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Pepco Customer Service Jobs (NOW HIRING)

ComEd

Sr Supvr Customer Service

Oakbrook Terrace, IL · On-site

$19.25 - $26.25/hr

... Pepco). We're committed to creating an environment where every person can thrive. Our employee ... Maintain and deliver optimum quality of service to customers and maximize employee productivity.

PEPCO

Information Desk Technician

Bethesda, MD · On-site

$21.50 - $29/hr

... Pepco). We're committed to creating an environment where every person can thrive. Our employee ... causes interruption of service to customers. Disseminate this information in the form of ...

Sonepar

Inside Sales Representative

Saint Louis, MO · On-site

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Ability to perform basic mathematical functions/calculations.

Sonepar USA

Gear Quotations Specialist

Columbus, OH · On-site

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Commitment to and demonstration of high ethical standards ...

Sonepar

Gear Quotations Specialist

Columbus, OH · On-site

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Commitment to and demonstration of high ethical standards ...

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Pepco Customer Service information

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$26

How much do pepco customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for pepco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is Pepco a good company to work for?

Pepco Customer Service representatives typically work in a customer-focused environment, requiring strong communication and problem-solving skills. The company offers standard benefits and training, with schedules that may include shifts and overtime depending on operational needs. Overall, it is considered a stable employer within the utility industry.

What are Pepco Customer Service representatives?

Pepco Customer Service representatives are professionals who assist customers with their electric utility accounts, service requests, billing questions, outages, and other concerns related to Pepco's services. They serve as the main point of contact for customers, providing information, resolving issues, and ensuring a positive experience. Representatives may work over the phone, online, or in person, and are trained to handle a variety of inquiries and complaints efficiently and courteously.

What are some common challenges faced by Pepco Customer Service representatives, and how are they supported in handling them?

Pepco Customer Service representatives often encounter challenges such as managing high call volumes during outages, addressing complex billing inquiries, and de-escalating situations with frustrated customers. To support them, Pepco provides comprehensive training, access to knowledge databases, and escalation procedures for difficult cases. Team members typically work closely with supervisors and technical teams to resolve issues quickly, ensuring that customers receive accurate and timely assistance while also maintaining a supportive work environment.

What are the key skills and qualifications needed to thrive as a Pepco Customer Service Representative, and why are they important?

To excel as a Pepco Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and proficiency in Microsoft Office are commonly required. Patience, active listening, and a customer-focused attitude help you effectively address customer concerns and build positive relationships. These skills ensure efficient resolution of inquiries, promote customer satisfaction, and maintain Pepco’s reputation for reliable service.

How much do Pepco workers make?

Pepco customer service representatives typically earn an average hourly wage of around $20 to $25, which can vary based on experience, location, and union agreements. Salaries for other roles within Pepco may range from $40,000 to $80,000 annually, depending on position and seniority.

How can I get a job as a customer service representative?

To become a customer service representative, you should typically have a high school diploma or equivalent and strong communication skills. Applying through company career portals, job boards, or staffing agencies is common, and some roles may require experience with specific tools or customer management systems. Preparing a professional resume and demonstrating problem-solving abilities can improve your chances of securing the position.

What is the difference between Pepco Customer Service vs Pepco Meter Reader?

AspectPepco Customer ServicePepco Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of electrical systems
Work EnvironmentOffice settings, call centers, or customer locationsOutdoor, fieldwork, reading meters at customer sites
Employer & Industry UsageUtility company customer supportUtility company field operations
Common Search & ComparisonCustomer interaction, billing, service inquiriesMeter reading, data collection, fieldwork

While Pepco Customer Service focuses on assisting customers with billing, service issues, and inquiries in office or call center settings, Pepco Meter Readers work outdoors, reading meters at customer locations to ensure accurate billing. Both roles are essential in the utility industry but differ in work environment and daily tasks.

Does Pepco offer remote work options?

