Payroll Processing In Jobs in El Paso, TX (NOW HIRING)

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We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

• Respond to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications. Provides application/navigation support.
• Assist Clients with Client data maintenance, setup, configuration changes in AutoPay Mainframe, WFN, ezLM, HRB and the Portal and coordinates with all functional areas (e.g. PTO, Special Calcs, Time and Attendance schedule, 401k, etc.) as needed.
• Performs new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc.).
• Assists and supports Clients with Payroll processing questions and issues.
• Use on-line tools and other resources to research and respond to Client inquiries requiring guidance on how to address a wide variety of payroll, pay practice and payroll tax questions and situations.
• Collaborates with internal Clients/Partners (401k, FSA, Tax, etc.) and/or third party vendors involved in providing services to identify and resolve issues and ensure that these services meet Client expectations.
• Escalates Client issues to SSS, Tech Services, Project Services, Connections Team, Carriers, Development or other 3rd parties as appropriate. Communicates status and resolution to Client.

Completes complex projects including:

1. Calculation updates, special reports, tax amendments, company setup, troubleshooting

2. PTO, OT, Double Time, etc. researches historical data for adjustments needed

3. Researches Benefit Accruals recalculates and imports corrections.

• Assists Client with tax changes for understanding, conducts research and follow-ups as needed.
• Performs other related duties as assigned.
• Occasional extended hours during peak seasons. May work 5 - 10 hours of OT 6 - 8 weeks of the year.

Typical Assignments:

• Typically will focus on smaller and/or less complex clients.
• Complexity may be measured by one or more of the following: # of employee, structure of client's PR Department, utilization of PR functionality, complexity of PR configuration, unique workflows, etc.

• Decisions made are based on established processes and procedures. Exceptions are referred to manager or senior team members

Contact (Internal - External):

• Internal: work with other ADP Teams for escalations, issue resolution and collaboration with other service areas and collaboration with other service areas
• External: ADP Client Contact

Education:

• Bachelors Preferred. Completion of FPC (Fundamental Payroll Certification).

Experience:

Minimum 2 years of payroll processing experience. Basic knowledge of payroll tax deposit, filings, principles and wage and hour laws.

Expected to achieve a working knowledge of the following applications:

• WFN ( Portal)
• PR Module, HR Module, TA Module
• Wage Garnishments
• Tax Registration
• Total Tax Plus
• ADP Reporting
• GLI

ADP Tools

• SharePoint
• AutoPay Mainframe
• LUMIN
• All internal tools to support the offering

Exposure to additional offerings:

• Comp Benefits, Comp HR
• COBRA
• FSA
• 401k

Preferred Qualifications

Successful candidates typically demonstrate
Strong payroll and client service knowledge.
Ability to learn new technology platforms and processes quickly.
Excellent problem-solving and analytical skills.
Strong attention to detail with a focus on accuracy and compliance.
Effective verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Customer-focused mindset with a commitment to service excellence.
Self-motivation, accountability, and a willingness to take initiative.
Collaboration and teamwork skills across departments and support teams.
Adaptability and resilience during process, system, or organizational changes.