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Patient Services Associate Jobs in Silver Spring, MD

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Patient Services Associate information

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$13

$19

$25

How much do patient services associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for patient services associate in Silver Spring, MD is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.39 per hour, depending on experience, location, and employer.

What is a patient services associate?

A Patient Services Associate is a healthcare professional responsible for assisting patients with administrative tasks in medical facilities such as hospitals or clinics. Their duties typically include scheduling appointments, verifying insurance information, answering patient inquiries, and managing patient records. They serve as the primary point of contact for patients, ensuring a smooth and positive experience throughout their visit. Strong communication and organizational skills are essential for this role. Patient Services Associates play a crucial part in supporting both patients and medical staff.

What are some common challenges faced by patient services associates, and how can they be effectively managed?

Patient Services Associates often juggle multiple responsibilities such as managing patient check-ins, scheduling appointments, and handling sensitive information, which can lead to a fast-paced and sometimes stressful work environment. Common challenges include dealing with high patient volumes, addressing urgent requests, and ensuring accuracy in patient data entry. Effective communication, strong organizational skills, and the ability to remain calm under pressure are crucial for managing these challenges. Many healthcare organizations provide training and support systems to help Patient Services Associates develop these skills and succeed in their roles.

What is the difference between Patient Services Associate vs Medical Receptionist?

AspectPatient Services AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentClinics, hospitals, healthcare officesMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationGreeting patients, scheduling appointments, answering phones, data entry

The Patient Services Associate and Medical Receptionist roles share similar environments and responsibilities, such as patient interaction and appointment scheduling. However, Patient Services Associates often have additional duties like insurance verification and patient communication, making their role slightly broader in healthcare settings.

What are the key skills and qualifications needed to thrive as a patient services associate?

To thrive as a Patient Services Associate, you need strong organizational, customer service, and administrative skills, typically supported by a high school diploma or equivalent. Familiarity with electronic health records (EHR) systems, scheduling software, and office equipment is commonly required. Outstanding interpersonal communication, problem-solving abilities, and a calm demeanor under pressure are valuable soft skills. These qualities are essential for providing a positive patient experience and ensuring smooth clinic or hospital operations.

What are the duties of a patient services associate?

A patient services associate is responsible for scheduling appointments, verifying patient information, checking in and out patients, and managing medical records. They often communicate with patients, insurance companies, and healthcare providers, and may use electronic health record (EHR) systems to ensure accurate documentation and efficient office operations.
What are the most commonly searched types of Patient Services jobs in Silver Spring, MD? The most popular types of Patient Services jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Patient Services Associate jobs? Cities near Silver Spring, MD with the most Patient Services Associate job openings:
Patient Services Associate jobs near you
Infographic showing various Patient Services Associate job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $40,759 per year, or $19.6 per hour.

Patient Service Representative

Dental Care Alliance

Falls Church, VA • On-site

$18.75 - $23.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Overview

Dental Associates of Northern Virginia is looking for a Patient Service Representative in Falls Church, VA to join our clinical team by providing a high level of patient care and satisfaction while operating team-based environment. We take pride in providing comprehensive, personalized care in warm and welcoming environment, prioritizing patient comfort and advanced treatments for optimal oral health.

Full-time Hours: Monday - Friday 8am - 5pm

Position Overview:

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and desired to get started in the dental field. environment. The person will be a support person to all the staff members and patients in his/her office. They will answer phones, handle patient inquiries, make appointments, and assist with the completion of the patient's treatment plans through acceptable financial arrangements while being flexible in handling requests and projects assigned by other staff and/or the Office Manager. Join our team and make a meaningful impact on patients' lives through exceptional oral care.

What we offer:

  • Health, dental, and vision insurance (individual and family coverage)
  • Life insurance and disability benefits
  • 401(k) plan
  • Team-oriented work environment with access to modern dental technology

How to Apply:If you are a dedicated Patient Service Representatives looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV.

Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!

Responsibilities
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to DCA Policies
  • Answering Telephones
  • Scheduling Appointments
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Post charges and payments to patient accounts
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients
Qualifications

Qualifications:

  • Experience working in a dental, medical, or other health-care office, preferred
  • Knowledge of insurance plans (HMO/PPO), is a plus
  • Experience answering telephone
  • Must have exceptional customer service skills

 

Legal Disclaimer:We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements.The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.

Employment Type: FULL_TIME

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