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Pepco Customer Service Jobs (NOW HIRING)

Outside Sales Associate

Columbus, OH · On-site

$57K - $73K/yr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Demonstrated ability to communicate clearly and concisely in ...

Panel Technician & Assembler

Normal, IL · On-site

$17 - $21.50/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Customer Service * Quickly finds common ground and solves problems for the good of all. * Easily ...

Our 5 legacy brands known as Holt, PEPCO, Richards, Echo Group and Springfield Electric have become ... Strong customer service orientation. * Demonstrated ability to communicate clearly and concisely in ...

Our 5 legacy brands known as Holt, PEPCO, Richards, Echo Group and Springfield Electric have become ... Strong customer service orientation. * Demonstrated ability to communicate clearly and concisely in ...

Panel Technician & Assembler

Normal, IL

$17 - $21.50/hr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Customer Service * Quickly finds common ground and solves problems for the good of all. * Easily ...

Outside Sales Associate

Saint Louis, MO

$54K - $70K/yr

Our 5 legacy brands known as Holt, PEPCO, Richards, and Springfield Electric have become one brand ... Strong customer service orientation. * Demonstrated ability to communicate clearly and concisely in ...

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Pepco Customer Service information

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How much do pepco customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for pepco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Pepco Customer Service representatives?

Pepco Customer Service representatives are professionals who assist customers with their electric utility accounts, service requests, billing questions, outages, and other concerns related to Pepco's services. They serve as the main point of contact for customers, providing information, resolving issues, and ensuring a positive experience. Representatives may work over the phone, online, or in person, and are trained to handle a variety of inquiries and complaints efficiently and courteously.

What are some common challenges faced by Pepco Customer Service representatives, and how are they supported in handling them?

Pepco Customer Service representatives often encounter challenges such as managing high call volumes during outages, addressing complex billing inquiries, and de-escalating situations with frustrated customers. To support them, Pepco provides comprehensive training, access to knowledge databases, and escalation procedures for difficult cases. Team members typically work closely with supervisors and technical teams to resolve issues quickly, ensuring that customers receive accurate and timely assistance while also maintaining a supportive work environment.

What are the key skills and qualifications needed to thrive as a Pepco Customer Service Representative, and why are they important?

To excel as a Pepco Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and proficiency in Microsoft Office are commonly required. Patience, active listening, and a customer-focused attitude help you effectively address customer concerns and build positive relationships. These skills ensure efficient resolution of inquiries, promote customer satisfaction, and maintain Pepco’s reputation for reliable service.

What is the difference between Pepco Customer Service vs Pepco Meter Reader?

AspectPepco Customer ServicePepco Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of electrical systems
Work EnvironmentOffice settings, call centers, or customer locationsOutdoor, fieldwork, reading meters at customer sites
Employer & Industry UsageUtility company customer supportUtility company field operations
Common Search & ComparisonCustomer interaction, billing, service inquiriesMeter reading, data collection, fieldwork

While Pepco Customer Service focuses on assisting customers with billing, service issues, and inquiries in office or call center settings, Pepco Meter Readers work outdoors, reading meters at customer locations to ensure accurate billing. Both roles are essential in the utility industry but differ in work environment and daily tasks.

More about Pepco Customer Service jobs
What cities are hiring for Pepco Customer Service jobs? Cities with the most Pepco Customer Service job openings:
What states have the most Pepco Customer Service jobs? States with the most job openings for Pepco Customer Service jobs include:

Inside Sales Representative- Quincy, IL

Sonepar

Quincy, IL

$21 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 hours ago


Job description

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

We have a great opportunity for a motivated Inside Sales Representative to join our team! You will play a crucial role in helping us grow our market share by nurturing existing client relationships and providing outstanding customer service. The ideal candidate is passionate about sales, possesses excellent communication skills, and thrives in a fast-paced environment.

Starting Compensation: $21.00-$23.00/hour plus commission

 

How you will contribute:

  • Understand client needs and requirements to recommend appropriate electrical products or solutions that meet their specific needs.
  • Provide product information, pricing, and quotes to clients in a timely and accurate manner by phone and email.
  • Enters, tracks, bills, and expedites direct and stock customer orders, backorders, and vendor purchase orders, including stock transfers when appropriate.
  • Develop and maintain strong relationships with existing clients to ensure customer satisfaction and drive repeat business.
  • Collaborate with the sales team to develop and implement strategies to achieve sales targets and objectives. Finds win-win solutions for all involved parties.
  • Work closely with other departments, such as logistics, to coordinate sales efforts and ensure seamless order processing and fulfillment.
  • Stay up-to-date on industry trends and market developments to better serve customers.
  • Participate in training gaining electrical product knowledge and application to create value to the end use market.

 

What you bring:

  • High School diploma or equivalent, with secondary or post-secondary coursework concentrated in sales/marketing, or equivalent on the job experience as determined by Echo Electric.
  • At least two (2) years of sales, electrical or distribution experience and/or product and application knowledge.
  • Commitment to and demonstration of high ethical standards governing professional behavior and interactions.
  • Strong customer service orientation.
  • Ability to perform basic mathematical functions/calculations.
  • Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
  • Proven attentiveness to detail coupled with problem analysis and resolution skills.

What we offer:

  • Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
  • Paid time off and paid holidays
  • 401K match
  • Profit Sharing
  • Tuition reimbursement and employee development.
  • Annual Safety Shoe Reimbursement
  • Employee Discount on products
  • Access to a variety of trainings for personal development

Who we are:

We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. 

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.