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Pepco Customer Service Jobs (NOW HIRING)

ComEd

Sr Supvr Customer Service

Oakbrook Terrace, IL · On-site

$19.25 - $26.25/hr

... Pepco). We're committed to creating an environment where every person can thrive. Our employee ... Maintain and deliver optimum quality of service to customers and maximize employee productivity.

PEPCO

Sr Business Program Manager

Washington, DC · On-site

... Pepco). We're committed to creating an environment where every person can thrive. Our employee ... operations, customer service, transmission and substation, distribution system operations ...

PEPCO

Sr Engineer

Washington, DC · On-site

$118K - $162K/yr

... service ... We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at ...

Exelon

Communications Manager

Washington, DC · On-site

... service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million ... customer-focused efforts. • Oversee media relations strategy for Pepco/ DPL MD, including ...

Sonepar

Inside Sales Representative

Mount Vernon, IL · On-site

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Ability to perform basic mathematical functions/calculations.

Sonepar

Operations Manager- Hannibal, MO

Hannibal, MO · On-site

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Proven attentiveness to detail coupled with problem solving ...

Sonepar

Operations Manager

Hastings, NE

$62K - $65K/yr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Proven attentiveness to detail coupled with problem solving ...

Sonepar

Branch Manager

Hastings, NE · On-site

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... You will also manage sales, profitability, customer service levels, inventory turns and other ...

Sonepar

Operations Manager

Hastings, NE · On-site

$62K - $65K/yr

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and ... Strong customer service orientation. * Proven attentiveness to detail coupled with problem solving ...

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Pepco Customer Service information

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How much do pepco customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for pepco customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Pepco Customer Service representatives?

Pepco Customer Service representatives are professionals who assist customers with their electric utility accounts, service requests, billing questions, outages, and other concerns related to Pepco's services. They serve as the main point of contact for customers, providing information, resolving issues, and ensuring a positive experience. Representatives may work over the phone, online, or in person, and are trained to handle a variety of inquiries and complaints efficiently and courteously.

What are some common challenges faced by Pepco Customer Service representatives, and how are they supported in handling them?

Pepco Customer Service representatives often encounter challenges such as managing high call volumes during outages, addressing complex billing inquiries, and de-escalating situations with frustrated customers. To support them, Pepco provides comprehensive training, access to knowledge databases, and escalation procedures for difficult cases. Team members typically work closely with supervisors and technical teams to resolve issues quickly, ensuring that customers receive accurate and timely assistance while also maintaining a supportive work environment.

What are the key skills and qualifications needed to thrive as a Pepco Customer Service Representative, and why are they important?

To excel as a Pepco Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, billing systems, and proficiency in Microsoft Office are commonly required. Patience, active listening, and a customer-focused attitude help you effectively address customer concerns and build positive relationships. These skills ensure efficient resolution of inquiries, promote customer satisfaction, and maintain Pepco’s reputation for reliable service.

What is the difference between Pepco Customer Service vs Pepco Meter Reader?

AspectPepco Customer ServicePepco Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; knowledge of electrical systems
Work EnvironmentOffice settings, call centers, or customer locationsOutdoor, fieldwork, reading meters at customer sites
Employer & Industry UsageUtility company customer supportUtility company field operations
Common Search & ComparisonCustomer interaction, billing, service inquiriesMeter reading, data collection, fieldwork

While Pepco Customer Service focuses on assisting customers with billing, service issues, and inquiries in office or call center settings, Pepco Meter Readers work outdoors, reading meters at customer locations to ensure accurate billing. Both roles are essential in the utility industry but differ in work environment and daily tasks.

More about Pepco Customer Service jobs
What cities are hiring for Pepco Customer Service jobs? Cities with the most Pepco Customer Service job openings:
What states have the most Pepco Customer Service jobs? States with the most job openings for Pepco Customer Service jobs include:
What job categories do people searching Pepco Customer Service jobs look for? The top searched job categories for Pepco Customer Service jobs are:
Pepco Customer Service jobs near you

Delivery Driver and Warehouse Associate

Pepco Sales Of Dallas, Inc.

Cypress, TX • On-site

$14.75 - $18/hr

Full-time

Posted 24 days ago

Job description

As a Pepco Warehouse Associate, you will be joining a team of warehouse professionals who take initiative and think outside the box. At Pepco, we take care of our own as family. We pride ourselves in providing industry leading service to our customers throughout the entire order process.With that comes high expectations of work ethic, self-motivation, and reliability.


Duties and Responsibilities:

As a Pepco Warehouse Delivery Driver, your day-to-day operations will include unloading and loading of your truck, pulling, picking, and packing orders for delivery, operating warehouse equipment, double checking orders, and assisting in maintaining a clean and safe warehouse environment for you and your peers.


Skills:

  • Forklift Operation experience
  • 1 year Warehouse experience
  • Basic computation: addition/subtraction
  • Basic computer skills: typing/website navigation
  • Able to communicate with customers and develop relationships
  • Ability to load/unload truck
  • Knowledge of Plumbing and HVAC is a plus

To succeed at this role, you will need:

  • High School Diploma or equivalent
  • Must be eligible to work in the United States
  • Must be able to lift 50lbs unassisted
  • Clean driving record
  • Valid Drivers License
  • Reliable transportation to and from warehouse
  • Understanding of Customer first decision making