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Patient Support Associate Jobs in Scranton, PA (NOW HIRING)

Geisinger Health

Imaging Support Associate

Scranton, PA · On-site

$16.75 - $21.75/hr

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional ... Utilizes electronic health records to verify patient and imaging study information * Utilizes ...

Geisinger

Imaging Support Associate

Scranton, PA · On-site

$16.75 - $21.75/hr

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional ... Utilizes electronic health records to verify patient and imaging study information * Utilizes ...

Geisinger

Patient Navigator - Neurosurgery

Wilkes Barre, PA · On-site

$19.25 - $26/hr

May provide administrative support as needed. Work is typically performed in a clinical and office ... High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred) Experience:

Jushi

Patient Care Coordinator

Stroudsburg, PA · On-site

$16.75 - $22/hr

Associate or Bachelor's degree in any field preferred * Minimum of 2 years' experience with ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Scranton, PA

Patient Support Associate information

See Scranton, PA salary details

$13

$25

$66

How much do patient support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for patient support associate in Scranton, PA is $25.01, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $23.56 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are the most commonly searched types of Patient Support jobs in Scranton, PA? The most popular types of Patient Support jobs in Scranton, PA are:
What job categories do people searching Patient Support Associate jobs in Scranton, PA look for? The top searched job categories for Patient Support Associate jobs in Scranton, PA are:
What cities near Scranton, PA are hiring for Patient Support Associate jobs? Cities near Scranton, PA with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Scranton, PA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $52,026 per year, or $25 per hour.

Patient Support Associate- Front Office

Hamidian Training Institute

Scranton, PA • On-site

$14 - $16.50/hr

Other

Posted 5 days ago

Job description

Patient Support Associate

The Aaron Center has been a premier provider of outpatient mental health services in the Scranton area since 1997. Our established and stable organization is deeply rooted in the local community, delivering compassionate and professional care.

We are seeking a dedicated full-time Patient Support Associate to serve as a liaison for potential and current patients. This role involves addressing compliance issues, resolving patient concerns, and ensuring chart compliance according to guidelines.

Key Responsibilities:

  • Greet and assist patients upon arrival, gathering necessary information for services.
  • Make reminder calls for upcoming appointments and notify patients of co-pay requirements.
  • Collect co-pays and payments for both in-person and virtual appointments.
  • Scan insurance cards and photo IDs into patient charts.
  • Reconcile daily finances and complete the "cash bag" at the end of the business day.
  • Check voicemail and return calls before the end of the day.
  • Monitor and forward emails to appropriate personnel or upload information to patient charts.
  • Secure the building at the end of the day
  • Answer incoming calls and gather vital patient information, documenting appropriately.
  • Review and present intake information.
  • Verify patient demographics.
  • Identify patient needs and provide support or referrals if necessary.
  • Ensure encounter forms and consents are signed at check-in.
  • File documents to patient charts and route non-billable items appropriately.
  • Prepare Coordination of Care (COC) request letters.
  • Document non-billable patient contact and declines of COC.
  • Collaborate with therapists to re-engage patients.

Qualifications:

  • GED or High School Diploma
  • Reliable
  • Non-judgmental attitude with the ability to listen, empathize, and accept others.
  • Excellent telephone and communication skills.
  • Ability to work independently and cooperatively with patients, co-workers, and supervisors.
  • Adherence to ethical standards.
  • Maintain confidentiality and professionalism at all times.
  • Proficiency in English.
  • Computer skills for electronic scheduling, billing, and future software use.

Pay Range: $14.00-$16.50 per hour

The Aaron Center, Hamidian Training Institute, and Pediatric and Adult Therapy Services is an Equal Opportunity Employer. All employees, independent contractors, vendors/business associates and applicants for employment are protected by federal laws, state and local laws designed to protect employees, independent contractors, vendors/business associates and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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