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Patient Support Associate Jobs in Delaware (NOW HIRING)

Banyan

Behavioral Health Technician (BHT) - Per-diem

Milford, DE · On-site

$15.75 - $19.25/hr

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Gain valuable experience in behavioral health, enhancing skills in patient support, crisis ... An associate's degree or higher. Apply Now! If you're passionate about making a difference in the ...

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All JobsPatient Support Associate JobsPatient Support Associate Jobs in Delaware

Patient Support Associate information

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$13

$25

$67

How much do patient support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient support associate in Delaware is $25.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.80 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in Delaware?

The most popular types of Patient Support jobs in Delaware are:

What are popular job titles related to Patient Support Associate jobs in Delaware?

For Patient Support Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Patient Support Associate jobs in Delaware look for?

The top searched job categories for Patient Support Associate jobs in Delaware are:

What cities in Delaware are hiring for Patient Support Associate jobs?

Cities in Delaware with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,603 per year, or $25.3 per hour.

Physician Authorization/Referral Specialist I

Nemours Children's Hospital Orlando

Wilmington, DE • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Physician Authorization/Referral Specialist

Join our team as a Physician Authorization/Referral Specialist, where you'll play a vital role in ensuring patients receive timely, coordinated care.

The Specialist is responsible for obtaining and processing elective, urgent, and emergent referrals and authorizations for a wide range of outpatient services, including cardiology, audiology, lab testing, genetic testing, and certain medications. They verify insurance eligibility and benefits, calculate and communicate patient cost estimates, and ensure copay requirements and approvals are completed before services occur.

This role works closely with insurance companies, primary care providers, partner hospitals, and internal departments to ensure accurate information, timely claim processing, and seamless patient support. The Specialist uses daily reports and work queues to follow up on pending cases, participates in department huddles, and helps resolve issues that could affect reimbursement. They are also expected to deliver excellent customer service, support Medicaid enrollment processes, use EPIC effectively, and assist with training new team members.

Responsibilities:

1. Ensure timely notification and request for authorization/referrals is handled in accordance with departmental policy and payor requirements.

2. Maintaining confidentiality, verify patient demographics, insurance eligibility, benefits, and financial responsibility.

3. Ability of request/obtain authorizations/referrals for assigned specialties and be able to cover for most specialties.

4. Communicate effectively, timely and professionally in writing and verbally.

5. Contact and interview families in person or by phone contact to obtain necessary information and assist them with insurance issues that may be preventing authorization/referrals.

6. Clearly document all communications and contacts with payors and families in standardized documentation requirements including proper format.

7. Consistently demonstrates excellent, empathetic and knowledgeable customer service skills to internal and external customers.

8. Is aware and adheres to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, and the Joint Commission.

9. Ability to review workflows and suggest improvements in specialty areas.

10. Ability to work independently, prioritize workload and assist other associates as required.

11. Build and maintain professional, cooperative relationships with all departments that have direct or indirect impact on obtaining authorizations.

12. Prepare estimates for scheduled services. Must interpret patient's benefits correctly for accurate estimates.

13. Work with partner hospitals for claim submission and registration accuracy.

Qualifications:

Referral/authorization work experience required (minimum one year experience)

High School diploma required

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.

Job Identification 18080

Job Category Non-Clinical Support Staff

Degree Level High School Graduate

Job Schedule Full time

Locations 2200 Concord Pike, Wilmington, DE, 19803, US (Remote)

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