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Pawville Jobs (NOW HIRING)

Pawville

Veterinary Technician

Wilmington, NC · On-site

Description Job Summary: Licensed by the state board, the veterinary technician is the veterinarian's primary medical support. They begin the examination procedure and continue to assist the doctor ...

Pawville

Veterinary Medical Director

Wilmington, NC · On-site

Description Job Title: Medical Director Reports to: Regional Operations Director FLSA Classification: Exempt Position Overview: The role of Medical Director will play a pivotal part in delivering ...

Pawville, Inc.

Veterinarian - Midtown

Wilmington, NC · On-site

Description Position Overview: Licensed by the state board, veterinarians are responsible for examining animals to assess their health and diagnose problems. Ability to use a combination of ...

Pawville, Inc.

Veterinary Technician

Wilmington, NC · On-site

Description Job Summary: Licensed by the state board, the veterinary technician is the veterinarian's primary medical support. They begin the examination procedure and continue to assist the doctor ...

Pawville, Inc.

Dog Daycare Attendant- Lakeview

Chicago, IL · On-site

$17.05 - $21/hr

Description More Than Just a Job-It's a Lifestyle. Do you believe every dog deserves a vacation? We do too! At PUPS, we provide a premium, comprehensive experience that covers everything from "messy ...

Pawville, Inc.

Dog Trainer- Gold Coast

Chicago, IL · On-site

$17.05 - $21/hr

Description More Than Just a Job-It's a Lifestyle. Do you believe every dog deserves a vacation? We do too! At PUPS, we provide a premium, comprehensive experience that covers everything from "messy ...

Pawville, Inc.

Vet Assistant

Wilmington, NC · On-site

$13.25 - $16.75/hr

Description This position is Part Time Tuesday and Thursday 8:45 am to 5 pm. Position Overview: The veterinary technician assistant is the veterinary technician's primary support. They assist in ...

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Pawville information

What is the difference between Pawville vs Pet Care Assistant?

AspectPawvillePet Care Assistant
CertificationsPet first aid, basic animal carePet first aid, basic animal care
Work EnvironmentAnimal shelters, pet care facilitiesAnimal shelters, pet stores, clinics
Industry UsageCommonly used in pet care and shelter organizationsWidely used in pet stores, clinics, shelters

Both Pawville and Pet Care Assistant roles require similar certifications and work in animal care environments. Pawville typically refers to a specific pet care platform or organization, while Pet Care Assistant is a broader job title used across various employers. The roles overlap in responsibilities like animal handling and basic care, but Pawville may also involve platform-specific tasks or services.

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Infographic showing various Pawville job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Nights. Highlights an 100% Physical job distribution.

Customer Service Representative - Pet Lodge

Pawville

Aberdeen, NC • On-site

$13.25 - $18/hr

Other

This job post has expired today. Applications are no longer accepted.

Pawville rating

6.8

Company rating: 6.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
Join a Team Where Every Stay is a Story. Do you love getting to know a pet's unique personality? At Pet Lodge, we pride ourselves on providing tailored, personalized care-from breed-specific grooming cuts to enrichment-filled boarding stays. We're looking for caregivers who are ready to provide the activity, stimulation, and connection that pets love (and pet parents trust). Join us in a high-energy environment where your work directly contributes to the "peace of mind" and "happy tails" of our Pet Lodge families!
Job Summary:
We are seeking an organized, friendly, and animal-loving Customer Service Representative to be the face and voice of our pet boarding facility! As the first person our clients and their furry family members meet, your primary role is to provide exceptional customer service. You will handle everything from booking reservations and managing check-ins to answering phone calls and ensuring a seamless, welcoming experience for our clients.
If you love multitasking, working with people, and don't mind the occasional wet nose or wagging tail at your desk, we want to hear from you!
Essential functions and responsibilities:
  • Assist with safely handling dogs as they arrive and depart, ensuring all personal belongings are logged and returned.
  • Schedule boarding and daycare reservations using our facility management software. Efficiently check pets in and out, ensuring all paperwork is accurate.
  • Handle financial transactions, process credit cards, cash, and invoices, and balance the register at the end of the shift.
  • Review and verify pet vaccination records (Rabies, Distemper, Bordetella) to ensure compliance with our safety policy before admitting any pet.
  • Accurately log detailed instructions from owners regarding feeding schedules, medications and special care requests, and clearly communicate these to the kennel staff.
  • Monitoring pet behavior and activities for safety; reporting health concerns to other members of the team (General Manager and/or Shift Supervisor).
  • Adhering to all pet and human safety protocols at all times.
  • Providing excellent service to Pet Lodge customers both over the phone, in writing, and in person, with a helpful and professional attitude.
  • Warmly greet clients and their pets upon arrival and departure.
  • Keep the front desk and lobby area clean, organized, and presentable. Promptly clean up any "accidents" that may happen in the reception area.
  • Professionally and positively representing Pet Lodge by conducting yourself in a manner that is in the best interest of Pet Lodge, customers, and team members.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:
  • Ability to comfortably interact and handle dogs of varying sizes/weights, breeds, and in varying group sizes.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Flexibility and reliability to work scheduled shifts including evenings, weekends, and holidays.
  • Ability to function well independently and at times stressful environment.

Education and Experience:
  • High school diploma or equivalent.
  • Customer service experience preferred.
  • Pet care experience and or training preferred.
  • Proficiency with using office equipment (such as phones, computers, printers) preferred.

Physical Requirements: Pet Lodge Team Members routinely perform the following physical demands. All Pet Lodge Team Members are expected to perform these physical requirements with or without reasonable accommodation.
  • Stand and/or walk for up to 6 hours without a break.
  • Kneel, bend, squat, and twist their body.
  • Repetitive hand and arm movement; reach, grab, pull, and push objects.
  • Perform duties in an environment with loud sounds from animals and smells from pet waste and cleaning chemicals.
  • Perform work both indoors and outdoors; experiencing temperature changes according to season, building heating and cooling, and weather.
  • Lift up to 50lbs with or without assistance.

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