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Patient Support Associate Jobs in Vermont (NOW HIRING)

DaVita

Patient Care Technician

Newbury, VT

$16 - $21/hr

... their Associates Degree in Nursing. We also have dedicated training to become a Facility ... Support for you and your family: family resources, EAP counseling sessions, access Headspace ...

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Patient Support Associate information

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$14

$26

$71

How much do patient support associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for patient support associate in Vermont is $26.87, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $25.29 per hour, depending on experience, location, and employer.

What are Patient Support Associates?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Patient Support Associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How does a Patient Support Associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.
What are popular job titles related to Patient Support Associate jobs in Vermont? For Patient Support Associate jobs in Vermont, the most frequently searched job titles are:
What job categories do people searching Patient Support Associate jobs in Vermont look for? The top searched job categories for Patient Support Associate jobs in Vermont are:
What cities in Vermont are hiring for Patient Support Associate jobs? Cities in Vermont with the most Patient Support Associate job openings:
Patient Support Associate jobs near you
Practice Support Specialist - Northwestern Associates in Surgery

Practice Support Specialist - Northwestern Associates in Surgery

Northwestern Medical Center

Saint Albans, VT • On-site

$17.21 - $22.67/hr

Part-time

Posted 7 days ago

Job description

NMC is currently recruiting a Practice Support Specialist, for Northwestern Associates in Surgery clinic. The position is part-time (40 hours bi-weekly), hours vary between 8:00 a.m. - 5:00 p.m. Monday-Friday. Northwestern Medical Center's mission is to provide exceptional health care to our community. Join our high reliability team! With "people" as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being. We are proud to offer a generous benefits package, with recognized national carriers, designed to help our people stay healthy, balance work & life responsibilities, protect your assets & plan for a secure financial future.
Hiring Range: $17.21 - $22.67
Practice Support Specialist I
JOB SUMMARY:
The Practice Support Specialist provides excellent customer service while registering patients, scheduling patient appointments and answering the phone. This position supports the Physician Services' clinics with various administrative and clerical functions. Duties may vary based on the clinic. It is an expectation that this position is able to cover all at offices within their coverage group.
All positions within Physician Services are expected to cross train to other areas. Each employee will have a dedicated home department but will have the opportunity to float to other areas as needed for coverage and to maintain skills.
PRE-REQUISITES:
Education: High school graduate or equivalent.
Experience: Prior clerical work experience in a medical office, knowledge of medical terminology, proficient typing skills preferred. Experience with an electronic health record, medical billing, insurance claims, medical records, and/or patient registration preferred. Must be comfortable with a multi-line phone system.
Other: Must be able to understand and provide written and verbal instructions pertaining to scheduling and medical provider requests. Must have adequate math skills to collect money and make change. Ability to work in fast-paced environment and communicate with people in a professional and tactful manner. Must be competent with general computer skills. Must be detail oriented and able to handle multiple tasks simultaneously, and prioritize appropriately. May be required to transport scopes to and from Central Sterile. Willing and able to perform task as needed is preferred.
RELATIONSHIPS:
Reports To: Manager, NMG Patient Access
Other Contacts: NMC Team Members, patients, families, visitors
SCOPE:
Machinery or Equipment Used: Computer and basic office equipment, multi-line phone system
Physical Demands: Sitting for long periods, standing and walking, manual dexterity and mobility, may need to push a patient in a wheelchair
Working Conditions: Medical office environment
Required Protective Equipment: PPE as patient condition or situation dictates
ESSENTIAL FUNCTIONS:
1. Customer Service:
  • Greets patients and visitors
  • Hands out appropriate forms for completion by the patient
  • Uses key words at key times and AIDET consistently
  • Actively and independently assesses the waiting room for patient flow, requesting additional resources as needed. Reports issues to Practice Coordinator as needed, keeps patients informed of wait times
  • Ensure prescriptions pick up is per policy
  • Accesses interpreter services when needed
  • Implements service recovery when needed, refers to Practice Manager, Charge RN or Director as appropriate
  • Keeps patients in waiting room updated about wait times

2. Answering Phones:
  • Answers phones in a pleasant, professional manner within the expected timeframe
  • Uses scripting as directed
  • Strives to answer all calls within 3 rings
  • Appropriately transfers calls or takes messages as needed
  • Utilizes problem solving and decision making skills to respond appropriately to phone calls from patients, families, physicians, payors, lawyers, and/or other health care professionals.

3. Appointment and Scheduling:
  • Accurately Schedules appointments per templates
  • Consistently Manages gaps in schedule
  • Manages callback lists for future appointments
  • Adds patients to appointment waiting list
  • Works the waiting list for any cancellations
  • Verifies insurances at appropriate times, as needed
  • Checks patient out and gives necessary paperwork and schedules follow-up appointments
  • Sends out no show letters daily
  • Reschedules patients when needed

4. Administrative Duties:
  • Manages inbound faxes, portal messages, referrals and direct messaging per office procedure
  • Assists Practice Manager with data collection/reporting as requested
  • Manages medical record requests
  • Accurately scans items into the electronic medical record
  • Assists with other clerical duties as requested

5. Accurately and precisely enters registration information for patients and complies with all related policies and procedures.
6. Collects copays, coinsurances, outstanding balances and cash for services rendered.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About Northwestern Medical Center

Sourced by ZipRecruiter

Northwestern Medical Center (NMC) is located in Saint Albans, VT, United States and is a vital player in the healthcare industry. This not-for-profit, primary and specialty care hospital strives to offer exceptional healthcare services to the local community. As per their website, NMC was established due to the hard work and dedication of community members driven to create a place of healing back in the 19th century. Their continued pursuit of excellence is grounded in their core values of Quality, Respect, Community, Learning, and Stewardship.

Industry

Hospitals

Company size

501 - 1,000 Employees

Headquarters location

Saint Albans, VT, US

Year founded

1883

Social media

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