Pepco Customer Service positions are primarily based in physical office or field locations, and remote work options are limited. Some roles may offer flexible schedules or telecommuting arrangements, but most customer service jobs require in-person interaction or on-site presence. Candidates should review specific job postings for remote work availability and requirements.
More about Pepco Customer Service jobs
What cities are hiring for Pepco Customer Service jobs? Cities with the most Pepco Customer Service job openings:
What states have the most Pepco Customer Service jobs? States with the most job openings for Pepco Customer Service jobs include:
What job categories do people searching Pepco Customer Service jobs look for? The top searched job categories for Pepco Customer Service jobs are:
Pepco Customer Service jobs near you
Infographic showing various Pepco Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Journey Line Mechanic (Exp Electrician w/Overhead & Underground bkgrd)

PEPCO

Upper Marlboro, MD • On-site

$28.75 - $37.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
The Journey Line Mechanic performs all of the tasks associated with the Apprentice Line Mechanic Primary classification and also directs the work of a single crew in the performance of the various tasks associated with the construction and maintenance of the overhead and URD systems where exposure to energized equipment is limited to a maximum of 600 volts. Directs the work of a single crew in the performance of various tasks associated with the maintenance of overhead services and the overhead / URD streetlight systems. This job is subject to the Overhead Progression Program which contains requirements to pass progression testing and up or out provisions.
FOR EXTERNAL APPLICANTS: MUST HAVE JOURNEY LINEMAN CERTIFICATE WITH OVERHEAD AND UNDERGROUND EXPERIENCE
Primary Duties
  • Leads single company crew to perform overhead and URD construction and maintenance work up to 600 V energized, to include setting, removing and bracing poles. Ensuring productivity, quality control, safety and proper conduct of all assigned personnel as well as all associated administrative activities.
  • Coordinates company installation and maintenance work with that of other public utility companies and builders at the job site.
  • Determines construction sequence, manner and methods to be followed by reading blueprints, construction drawings, feeder maps, company and manufacturers drawings, schematics and specifications. Prepares sketches to show field changes made to construction or blueprint drawing.
  • Delivers construction prints to builders, advising them of their responsibility to coordinate their work between PEPCO and their contractors. Inspect job site to make sure it is ready.
  • Under the direction of a higher classified, qualified employee works on energized circuits up to and including 13 kV. Performs work on 3 3 kV to 500 kV circuits under the direction of a lead employee.
  • Under the direction of a higher classified, qualified employee performs switching, phasing and grounding of high voltage circuits in accordance with company LOTO procedure, specifications, standards, and OSHA rules and regulations.
  • Under the direction of a crew leader, performs switching in transclosures, oil switches, air switches, modules, tap holes, cable poles, padmount and subsurface transformers, pole mounted single phase or gang switches, reclosers, motor operated disconnects or other distribution line equipment, consulting feeder diagrams.
  • Under the direction of a higher classified, qualified employee; investigates service failures or other trouble on Overhead and URD systems to maintain and repair service due to failure, storms or other emergency situations. Diagnoses trouble and tests equipment as necessary to locate primary cable and secondary faults, including able identification when necessary. Cuts defective devices out of line, installs jumpers, replaces fuses and conductors or does related work to restore circuits and feeders, operating switching devices as necessary. Performs temporary emergency repairs to loaded or single-phase cable as required. Replaces burned down or broken circuits, including wire of all types and voltages. Replaces all types of overhead system cables, transformers, regulators, reclosers, fuse cutouts, capacitors, switches and similar equipment. Sets, moves, removes or breaks poles.
  • For overhead and URD service customers, investigates customer complaints, diagnoses trouble, and operate test equipment as necessary to locate secondary cable faults and notifies customers when there is a possibility of a faulty appliance. Advises customer when fault is in house wiring. May run temporary supply of secondary or service cable for emergency restoration of service. Connects, recontacts, disconnects, services including pole line secondaries. Restores service by making temporary repairs to customer equipment where necessary.
  • For overhead service and URD construction work, acts as company representative/ field ambassador as required to provide satisfactory answers to customer's questions as pertains to installations and repairs. When customers indicate damages; determines responsibility, avoids arguments with customer and takes appropriate action. Effects necessary repairs and places in motion the possible remedy of the problem to satisfy the customer in an effort to maintain good public relations.
  • Under the direction of a higher classified, qualified employee, performs replacement of a variety of fuses: string, sand, carbon tetrachloride, current-limiting, Bay-O-Net and low voltage fuses of all types on the overhead and URD system.
  • As directed by a higher classified, qualified employee, conducts transmission and distribution feeder patrols to determine cause of circuit interruptions or conditions that might result in future trouble for system reliability. Prepares diagrams, sketches and makes written report for replacement, relocation and rearrangement of conductors and equipment.
  • As directed by a higher classified, qualified employee, installs capacitors, regulators, circuit reclosers, motor operated disconnects and telecommunications equipment.
  • For construction and maintenance of overhead transmission and distribution circuits, installs and splices wire and cable of all types and voltages not requiring lead wiping, including guying and placing sag in wire under the direction of a Lead employee.
  • As directed by a higher classified, qualified employee, for construction and maintenance of URD circuits, performs splicing and terminal connections in open trenches, duct lines or cables poles which may involve making joints or terminations using braid and various types of tape according to specifications or using pre-molded materials to construct indoor terminations, pothheads and elbow terminations.
  • As directed by a higher classified, qualified employee, performs installation and maintenance of fuses, switches, padmount and subsurface transformers; also primary, secondary and service cables in duct lines or open trenches.
  • Trains and instructs lower classified employees in the performance of various jobs in accordance with the Overhead Progression Program Guidelines and the individual's level of skill and ability in both classroom and field environments. Provides feedback to the supervisor on the skill level performance of the lower classified employees assigned.
  • Participates in the Overhead Progression Program and pursues training and qualifications for advancement to the next higher classification in accordance with Overhead Progression Program guidelines and individual level of skill.
  • Uses and interprets readings from test instruments and devices such as cable path and fault locating equipment, ammeter, rotator, voltmeter, high-voltage phasing tools, and ohmmeter.
  • Performs work by climbing poles, using aerial lifts, working in trenches, on ladders, platforms, towers, or other such methods.
  • Uses a wide variety of highly specialized tools and equipment such as hot sticks, hydraulic compression tools, hydraulic saw, impact drill or tension pulling machine.
  • Directs and performs the operation of motor vehicles, winches, aerial lifts, augers, pole setting equipment, hydraulic tools, backhoe, trencher and backyard machine.
  • Directs and performs containment, clean up and transportation of hazardous materials as required.
  • Fills in a wide variety of forms and reports such as timesheets, credit sheets, daily work reports of construction, feeder changes, grade sheets, streetlights installed or removed, extra footage forms, vehicle reports, complaint sheet, damage and final inspection reports.
  • Studies issued technical manuals, and pertinent materials to be informed of new developments, techniques and construction methods.
  • Under the direction of an exempt employee or crew leader, performs all required assigned tasks unless they are considered unsafe, against company policy or against the law.
  • Checks personal and vehicle safety equipment and operation of the vehicle before leaving the yard.
  • Operate company radios, electronic devices, and phones according to company and FCC rules.
  • Operates necessary excavation equipment to dig around energized equipment to install/maintain the URD system.
  • Performs meter sets for 'plug in' type meters when required.

