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Pelican State Credit Union Jobs (NOW HIRING)

Pelican State Credit Union

Branch Supervisor

Hammond, LA · On-site

$50K - $62K/yr

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit ...

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Pelican State Credit Union information

What are the key skills and qualifications needed to thrive as a credit union employee at Pelican State Credit Union?

To thrive as a Credit Union Employee at Pelican State Credit Union, you need strong customer service abilities, financial acumen, and typically a background in finance or business. Familiarity with credit union management systems, banking software, and regulatory compliance tools is essential. Excellent communication, attention to detail, and problem-solving skills help you build trust and effectively serve members. These skills ensure members receive accurate financial guidance and support, directly impacting the credit union’s reputation and success.

What is the difference between Pelican State Credit Union vs Loan Officer?

AspectPelican State Credit UnionLoan Officer
CredentialsCredit union membership, possibly some financial certificationsLoan origination licenses, financial certifications often preferred
Work EnvironmentFinancial cooperative, branch or online settingBank or lending institution, office or client-facing environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, financial institutions

Pelican State Credit Union is a financial cooperative offering banking services to members, focusing on savings, loans, and financial education. A Loan Officer works within such institutions to evaluate and approve loan applications. While both roles operate within the financial industry and may require similar certifications, Pelican State Credit Union employees focus on member services, whereas Loan Officers specialize in loan origination and approval processes.

What are the typical career advancement opportunities for employees at Pelican State Credit Union?

Employees at Pelican State Credit Union can expect a supportive environment that encourages internal mobility and professional growth. Advancement opportunities often include moving from entry-level positions such as Member Service Representative to roles in lending, branch management, or specialized departments like compliance and marketing. The organization frequently invests in employee training, mentorship programs, and leadership development initiatives, enabling staff members to build a long-term career within the credit union. Demonstrating strong performance, a commitment to member service, and a willingness to learn are key factors in progressing within the company.

What is Pelican State Credit Union?

Pelican State Credit Union is a member-owned financial cooperative that provides banking services such as savings accounts, checking accounts, loans, and credit cards. Founded in Louisiana, it serves individuals and businesses with a focus on personalized service and community involvement. Membership is typically open to residents of certain areas, employees of select organizations, or relatives of current members. Credit unions like Pelican State often offer lower fees and better rates compared to traditional banks, prioritizing the needs of their members.
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Pelican State Credit Union jobs near you
Infographic showing various Pelican State Credit Union job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Member Experience Representative

Pelican State Credit Union

Monroe, LA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Member Experience Representative

The Member Experience Representative is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position performs a variety of financial transactions and supports both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals.

A Day in the Life of a Member Experience Representative

  • Serving as a member experience concierge for members entering the branch and coordinating lobby flow.
  • Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
  • Assisting members in the opening and closing of accounts.
  • Balancing the teller drawer at the end of the day.
  • Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource.
  • Promoting and cross-selling Pelican products and services to members to fit their financial needs.
  • Performing other job-related duties as assigned.

Member Experience Representative Skills and Qualifications Include

  • Minimum of 1 year of continuous job experience.
  • A High School Diploma or equivalent.
  • Previous experience within a financial institution is a plus.
  • Excellent oral, written, and telephone communication skills.
  • Strong problem-solving and member service skills.
  • Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Other Things You May Want to Know About This Position

  • Work Schedule Monday – Friday 8:30 am – 5:30 pm
  • Travel Travel is not necessary for this position.
  • Work Site Location All work will be performed at our Monroe Branch at 280 Louisville Ave Suite 1, Monroe, LA 71201.

Why Should You Join the Pelican Team?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

  • Medical, Dental, and Vision Insurance with generous employer premium contributions
  • Health Savings Account contributions for eligible employees
  • Employer-Paid Life Insurance
  • Paid Vacation & Sick Leave
  • 15 Paid Holidays each year, which includes a Cultural Floating Holiday
  • 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

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