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Patient Service Jobs in Tennessee (NOW HIRING)

Phenom People

Patient Service Specialist

Clarksville, TN · On-site

$13/hr

Patient Service Specialist Are you someone who absolutely loves to be of service to others? Do you enjoy when people depend on you for help? Are you organized and detail-oriented? Do you thrive on ...

Ballad Health

Patient Service Representative

Johnson City, TN · On-site

$16.75 - $21.25/hr

Patient Service Representative (8a-430p) - Johnson City, TN Ballad Health Medical Associates | Clerical Support | Full Time Description Summary: The Patient Service Representative (PSR) greets all ...

Ballad Health

Patient Service Representative

Kingsport, TN · On-site

$16.75 - $21.25/hr

Patient Service Representative - 32069 Ballad Health Medical Associates | Clerical Support | Per Diem Description Summary: The Patient Service Representative (PSR) greets all patients and visitors in ...

Adecco

Patient Service Representative

Knoxville, TN

$15 - $16.50/hr

???? Patient Service Representative Are you passionate about helping patients and providing excellent customer service? We're looking for a Patient Service Representative to join a healthcare team in ...

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All JobsPatient Service JobsPatient Service Jobs in Tennessee

Patient Service information

See Tennessee salary details

$11

$19

$26

How much do patient service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient service in Tennessee is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

What is a patient service?

Patient Service Representatives are healthcare professionals who serve as a liaison between patients and medical staff. They are responsible for scheduling appointments, checking in patients, verifying insurance information, and answering patient inquiries. Their role is vital in ensuring a smooth and positive experience for patients while maintaining accurate records and upholding confidentiality. Excellent communication and organizational skills are essential for this job.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with practice management software, electronic health records (EHR) systems, and scheduling tools is typically required. Exceptional communication, empathy, and problem-solving abilities help you effectively assist patients and coordinate with healthcare teams. These skills are crucial for ensuring a positive patient experience, efficient office operations, and accurate information management.

What are some common challenges faced in a patient service role, and how can they be managed effectively?

In a Patient Service role, professionals often encounter challenges such as managing high patient volumes, handling sensitive information, and addressing diverse patient needs with empathy. Effective time management, strong communication skills, and a patient-centered approach are key to overcoming these obstacles. Building good relationships with clinical staff and staying organized help ensure smooth workflow and positive patient experiences. Regular training on privacy policies and conflict resolution can further support success in this dynamic environment.

What is the difference between Patient Service vs Medical Assistant?

AspectPatient ServiceMedical Assistant
CredentialsTypically no formal certification requiredCertified or registered in many cases
Work EnvironmentFront desk, reception, scheduling in clinics or hospitalsClinical and administrative tasks in medical offices
Employer & IndustryHospitals, clinics, healthcare facilitiesDoctors' offices, clinics, outpatient centers
Primary FocusPatient check-in, scheduling, customer serviceAssisting with exams, taking vital signs, administrative duties

While both roles involve patient interaction, Patient Service focuses on front desk and administrative support, whereas Medical Assistants perform clinical tasks alongside administrative duties. Understanding these differences helps in choosing the right career path in healthcare.

What are the most commonly searched types of Patient Service jobs in Tennessee?

The most popular types of Patient Service jobs in Tennessee are:

Patient Service jobs near you
Infographic showing various Patient Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,368 per year, or $19.4 per hour.

Patient Service Specialist

Phenom People

Clarksville, TN • On-site

$13/hr

Other

Re-posted 19 days ago

Job description

Patient Service Specialist

Are you someone who absolutely loves to be of service to others? Do you enjoy when people depend on you for help? Are you organized and detail-oriented? Do you thrive on building relationships with others? If so, the Patient Service Specialist role could be a great fit for you.

This is not your average front desk, receptionist position - it's so much more! Working as a Patient Service Specialist at Select Medical can be a highly fulfilling job that allows you to not only have a positive impact on the patient's experience, but also your coworkers' experience, and the results we achieve as a company.

At Select Medical, every team member has a critical role to play in the success of our patients and our company. As a Patient Service Specialist, your performance is one of the keys to our ability to consistently provide a great place for patients to receive care and treatment, as well as a great place for employees to work. So while you will be stationed at the front desk, you will be making an impact on every patient's care experience.

Select Medical is the nation's leading physical therapy provider and our teams are dedicated to the communities we serve and to delivering an exceptional patient experience in a welcoming, positive, and helpful environment. This Patient Service Specialist position goes above and beyond the normal duties of a secretary or receptionist. As an employee at Select Medical, you will have the ability to impact people's lives in truly meaningful ways every day. We are looking for someone to join our team who will help us make a positive impact in the local community.

General Requirements: The ideal Select Medical employee is...

  • Adaptable and Flexible: willing to adapt or adjust to accommodate your colleagues and patients
  • Patient-centric mindset: the patient always comes first and you will make the first and last impression on them
  • Exceptional communication skills: communicate proactively and with empathy
  • Detail-oriented: people count on you to ensure all the details are done correctly the first time around
  • Team Player: you will be an integral part of a clinical team

Responsibilities

You're more than just an admin or a secretary! The ideal candidate possesses the ability to consistently perform the following job duties with excellence...

  • Warmly greet every patient with eye contact, a smile, and a positive statement
  • Attentively register new and existing patients as they arrive, offering them information as necessary to ensure they know what to expect during their visit
  • Thoughtfully schedule patient appointments in person or over the phone by showing empathy for their needs and limitations
  • Carefully conduct insurance authorizations and verifications
  • Collect co-pays from patients with attention to detail
  • Offer a fond farewell, providing any pertinent information about their next appointment
  • Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude
  • Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep
  • Live the Select Medical Values in every interaction, every day

Schedule:

  • Clinic Location: Clarksville, TN
  • Type of Employment: Part Time
  • Hours: Flexible
  • Salary: Starting at $13/hour (pending experience)

Qualifications

Minimum Requirements:

  • Insurance Verification
  • 1 Year of Front Desk Experience
  • High School Diploma or GED required

Preferred Qualifications:

  • 1 year of scheduling experience

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
  • Ability to carry office supplies up to 10lbs
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
  • Ability to speak and hear sufficiently to understand and give directions

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.

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