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Patient Support Assistant Jobs in Waterloo, IA (NOW HIRING)

Trinity Health

PROCESSING TECH II - Days

Waterloo, IA · On-site

Patient Support (Cedar Falls location only) : Transport patients and assist nursing staff with pre-operative procedures. What You Need to Succeed Education : High school diploma or GED required.

Biolife LLC

Paramedic/EMT-P

Cedar Falls, IA · On-site

... Center Manager (or Assistant Manager as applicable) for operational guidance and under the ... in class patient support programs. Takeda is a patient-focused company that will inspire and ...

Biolife LLC

Paramedic/EMT-P

Waterloo, IA · On-site

... Center Manager (or Assistant Manager as applicable) for operational guidance and under the ... in class patient support programs. Takeda is a patient-focused company that will inspire and ...

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Patient Support Assistant information

See Waterloo, IA salary details

$30.6K

$34.8K

$38.5K

How much do patient support assistant jobs pay per year?

As of Aug 12, 2026, the average yearly pay for patient support assistant in Waterloo, IA is $34,839.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $36,000.00 per year, depending on experience, location, and employer.

How do patient support assistants collaborate with medical and nursing staff during a shift?

Patient Support Assistants work closely with nurses, doctors, and other healthcare professionals to ensure patients receive timely and effective care. Their collaboration often involves communicating patient needs, assisting with mobility or hygiene, and relaying updates on patient conditions. They frequently participate in team briefings and are expected to promptly report any changes or concerns to the appropriate clinical staff. This teamwork is essential for maintaining a safe and supportive environment for patients.

What skills and qualifications are needed to be a patient support assistant?

To thrive as a Patient Support Assistant, you need basic healthcare knowledge, strong organizational skills, and usually a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records, and patient transport equipment is often required. Exceptional interpersonal skills, empathy, and teamwork help ensure positive patient experiences and effective collaboration with medical staff. These competencies are crucial for maintaining patient comfort, safety, and efficient healthcare operations.

What is a patient support assistant?

Patient Support Assistants are healthcare workers who provide non-clinical support to patients and nursing staff in hospitals, clinics, or care facilities. Their duties often include helping patients with daily tasks, assisting with mobility, delivering meals, maintaining a clean environment, and providing comfort and companionship. They play a crucial role in ensuring patients' well-being and supporting the smooth operation of healthcare settings. Patient Support Assistants work as part of a team under the supervision of nurses or other medical professionals.

What is the difference between Patient Support Assistant vs Medical Assistant?

AspectPatient Support AssistantMedical Assistant
CredentialsHigh school diploma or equivalent; optional certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, outpatient facilitiesClinics, doctor's offices, hospitals
Job DutiesPatient greeting, scheduling, basic patient supportClinical tasks, patient prep, administrative duties
Industry UsageHealthcare, patient care supportMedical practice, clinical support

While both roles support patient care, Patient Support Assistants primarily handle patient interaction and administrative tasks, whereas Medical Assistants perform clinical procedures and assist healthcare providers directly. The roles often overlap in healthcare settings, but Medical Assistants typically require more clinical training and certifications.

What are the most commonly searched types of Patient Support jobs in Waterloo, IA? The most popular types of Patient Support jobs in Waterloo, IA are:
What are popular job titles related to Patient Support Assistant jobs in Waterloo, IA? For Patient Support Assistant jobs in Waterloo, IA, the most frequently searched job titles are:
What job categories do people searching Patient Support Assistant jobs in Waterloo, IA look for? The top searched job categories for Patient Support Assistant jobs in Waterloo, IA are:
What cities near Waterloo, IA are hiring for Patient Support Assistant jobs? Cities near Waterloo, IA with the most Patient Support Assistant job openings:
Patient Support Assistant jobs near you
Infographic showing various Patient Support Assistant job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $32,770 per year, or $15.8 per hour.

Patient Services Assistant

UnityPoint Health

Waterloo, IA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 14 days ago

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 361 frontline employees who took The Breakroom Quiz

268th of 887 rated healthcare providers

Job description

Overview
Patient Services Assistant
UnityPoint Health - Allen - Emergency Department
Full-Time Benefits - 9.0 FTE; 3pm-11:30pm
The Patient Services Assistant (PSA) is the liaison between patients, family members, providers, and healthcare team members to address patient needs or concerns. The PSA serves as a resource for patients regarding healthcare policies and programs to ensure compliance. The PSA also coordinates and provides administrative support as directed.
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
  • Expect paid time off, parental leave, 401K matching and an employee recognition program.
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
  • Greets all patients, families, physicians, and staff with a welcoming attitude and ascertains their needs.
  • Monitors various office needs such as nursing supplies, forms centers, new employee orientation and Epic binders weekly.
  • Provide accurate communication between patient and healthcare teams.
  • Answer phone and direct callers to appropriate resource.
  • Communicates and coordinates any unresolved patient/family issues promptly to clinical leadership.
  • Answers the patients' needs directly utilizing provided position resources.
  • Reports needs promptly to proper leadership.
  • Communicates with scheduling department any patient concerns regarding schedule or cancelations.
  • Serves as a resource for patients and patients' families needing direction or information.
  • Maintains knowledge of policies, procedures and programs as required in order to maintain compliance and brings any questions or concerns regarding compliance to the immediate attention of their department leader.
  • Effectively uses software applications in the course of assigned duties.
  • Attends and participates in department meetings and customer service trainings where warranted.
  • Communicate professionally with both internal and external individuals with our company mission, vision, and values in mind.
  • Independently apply critical thinking and problem-solving skills.
  • Serve as a back-up to onsite Administrative Support office duties when needed.

Qualifications
Education:
  • High School diploma or equivalent and be 18 years of age required.

Experience:
  • One (1) year previous clerical, customer service or other experience in a health care setting with general knowledge of computer skills and keyboarding required.

License(s)/Certification(s):
  • None.

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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