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Pbx Operator Switchboard Operator Jobs in Minnesota

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Pbx Operator Switchboard Operator information

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$8

$16

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How much do pbx operator switchboard operator jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for pbx operator switchboard operator in Minnesota is $16.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $18.46 per hour, depending on experience, location, and employer.

What is a PBX operator switchboard operator?

PBX Operators, also known as Switchboard Operators, are professionals responsible for managing and directing incoming and outgoing telephone calls within an organization. They operate a telephone switchboard or a Private Branch Exchange (PBX) system to connect callers to the appropriate department or individual. Additionally, they may provide information, take messages, and handle emergency calls, ensuring efficient communication within the company. Their role is essential for maintaining seamless internal and external communication and often includes administrative tasks.

What is the difference between Pbx Operator Switchboard Operator vs Receptionist?

AspectPbx Operator Switchboard OperatorReceptionist
Primary RoleManages phone systems, routes calls, and operates switchboardsGreets visitors, answers calls, and performs administrative tasks
Work EnvironmentOffice settings, call centers, corporate environmentsFront desk, office reception areas
Required SkillsCommunication, multitasking, familiarity with phone systemsCommunication, customer service, organizational skills

The main difference between a Pbx Operator Switchboard Operator and a Receptionist lies in their primary responsibilities. Pbx Operators focus on managing phone systems and call routing, while Receptionists handle visitor interactions and general administrative duties. Both roles require strong communication skills and are commonly found in office environments, but their specific functions differ significantly.

What are some common challenges faced by PBX operator switchboard operators, and how can they be managed effectively?

PBX/Switchboard Operators often handle a high volume of calls, which requires maintaining composure and professionalism under pressure. Managing multiple lines simultaneously and accurately transferring calls can be challenging, especially during peak hours. Effective communication skills, familiarity with the phone system, and strong multitasking abilities are essential for success. Employers typically provide training on the specific switchboard systems used, and operators are supported by team leads or supervisors to ensure smooth call flow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a PBX operator switchboard operator?

To thrive as a PBX/Switchboard Operator, you need excellent verbal communication, strong organizational skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and office productivity tools is typically required. Outstanding customer service abilities, patience, and the capacity to multitask make someone stand out in this role. These skills are crucial to ensure efficient call management, positive caller experiences, and seamless communication within the organization.
What are popular job titles related to Pbx Operator Switchboard Operator jobs in Minnesota? For Pbx Operator Switchboard Operator jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Pbx Operator Switchboard Operator jobs in Minnesota look for? The top searched job categories for Pbx Operator Switchboard Operator jobs in Minnesota are:
What cities in Minnesota are hiring for Pbx Operator Switchboard Operator jobs? Cities in Minnesota with the most Pbx Operator Switchboard Operator job openings:
Pbx Operator Switchboard Operator jobs near you
Infographic showing various Pbx Operator Switchboard Operator job openings in Minnesota as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $34,253 per year, or $16.5 per hour.

Patient Access Representative - AF | Float | 40hrs/week

Sanford Health

Bemidji, MN • On-site

$17 - $21.75/hr

Full-time

Re-posted 17 days ago

Sanford Health rating

6.8

Company rating: 6.8 out of 10

Based on 546 frontline employees who took The Breakroom Quiz

494th of 887 rated healthcare providers

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $17.93 - $24.26

Union Position:

Yes

Department Details

Monday - Friday 8am to 5pm

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Job Description

REGISTRATION

- Greet patients & verifies demographics

- Creating, scanning & routing documents or electronic forms

- Inform patients what the document is & capture signatures on necessary paperwork

- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

- Collects co-payments, pre-payments, and payments on account balances

- May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

- Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule

- Obtain and coordinate referrals & conduct pre-authorization

- Arrange interpreter services

- Check patients in/out

- Operate multi-line phone

- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

- Preparation & coordination of charts

- Organize supporting provider documents

- Initiation & collaboration of patient financial assistance

- Track patient visits & health information management on patient accounts

- Compile, distribute, administer, and score assessments

- Coordination of Telemed appointments

- Reminder calls for appointments

- Hospital admission

- Office duties, such as make copies or send faxes

Qualifications

Post secondary education or equivalent training in a healthcare or business related field is preferred.
Previous customer service experience in an office setting, preferably in a healthcare setting. Knowledge of registration procedures, extensive computer skills, basic knowledge of system applications, billing systems, and third party payers is preferred. Medical terminology desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.


If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

What Sanford Health employees say

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About Sanford Health

Sourced by ZipRecruiter

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Industry

Health care and social assistance and hospitals

Company size

10,000+ Employees

Headquarters location

Sioux Falls, SD, US

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