Job Scope
This job is subject to the Overhead Progression Program which contains requirements to pass progression testing and up or out provisions.
FOR EXTERNALS: MUST HAVE JOURNEY LINEMAN CERTIFICATE WITH OVERHEAD AND UNDERGROUND EXPERIENCE
Minimum Qualifications
  • Demonstrated ability and experience as an Apprentice Line Mechanic Primary.
  • Possess a working knowledge of all related Transmission and Distribution System Specifications, work procedures, operating and maintenance practices, safety requirements etc.
  • Ability to perform competently as directed in all phases of Overhead I URD Lines work. Ability to read and interpret construction drawings, schematic drawings, equipment diagrams, feeder maps, plats, etc.
  • Possess a thorough working knowledge of applicable company safety regulations and general first-aid methods.
  • Ability to communicate both verbally and in written form and convey information of a complex nature.
  • Possess the following licenses: • Valid Class A restricted Commercial Driver's License • Class 7-D operating engineers license (DC) • Flagger Certification (MDOT)
  • Ability to write, speak, read, comprehend and communicate clearly and accurately in the English language.
  • Ability to utilize information technology.
  • Must be willing and able to work overtime on a regular basis and must be available for callout overtime, consistent with the Labor Agreement.

Benefits
  • Hourly rates will be paid in accordance with terms of the candidate's skills, qualifications, experience or collective bargaining agreement: $55.69/Hr.
  • Annual Bonus for eligible positions: 4%
  • 401(k) match and annual company contribution
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
  • Employee Assistance Program and resources for mental and emotional support
  • Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
  • Referral bonus program
  • And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

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