Pawville Jobs (NOW HIRING)

Description
Position is Monday- Friday 8:45am to 5pm
Join a Team Where Every Stay is a Story. Do you love getting to know a pet's unique personality? At Pet Lodge, we pride ourselves on providing tailored, personalized care-from breed-specific grooming cuts to enrichment-filled boarding stays. We're looking for caregivers who are ready to provide the activity, stimulation, and connection that pets love (and pet parents trust). Join us in a high-energy environment where your work directly contributes to the "peace of mind" and "happy tails" of our Pet Lodge families!
Job Summary:
We are seeking an organized, friendly, and animal-loving Customer Service Representative to be the face and voice of our pet boarding facility! As the first person our clients and their furry family members meet, your primary role is to provide exceptional customer service. You will handle everything from booking reservations and managing check-ins to answering phone calls and ensuring a seamless, welcoming experience for our clients.
If you love multitasking, working with people, and don't mind the occasional wet nose or wagging tail at your desk, we want to hear from you!
Essential functions and responsibilities:

• Assist with safely handling dogs as they arrive and depart, ensuring all personal belongings are logged and returned.

• Schedule boarding and daycare reservations using our facility management software. Efficiently check pets in and out, ensuring all paperwork is accurate.

• Handle financial transactions, process credit cards, cash, and invoices, and balance the register at the end of the shift.

• Review and verify pet vaccination records (Rabies, Distemper, Bordetella) to ensure compliance with our safety policy before admitting any pet.

• Accurately log detailed instructions from owners regarding feeding schedules, medications and special care requests, and clearly communicate these to the kennel staff.

• Monitoring pet behavior and activities for safety; reporting health concerns to other members of the team (General Manager and/or Shift Supervisor).

• Adhering to all pet and human safety protocols at all times.

• Providing excellent service to Pet Lodge customers both over the phone, in writing, and in person, with a helpful and professional attitude.

• Warmly greet clients and their pets upon arrival and departure.

• Keep the front desk and lobby area clean, organized, and presentable. Promptly clean up any "accidents" that may happen in the reception area.

• Professionally and positively representing Pet Lodge by conducting yourself in a manner that is in the best interest of Pet Lodge, customers, and team members.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:

• Ability to comfortably interact and handle dogs of varying sizes/weights, breeds, and in varying group sizes.

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Flexibility and reliability to work scheduled shifts including evenings, weekends, and holidays.

• Ability to function well independently and at times stressful environment.

Education and Experience:

• High school diploma or equivalent.

• Customer service experience preferred.

• Pet care experience and or training preferred.

• Proficiency with using office equipment (such as phones, computers, printers) preferred.

Physical Requirements: Pet Lodge Team Members routinely perform the following physical demands. All Pet Lodge Team Members are expected to perform these physical requirements with or without reasonable accommodation.

• Stand and/or walk for up to 6 hours without a break.

• Kneel, bend, squat, and twist their body.

• Repetitive hand and arm movement; reach, grab, pull, and push objects.

• Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.

• Perform work both indoors and outdoors; experiencing temperature changes according to season, building heating and cooling, and weather.

• Lift up to 50lbs with or without assistance.