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Pepco Customer Service Jobs (NOW HIRING)

Sr Engineer

Oakbrook Terrace, IL · On-site

$105K - $144K/yr

... service ... We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at ...

... service ... We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at ...

... Pepco). We're committed to creating an environment where every person can thrive. Our employee ... High standards for customer service and the ability to build effective working relationships ...

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Pepco Customer Service information

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$9

$18

$26

How much do pepco customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for pepco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Pepco Customer Service representative?

Pepco Customer Service representatives are professionals who assist customers with their electric utility accounts, service requests, billing questions, outages, and other concerns related to Pepco's services. They serve as the main point of contact for customers, providing information, resolving issues, and ensuring a positive experience. Representatives may work over the phone, online, or in person, and are trained to handle a variety of inquiries and complaints efficiently and courteously.

What are some common challenges faced by Pepco Customer Service representatives, and how are they supported in handling them?

Pepco Customer Service representatives often encounter challenges such as managing high call volumes during outages, addressing complex billing inquiries, and de-escalating situations with frustrated customers. To support them, Pepco provides comprehensive training, access to knowledge databases, and escalation procedures for difficult cases. Team members typically work closely with supervisors and technical teams to resolve issues quickly, ensuring that customers receive accurate and timely assistance while also maintaining a supportive work environment.

What are the key skills and qualifications needed to thrive as a Pepco Customer Service representative, and why are they important?

To excel as a Pepco Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and proficiency in Microsoft Office are commonly required. Patience, active listening, and a customer-focused attitude help you effectively address customer concerns and build positive relationships. These skills ensure efficient resolution of inquiries, promote customer satisfaction, and maintain Pepco’s reputation for reliable service.

What is the difference between Pepco Customer Service vs Pepco Meter Reader?

AspectPepco Customer ServicePepco Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of electrical systems
Work EnvironmentOffice settings, call centers, or customer locationsOutdoor, fieldwork, reading meters at customer sites
Employer & Industry UsageUtility company customer supportUtility company field operations
Common Search & ComparisonCustomer interaction, billing, service inquiriesMeter reading, data collection, fieldwork

While Pepco Customer Service focuses on assisting customers with billing, service issues, and inquiries in office or call center settings, Pepco Meter Readers work outdoors, reading meters at customer locations to ensure accurate billing. Both roles are essential in the utility industry but differ in work environment and daily tasks.

More about Pepco Customer Service jobs

What cities are hiring for Pepco Customer Service jobs?

Cities with the most Pepco Customer Service job openings:

What states have the most Pepco Customer Service jobs?

States with the most job openings for Pepco Customer Service jobs include:

Infographic showing various Pepco Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sr Manager Executive Compensation

Chicago, IL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago


Key responsibilities

  • Lead the execution and administration of executive compensation programs including salary planning, annual incentives, long-term incentives, equity plans, and deferred compensation arrangements.

  • Manage executive compensation analyses, market assessments, and develop recommendations to support compensation decisions and talent strategies.

  • Oversee preparation of materials for Compensation Committee meetings and ensure compliance with regulatory requirements.


Job description

Who We Are

We're powering a cleaner, brighter future. Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive. In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career. Are you in?

Primary Purpose

The Senior Manager, Executive Compensation & Equity Administration is responsible for the administration, execution, and continuous improvement of executive compensation programs including executive base salary, annual incentives, long-term incentives, equity plans, including the employee stock purchase plan, deferred compensation, and governance-related processes. This role serves as a strategic partner to Compensation leadership and collaborates closely with Legal, Finance, Human Resources, Payroll, and external advisors to ensure executive compensation programs remain competitive, compliant, and aligned with business objectives. The position provides leadership for executive compensation operations, oversees critical annual processes, supports Compensation Committee activities, and manages complex executive compensation projects.

**This is a multiple-location posting. The selected candidate may be based out of our Exelon Corporate Office locations in IL, DC, MD, or PA**

Primary Duties
  • Executive Compensation Program Administration Lead the execution and administration of executive compensation programs including executive salary planning, annual incentive plans, long-term incentive programs, equity programs, and deferred compensation arrangements. Ensure programs are administered accurately, efficiently, and in compliance with applicable regulations and plan provisions. (30%)
  • Executive Compensation Analysis, Market Benchmarking and Board Pay Administration Manage executive compensation analyses and market assessments. Evaluate competitive positioning, compensation trends, peer group practices, and emerging market developments. Develop recommendations and insights to support compensation program decisions and executive talent strategies. (20%)
  • Oversee preparation of executive compensation materials supporting Compensation Committee meetings and executive compensation disclosures, including proxy statement/CD&A preparation and related SEC filings. Partner with Legal and external advisors to ensure compliance with SEC, IRS, SOX, stock exchange, and other regulatory requirements. (20%)
  • Project and Process Leadership Lead executive compensation projects, including system implementations, process enhancements, equity administration improvements, vendor management activities, and program redesign initiatives. Drive operational excellence and continuous improvement across executive compensation processes. (15%)
  • Team Leadership and Stakeholder Consultation Provide leadership, coaching, and development to executive compensation staff. Partner with senior HR leaders, Finance, Legal, Payroll, and executive management on executive compensation matters. Consult on executive offers, retention arrangements, severance programs, and special compensation analyses. (15%)
Job Scope

This position reports to the Director, Compensation and operates with substantial independence. The incumbent is accountable for departmental executive compensation processes, manages complex projects, provides leadership to professional staff, and influences executive compensation decisions through analysis, expertise, and strategic recommendations.

Minimum Qualifications
  • Bachelor's degree in Human Resources, Business Administration, Finance, Accounting, or related field
  • Minimum 10 years of compensation experience Minimum 5 years of executive compensation experience
  • Minimum 3 years of leadership, project leadership, or people management experience
  • Experience supporting executive compensation programs in a publicly traded company
  • Knowledge of executive compensation regulations, disclosure requirements, and governance practices
  • Strong analytical, financial modeling, and project management skills
  • Ability to manage highly sensitive and confidential information
  • Strong communication and presentation skills
Preferred Qualifications
  • CCP, CECP, or related professional certification
  • Proficiency with equity administration platforms (e.g., Schwab, Fidelity, Computershare, E*TRADE)
  • Master's degree
  • Experience supporting Compensation Committee process
  • Large publicly traded company experience
Benefits
  • Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $148,000.00/Yr. – $203,500.00/Yr. plus an additional $25K in Long Term Incentive Plan annually.
  • Annual Bonus for eligible positions: 25%
  • 401(k) match and annual company contribution
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
  • Employee Assistance Program and resources for mental and emotional support
  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
  • Referral bonus program
  • And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

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