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Patient Support Associate Jobs in Delaware (NOW HIRING)

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$13

$25

$67

How much do patient support associate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for patient support associate in Delaware is $25.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.80 per hour, depending on experience, location, and employer.

What is a patient support associate?

Patient Support Associates are healthcare professionals who assist patients and clinical staff in hospitals and other medical facilities. Their duties often include helping patients with daily activities, transporting patients, ensuring rooms are clean and stocked, and providing general non-medical support to enhance patient comfort and safety. They play a vital role in improving the patient experience and supporting the clinical team with routine tasks. Patient Support Associates typically work under the supervision of nurses or other healthcare staff, and strong communication and interpersonal skills are essential for this role.

How does a patient support associate typically collaborate with nurses and other healthcare staff during a shift?

Patient Support Associates work closely with nurses and other healthcare professionals to ensure patients receive timely and effective care. They frequently assist with transporting patients, updating medical staff on patient needs, and helping with daily living activities under supervision. Clear communication and teamwork are essential, as Patient Support Associates often relay patient observations and assist in maintaining a safe and comfortable environment. This role requires adaptability and a collaborative mindset, as priorities can shift quickly based on patient needs.

What are the key skills and qualifications needed to thrive as a patient support associate, and why are they important?

To thrive as a Patient Support Associate, you need a high school diploma or equivalent, strong organizational skills, and experience in healthcare environments. Familiarity with hospital information systems, electronic health records (EHR), and scheduling software is often required. Excellent interpersonal skills, patience, and the ability to multitask help you manage patient interactions and coordinate care effectively. These skills ensure efficient patient flow, accurate information handling, and a supportive environment that enhances the overall patient experience.

What is the difference between Patient Support Associate vs Medical Assistant?

AspectPatient Support AssociateMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification or diploma from accredited program often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, hospitals, physician offices
Job DutiesPatient check-in, scheduling, basic patient supportClinical tasks, patient prep, vital signs, administrative duties

While both roles support patient care, Patient Support Associates primarily handle administrative and patient check-in tasks, whereas Medical Assistants perform clinical procedures and direct patient care. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

How do you become a patient support associate?

To become a patient support associate, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in healthcare or customer service is often preferred, and some employers may require certification in basic life support or patient care. On-the-job training is common, and the role often involves working in healthcare settings such as clinics or hospitals.

What are the most commonly searched types of Patient Support jobs in Delaware?

The most popular types of Patient Support jobs in Delaware are:

What are popular job titles related to Patient Support Associate jobs in Delaware?

For Patient Support Associate jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Patient Support Associate jobs in Delaware look for?

The top searched job categories for Patient Support Associate jobs in Delaware are:

What cities in Delaware are hiring for Patient Support Associate jobs?

Cities in Delaware with the most Patient Support Associate job openings:

Patient Support Associate jobs near you
Infographic showing various Patient Support Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,603 per year, or $25.3 per hour.

Patient Relations Coordinator (casual part-time)

Wilmington, DE

Nemours Children's Health
Health Care and Social Assistance • 1 - 5K employees
Learn more about Nemours Children's Healthexternal

Part-time

Re-posted 9 days ago

Nemours Children's Health rating

8.1

Company rating: 8.1 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

Job description

Patient Relations Coordinator serves as the point of contact to address unsolicited complaints and concerns for Nemours Children's Health Delaware Valley. The Patient Relations Coordinator addresses unsolicited feedback utilizing an individualized methodology fostering effective communication between the patient's legal representative and Nemours leaders. Working alongside the Senior Patient Relations Coordinator, this position supports the process of documenting a formal response to feedback provide to Nemours as a member of the interdisciplinary team and ensures alignment with regulatory responsibility.

Casual, part-time schedule Monday/Wednesday/Friday.

Job Responsibilities:

  1. Serve as a point of contact and content expert for handling of Delaware Valley unsolicited feedback cases related to compliments, complaints, grievances, and concerns.
  2. Receive, refer and respond to feedback cases through incoming calls, emails, mail and online submission vehicles.
  3. Counsel and collaborate between named departments to facilitate responses to complaints and grievances.
  4. Manage all aspects of the complaint/grievance event processes:
    1. Directly communicate with the complainant in a neutral manner to hear concerns and understand an ideal resolution
    2. Objectively and accurately provide detailed documentation of the complaint to department associates in the appropriate databases, platforms, procedures
    3. Communicate with identified leaders and associates throughout each event review to ensure appropriate timelines for event closure are met in accordance with Nemours policy and regulatory guidelines.
    4. Facilitate the closure of each event with formal written responses and other communication tools as appropriate to the type of feedback.
    5. If complainant continues to be dissatisfied, escalate information to appropriate executive leadership

  5. Provide expert support and active listening to complainant as they discuss concerns related to their experience, which can be sensitive and complex.

  6. Set boundaries with complainants regarding respectful behavior, language and attitudes to foster professional communication.

  7. Provide expert support and active listening to complainant as they discuss concerns related to their experience, which can be sensitive and complex.

  8. Set boundaries with complainants regarding respectful behavior, language and attitudes to foster professional communication.

  9. Support the reporting of data and facilitate sharing of information during Unsolicited Feedback Committee meetings.
  10. Initiate collaborative work with financial departments across the enterprise to navigate feedback related to billing/charges.
  11. Integrate Nemours Risk Management, Privacy and Legal to address concerns that have potential organization impact.

Qualifications:

  • Customer Service work within a complex organization or company closely related to healthcare required 
  • High School Diploma required 
  • Certificate in Patient Advocacy, Patient Experience Certification preferred 

#LI-AE1

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals - Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida - along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.
Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.
Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.
Learn more at Nemours.org.

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About Nemours

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As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics, primary care practices, and school-based health centers in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children - even those who may never enter our doors - through our world-changing research, education and advocacy efforts.

Industry

Health care and social assistance and hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Jacksonville, FL, US

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