1

Pepco Customer Service Jobs (NOW HIRING)

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Ability to perform basic mathematical functions/calculations.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Ability to perform basic mathematical functions/calculations.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Commitment to and demonstration of high ethical standards ...

Office Coordinator - Kansas City, MO

Kansas City, MO · On-site

$16.75 - $22.25/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Previous experience in administrative, customer service, or operations support role. * Intermediate ...

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Ability to perform basic mathematical functions/calculations.

Panel Technician & Assembler

Normal, IL · On-site

$17 - $21.50/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Capable of learning and navigating AutoCAD when required Customer Service * Quickly finds common ...

New

next page

Showing results 1-20

Pepco Customer Service information

See salary details

$9

$18

$26

How much do pepco customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for pepco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is Pepco a good company to work for?

Pepco Customer Service representatives typically work in a customer-focused environment, requiring strong communication and problem-solving skills. The company offers standard benefits and training, with schedules that may include shifts and overtime depending on operational needs. Overall, it is considered a stable employer within the utility industry.

What are Pepco Customer Service representatives?

Pepco Customer Service representatives are professionals who assist customers with their electric utility accounts, service requests, billing questions, outages, and other concerns related to Pepco's services. They serve as the main point of contact for customers, providing information, resolving issues, and ensuring a positive experience. Representatives may work over the phone, online, or in person, and are trained to handle a variety of inquiries and complaints efficiently and courteously.

What are some common challenges faced by Pepco Customer Service representatives, and how are they supported in handling them?

Pepco Customer Service representatives often encounter challenges such as managing high call volumes during outages, addressing complex billing inquiries, and de-escalating situations with frustrated customers. To support them, Pepco provides comprehensive training, access to knowledge databases, and escalation procedures for difficult cases. Team members typically work closely with supervisors and technical teams to resolve issues quickly, ensuring that customers receive accurate and timely assistance while also maintaining a supportive work environment.

What are the key skills and qualifications needed to thrive as a Pepco Customer Service Representative, and why are they important?

To excel as a Pepco Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and proficiency in Microsoft Office are commonly required. Patience, active listening, and a customer-focused attitude help you effectively address customer concerns and build positive relationships. These skills ensure efficient resolution of inquiries, promote customer satisfaction, and maintain Pepco’s reputation for reliable service.

How much do Pepco workers make?

Pepco customer service representatives typically earn an average hourly wage of around $20 to $25, which can vary based on experience, location, and union agreements. Salaries for other roles within Pepco may range from $40,000 to $80,000 annually, depending on position and seniority.

How can I get a job as a customer service representative?

To become a customer service representative, you should typically have a high school diploma or equivalent and strong communication skills. Applying through company career portals, job boards, or staffing agencies is common, and some roles may require experience with specific tools or customer management systems. Preparing a professional resume and demonstrating problem-solving abilities can improve your chances of securing the position.

What is the difference between Pepco Customer Service vs Pepco Meter Reader?

AspectPepco Customer ServicePepco Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of electrical systems
Work EnvironmentOffice settings, call centers, or customer locationsOutdoor, fieldwork, reading meters at customer sites
Employer & Industry UsageUtility company customer supportUtility company field operations
Common Search & ComparisonCustomer interaction, billing, service inquiriesMeter reading, data collection, fieldwork

While Pepco Customer Service focuses on assisting customers with billing, service issues, and inquiries in office or call center settings, Pepco Meter Readers work outdoors, reading meters at customer locations to ensure accurate billing. Both roles are essential in the utility industry but differ in work environment and daily tasks.

Does Pepco offer remote work options?

Pepco Customer Service positions are primarily based in physical office or field locations, and remote work options are limited. Some roles may offer flexible schedules or telecommuting arrangements, but most customer service jobs require in-person interaction or on-site presence. Candidates should review specific job postings for remote work availability and requirements.
More about Pepco Customer Service jobs
What cities are hiring for Pepco Customer Service jobs? Cities with the most Pepco Customer Service job openings:
What states have the most Pepco Customer Service jobs? States with the most job openings for Pepco Customer Service jobs include:
Infographic showing various Pepco Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Branch Manager-Springfield, IL

Sonepar

Springfield, IL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Job description

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

We are looking for the next leader of our Springfield Branch! As a Branch Manager, you will focus on sales & territory management and developing strategic & tactical plans to achieve optimum efficiency, economy of operations, and maximization of profits. To achieve this, you will direct, coordinate, and/or delegate functions such as sales, logistics and administrative activities of the branches. You will also manage sales, profitability, customer service levels, inventory turns and other metrics to achieve the desired branch results. 

 

Compensation: In addition to an annual salary, this position is eligible for an incentive plan.

 

How you will contribute:

  • Manage branch performance to assure alignment with all policies, practices and culture of the organization
  • Oversee preparation of branch budget for Springfield, and monitor actual performance to ensure that the branch achieves objectives
  • Develop and maintain business relationships with current and potential customers and suppliers
  • Monitor competitive conditions in the territory, and build relationships to gain market share in new areas in the industrial and contractor market
  • Oversee branch inventory status (e.g. cycle counts with RF system), including daily reconciliation of discrepancies and adjustments
  • Interact regularly with customers to drive customer service and achieve sales goals through addressing, mediating, and resolving customer concerns, complaints, and issues
  • Support initial and ongoing training and qualifications of all branch employees
  • Conduct performance evaluations and address branch personnel issues
  • Interview and hire applicants for branch positions
  • Report accidents in a timely manner & conducts the appropriate accident investigation process and follows up with associate in accordance with guidance provided by the Safety and HR team

What you bring:

  • 5 years of experience in business, sales or operations management including the application of management principles involved in strategic planning, resource allocation, sales forecasting, and coordination of people and resources.  Experience in the electrical distribution industry is desired.
  • Bachelors Degree in Business Administration, Management, Sales and Marketing or related field, or an equivalent combination of education and job experienced as determined by the company.
  • Demonstrated customer and vendor relationship building and maintenance skills.
  • Ability to respond to common inquiries or complaints from customers, associates, or regulatory agencies.
  • Ability to read, analyze, and interpret financial reports, general business documents, legal documents or governmental regulations and implement a plan to enhance business and course correct as needed.
  • Demonstrated ability to lead people, coach to get results through others and motivate and develop talent.
  • Demonstrated customer and vendor relationship building and maintenance skills. 
  • Ability to effectively communicate, orally and in writing, and present information to top management, customers, vendors, associates and the general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions to solve practical problems where only limited information and standardization exists.
  • Conflict management and diffusion skills to foster a solution-oriented environment that does not take matters personal.
  • Demonstrated time management and organization skills, including the ability to plan and manage multiple priorities simultaneously.
  • Ability to lift up to 25 pounds with or without accommodation.
  • Characteristic of passion for learning products electrical products and their applications, as well as learning the electrical distribution industry.
  • Travel may be required on occasion, valid driver's license required with proven safe driving record.

What we offer:

  • Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
  • Paid time off and paid holidays
  • 401K match
  • Profit Sharing
  • Tuition reimbursement and employee development.
  • Annual Safety Shoe Reimbursement
  • Employee Discount on products
  • Access to a variety of trainings for personal development

Who we are:

We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.