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What are the key skills and qualifications needed to thrive in the Pendry Chicago position?

To thrive in a role at Pendry Chicago, hospitality professionals need strong customer service skills, attention to detail, and relevant experience in hotel operations. Familiarity with hotel property management systems, point-of-sale software, and health and safety certifications may be required, depending on the specific position. Exceptional interpersonal skills, teamwork, and a welcoming demeanor help set individuals apart in guest-facing roles. These qualities ensure guests receive memorable experiences, support seamless operations, and foster a positive work environment.

What is a Pendry Chicago job?

A Pendry Chicago job refers to a position at Pendry Chicago, a luxury hotel known for its upscale hospitality and exceptional service. Jobs at Pendry Chicago range from front desk and concierge roles to housekeeping, food and beverage, and management positions. Employees at Pendry Chicago are expected to provide a high level of guest service and uphold the brand’s commitment to luxury and sophistication.

What is the typical work environment like at Pendry Chicago?

At Pendry Chicago, employees work in a dynamic, upscale hotel setting that values teamwork, professionalism, and personalized guest service. Team members collaborate closely across departments—from front desk agents and housekeeping to food and beverage staff—to deliver exceptional experiences to guests. The work environment is fast-paced, requiring adaptability and a strong commitment to service excellence. Regular training and career development opportunities are available, making this an ideal place for those seeking to grow within the hospitality industry.

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Infographic showing various Pendry Chicago job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 6% Hybrid, and 6% Remote job distribution.

Security Officer (Full Time) - Pendry Chicago

Montage Hotels & Resorts

Chicago, IL • On-site

$21.50 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago


Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

Security Officer

SUMMARY

The Security Officer is anintegral role in ensuring safety and security for all associates, guests and assets.This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

  • Conducting interior and exterior patrols throughout property; checking for unsecured doors and rooms, trespassers, unauthorized persons in restricted areas and safety hazards
  • Responding to all guest and Associate calls while on patrol, making emergencies a top priority
  • Drafting incident reports and ensuring all record logs such as key logs, lost and found, group resumes, contractor passes, and emergency equipment are all current and up to date via daily audits
  • Ensuring all daily shift logs and shift pass-down logs are complete
  • Viewing CCTV monitors and keeping constant surveillance of grounds through the camera system
  • Conducting associate safety training and reporting/resolving safety hazards throughout the property on a daily basis
  • Responding to, communicating, following up, and providing updates on all incidents as they occur
  • Having full knowledge of the property's activities/events each shift and providing a professional security presence while focusing on customer service. Receiving and communicating all information pertaining to your shift from the daily briefings

QUALIFICATIONS

  • High School Diploma or equivalent required, Bachelor's Degree preferred
  • Minimum two to three years of Security experience
  • CPR/First Aid certified and ability to present current Guard Card
  • Luxury hotel experience strongly preferred
  • Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur

PHYSICAL REQUIREMENTS

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length.Must be able to exert well-paced ability to reach different outlets and other departments of the hotel on a timely basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 15 lbs. on a regular and continuing basis.

The pay range for Security Officer is $21.50 - 22.50 hourly. The pay scale is the base hourly range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position.

We offer an excellent benefits package for this role, which includes: Medical, Dental, and Vision insurance, 401[k] retirement plan with company matching, Health Savings Account and Flexible Spending Account options, Paid Time Off (Sick Time and Vacation Time), Short- and Long-Term Disability Insurance, and hotel discounts.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.