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Pelican State Credit Union Jobs (NOW HIRING)

Pelican State Credit Union

Branch Supervisor

Hammond, LA · On-site

$50K - $62K/yr

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit ...

Buckeye State Credit Union

Marketing Coordinator

Akron, OH · On-site

$22.60 - $24.52/hr

Buckeye State Credit Union is seeking an energetic, creative, and organized Marketing Coordinator to join our growing Marketing team. Reporting to the AVP of Marketing and Community Outreach , this ...

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Pelican State Credit Union information

What are the key skills and qualifications needed to thrive as a credit union employee at Pelican State Credit Union?

To thrive as a Credit Union Employee at Pelican State Credit Union, you need strong customer service abilities, financial acumen, and typically a background in finance or business. Familiarity with credit union management systems, banking software, and regulatory compliance tools is essential. Excellent communication, attention to detail, and problem-solving skills help you build trust and effectively serve members. These skills ensure members receive accurate financial guidance and support, directly impacting the credit union’s reputation and success.

What is the difference between Pelican State Credit Union vs Loan Officer?

AspectPelican State Credit UnionLoan Officer
CredentialsCredit union membership, possibly some financial certificationsLoan origination licenses, financial certifications often preferred
Work EnvironmentFinancial cooperative, branch or online settingBank or lending institution, office or client-facing environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, financial institutions

Pelican State Credit Union is a financial cooperative offering banking services to members, focusing on savings, loans, and financial education. A Loan Officer works within such institutions to evaluate and approve loan applications. While both roles operate within the financial industry and may require similar certifications, Pelican State Credit Union employees focus on member services, whereas Loan Officers specialize in loan origination and approval processes.

What are the typical career advancement opportunities for employees at Pelican State Credit Union?

Employees at Pelican State Credit Union can expect a supportive environment that encourages internal mobility and professional growth. Advancement opportunities often include moving from entry-level positions such as Member Service Representative to roles in lending, branch management, or specialized departments like compliance and marketing. The organization frequently invests in employee training, mentorship programs, and leadership development initiatives, enabling staff members to build a long-term career within the credit union. Demonstrating strong performance, a commitment to member service, and a willingness to learn are key factors in progressing within the company.

What is Pelican State Credit Union?

Pelican State Credit Union is a member-owned financial cooperative that provides banking services such as savings accounts, checking accounts, loans, and credit cards. Founded in Louisiana, it serves individuals and businesses with a focus on personalized service and community involvement. Membership is typically open to residents of certain areas, employees of select organizations, or relatives of current members. Credit unions like Pelican State often offer lower fees and better rates compared to traditional banks, prioritizing the needs of their members.
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Pelican State Credit Union jobs near you
Infographic showing various Pelican State Credit Union job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Contact Center Representative

Pelican State Credit Union

Baton Rouge, LA • On-site

$17.46 - $21.82/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

The role of the Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Contact Center Representatives strive to provide a "WOW" member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.
A Day in the Life of a Contact Center representative INCLUDE:
  • Answering member phone calls and providing first-call resolution on various financial issues.
  • Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals.
  • Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
  • Accurately processing member transactions over the phone.
  • Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies.

Contact Center representative Skills and qualifications include:
  • 1 year of customer service experience.
  • Prior experience in a contact center is preferred.
  • A High School Diploma or equivalent.
  • Excellent oral, written, and telephone communication skills.
  • Strong problem-solving and member service skills.
  • Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Other things you may want to know about this position:
  • Work Schedule
    • Monday - Friday
      • 8:00 am - 5:00 pm
    • Occasional rotating Saturday shift
      • 9:00 am - 1:00 pm
  • Travel
    • Travel is not necessary for this position.
  • Telecommuting
    • Telecommuting may become available for this position. Upon successful completion of training and demonstrating satisfactory performance, the candidate may be considered for telecommuting privileges. .
      • Requirements include:
        • A dedicated workspace
        • Secure and strong internet connection
        • Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
        • An environment free from loud noises or outside distractions
    • The first 60 days will be on-site for training at our Corporate Campus located at 2675 O'Neal Lane in Baton Rouge.

Why should you join the pelican team?
Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
  • Medical, Dental, and Vision Insurance with generous employer premium contributions
  • Health Savings Account contributions for eligible employees
  • Employer-Paid Life Insurance
  • Paid Vacation & Sick Leave
  • 15 Paid Holidays each year, which includes a Cultural Floating Holiday
  • 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

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