About The Role:
We're seeking a Patient Care Support Associate to join our collaborative maternity practice. We're looking for someone detail-oriented, empathetic, and passionate about delivering an exceptional patient experience.
In this role, you'll be a primary point of contact for patient inquiries and will work closely with our Customer Experience, Clinical Operations, and clinical teams to ensure smooth, supportive patient journeys. This early-career position is perfect for someone who thrives in a fast-paced healthcare environment and enjoys working on a dynamic, mission-driven team.
This is a full-time role at our Upper West, NY Clinic, offering $20/hour as part of a competitive compensation package.
2875 Broadway, New York, NY 10025
Here's What You'll Do:
- Answer incoming patient calls with warmth, professionalism, and consistency
- Answer incoming patient messages and/or routing them to the appropriate team
- Provide timely assistance with scheduling, directions, and general inquiries
- Process medical record requests (sending/receiving, ensuring accuracy, mapping medical records to the EMR, responding to medical records requests, calling other healthcare entities to obtain records)
- Route patient questions or concerns to the appropriate care team member
- Document all interactions in Oula's systems with attention to detail
- Support patient onboarding and access to virtual care resources
- Collaborate closely with Care Coordinators, Front Desk Associates, and clinical staff to ensure seamless patient experiences
- Consistently punctual and reliable, with the ability to be present on-site at our clinics during scheduled hours, with regular travel to other clinic locations and cross-coverage at the Front Desk as part of the role.
- Additional administrative tasks associated with daily patient requests or needs as directed by the Clinic Manager.
You are the perfect candidate if you are:
- Passionate about improving maternity care through a combination of clinical care, technology, patient empowerment and education
- Ruthlessly organized and detail-oriented in your daily tasks
- Committed to providing outstanding service in the maternal healthcare space
- Able to communicate effectively both verbally and in writing with both internal and external stakeholders
Desired Experience & Qualifications:
- High school diploma or equivalent required, some college and/or healthcare related coursework preferred
- Previous experience in customer service, administrative, or healthcare support role is a plus but not required
- Dependable and adaptable, with a strong commitment to punctuality, reliability, and the flexibility to travel regularly between clinic locations and provide Front Desk cross-coverage.
- Ability to navigate new and evolving processes
- Prior experience working with Athena, EPIC, Dorsata, Slack and/or Google Suite a plus
- Spanish or other non-English language proficiency a plus
- Excited about the opportunity and fast-paced work environment of an early-stage company