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Patient Services Jobs in Michigan (NOW HIRING)

Revere Medical

Patient Services Specialist

Livonia, MI · On-site

$17.50 - $23.75/hr

Patient Service Specialist Provider centered. Patient focused. Built for what healthcare should be. At Bookmark Medical, we're building a healthcare experience rooted in trust, teamwork, compassion ...

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Patient Services information

See Michigan salary details

$10

$18

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How much do patient services jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient services in Michigan is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.10 per hour, depending on experience, location, and employer.

What is patient services?

Patient Services refers to a range of non-clinical support roles in healthcare settings that help patients navigate their care experience. Staff in Patient Services assist with scheduling appointments, answering questions, handling registration and check-in procedures, and addressing concerns about billing or insurance. They act as a crucial link between patients and medical staff, ensuring smooth communication and a positive experience during visits. Patient Services professionals work in hospitals, clinics, and other healthcare facilities, providing essential administrative and customer service support.

What are the key skills and qualifications needed to thrive in patient services, and why are they important?

To thrive in Patient Services, you need strong organizational abilities, familiarity with healthcare procedures, and typically a high school diploma or equivalent. Proficiency with scheduling software, electronic health records (EHRs), and basic office equipment is often required. Exceptional interpersonal skills, empathy, and effective communication make individuals stand out in this role. These skills are essential for ensuring smooth patient interactions, efficient clinic operations, and a positive healthcare experience.

What are some common challenges faced in a patient services role, and how can they be managed effectively?

Professionals in Patient Services frequently navigate high volumes of inquiries, varying patient emotions, and the need to coordinate with multiple departments. Managing these challenges effectively requires strong communication skills, empathy, and the ability to multitask in a fast-paced environment. Building rapport with patients, staying organized, and maintaining clear communication with healthcare teams can help ensure smooth operations and a positive patient experience.

What is the difference between Patient Services vs Medical Receptionist?

AspectPatient ServicesMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in patient care or healthcare administrationHigh school diploma; often requires familiarity with medical office software
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, clinics, outpatient facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, outpatient clinics, healthcare facilities
Common Search & ComparisonPatient Services vs Medical Receptionist

Patient Services roles focus on assisting patients with their needs, coordinating care, and providing support throughout their healthcare experience. Medical Receptionists primarily handle administrative tasks like scheduling, check-in, and managing patient records. While both roles work closely in healthcare settings, Patient Services positions often involve more direct patient interaction and support, whereas Medical Receptionists focus on front-desk administrative duties.

What are the most commonly searched types of Patient Services jobs in Michigan?

The most popular types of Patient Services jobs in Michigan are:

What cities in Michigan are hiring for Patient Services jobs?

Cities in Michigan with the most Patient Services job openings:

Patient Services jobs near you
Infographic showing various Patient Services job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,766 per year, or $18.6 per hour.

Patient Services Representative

Walker, MI • On-site

My Community Dental Centers Inc.
Health Care and Social Assistance • 51 - 200 employees

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Respectful managers

Learn more about My Community Dental Centers Inc.external

$16.75 - $21.25/hr

Full-time

Dental

Re-posted 12 days ago

Job description

Overview
Patient Services Representative
Full-Time
Monday thru Thursday, Every other Friday
Walker, MI
Starting at $18
About My Community Dental Centers
At My Community Dental Centers, our mission centers around people. We build a passionate, mission-driven team dedicated to improving community health by providing quality dental care for all. We foster a supportive work environment where our Patient Service Representatives can grow and thrive, offering ample opportunities for mentorship, education, and career development.
Founded in 2006, MCDC is committed to providing high-quality dental care to everyone, including those on Medicaid or without insurance across 28 centers in Michigan. If you're passionate about making a positive impact as a Patient Services Representative, we invite you to join our team!
Patient Services Representative: Key Responsibilities
As a valued member of our team, our Patient Services Representatives (PSR) play an integral role in creating lasting impressions that promote a positive patient experience. The PSR role is essential in building a patient-centric culture that fosters loyalty and trust within the communities we serve.
  • Greet patients and visitors professionally in-person and over telephone.
  • Coordinate effective scheduling and confirmation of appointments.
  • Assist in the coordination of incoming and outgoing patient referrals.
  • Ensure patient chart accuracy and the collection of required documentation and consents.
  • Verify patient insurance and eligibility, and collect payments as required.
  • Notify providers of patient arrivals and assist in presenting pertinent patient information.
  • Assist patients with the check-in and check-out process.
  • Confirm all future appointments and assist in scheduling follow-up treatment.
  • Maintain financial records and perform daily and weekly deposits.
  • Ensure compliance with MCDC policies, as well as State, Federal, and other regulatory agencies.

You may be a good fit for ourpSR Patient Services Representative role if you possess:
  • Strong leadership, problem-solving and communication skills.
  • Ability to work with interruptions and to manage multiple priorities while meeting deadlines.
  • Ability to work unsupervised while maintaining a professional demeanor.
  • Computer skills i.e. Microsoft Word, Excel, Outlook, and Internet.
  • Ability to operate office equipment i.e. Calculator, fax, copier, scanner, credit card terminal, multiple phone lines.

Qualifications:
  • High school graduate or equivalent. (Required)
  • Dental or customer service experience preferred.

Visit our website to learn more about the benefits of working at MCDC: mydental.org/careers.
My Community Dental Centers is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, marital status, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

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