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Patient Service Jobs in Ohio (NOW HIRING)

Cleveland Clinic

Patient Service Specialist

Cleveland, OH · On-site

$15.75 - $21.65/hr

Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This role is a great ...

Concentra

Patient Service Specialist

Holland, OH

$14 - $19.25/hr

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and ...

Posted today

Concentra

Patient Service Specialist

Cincinnati, OH

$15.50 - $21.25/hr

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and ...

Concentra

Patient Service Specialist

Cincinnati, OH · On-site

$15.50 - $21.25/hr

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and ...

New

Concentra

Patient Service Specialist

Holland, OH

$14 - $19.25/hr

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and ...

Posted today

Concentra

Patient Service Specialist

Norwood, OH · On-site

$15 - $20.50/hr

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and ...

New

Cleveland Clinic

Patient Service Specialist

Akron, OH · On-site

$15.75 - $21.65/hr

Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community.This position isabove ...

Concentra

Patient Service Specialist

Cincinnati, OH · On-site

$15.50 - $21.25/hr

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and ...

New

Concentra

Patient Service Specialist

Cincinnati, OH · On-site

$15.50 - $21.25/hr

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and ...

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All JobsPatient Service JobsPatient Service Jobs in Ohio

Patient Service information

See Ohio salary details

$11

$20

$27

How much do patient service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for patient service in Ohio is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.92 per hour, depending on experience, location, and employer.

What is the difference between Patient Service vs Medical Assistant?

AspectPatient ServiceMedical Assistant
CredentialsTypically no formal certification requiredCertified or registered in many cases
Work EnvironmentFront desk, reception, scheduling in clinics or hospitalsClinical and administrative tasks in medical offices
Employer & IndustryHospitals, clinics, healthcare facilitiesDoctors' offices, clinics, outpatient centers
Primary FocusPatient check-in, scheduling, customer serviceAssisting with exams, taking vital signs, administrative duties

While both roles involve patient interaction, Patient Service focuses on front desk and administrative support, whereas Medical Assistants perform clinical tasks alongside administrative duties. Understanding these differences helps in choosing the right career path in healthcare.

What are some common challenges faced in a patient service role, and how can they be managed effectively?

In a Patient Service role, professionals often encounter challenges such as managing high patient volumes, handling sensitive information, and addressing diverse patient needs with empathy. Effective time management, strong communication skills, and a patient-centered approach are key to overcoming these obstacles. Building good relationships with clinical staff and staying organized help ensure smooth workflow and positive patient experiences. Regular training on privacy policies and conflict resolution can further support success in this dynamic environment.

What is a patient service?

Patient Service Representatives are healthcare professionals who serve as a liaison between patients and medical staff. They are responsible for scheduling appointments, checking in patients, verifying insurance information, and answering patient inquiries. Their role is vital in ensuring a smooth and positive experience for patients while maintaining accurate records and upholding confidentiality. Excellent communication and organizational skills are essential for this job.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with practice management software, electronic health records (EHR) systems, and scheduling tools is typically required. Exceptional communication, empathy, and problem-solving abilities help you effectively assist patients and coordinate with healthcare teams. These skills are crucial for ensuring a positive patient experience, efficient office operations, and accurate information management.

What are the most commonly searched types of Patient Service jobs in Ohio?

The most popular types of Patient Service jobs in Ohio are:

What cities in Ohio are hiring for Patient Service jobs?

Cities in Ohio with the most Patient Service job openings:

Patient Service jobs near you
Infographic showing various Patient Service job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,284 per year, or $20.3 per hour.

Patient Service Specialist

Cleveland Clinic

Cleveland, OH • On-site

$15.75 - $21.65/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Cleveland Clinic rating

7.2

Company rating: 7.2 out of 10

Based on 910 frontline employees who took The Breakroom Quiz

350th of 887 rated healthcare providers

Job description

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside a passionate and dedicated team, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. This role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.

A caregiver in this position works Monday-Friday, shifts could vary from 7:00AM - 5:00PM.

A caregiver who excels in this role will:

  • Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
  • Investigate, triage and resolve patient issues using the established HEART model.
  • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information.
  • Recruit, enroll and educate patients on MyChart and Appointment Pass.
  • Facilitate billing functions, accurately meeting compliance and organizational quality and productivity standards.
  • Support and adhere to compliance policies and procedures.

Minimum qualifications for the ideal future caregiver include:

  • High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree
  • Two years of patient registration, appointment scheduling, insurance processing or customer service/concierge experience

Preferred qualifications for the ideal future caregiver include:

  • Knowledge of medical terminology
  • Strong customer service background
  • Ability to type a minimum of 30 words per minute

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

  • Dexterity sufficient to operate a PC and other office equipment
  • Standing, walking or sitting for extended periods
  • Good visual acuity through normal or corrected vision
  • Ability to navigate various locations and function in a fast-paced, hectic environment
  • Ability to lift and transport up to 25 pounds

Personal Protective Equipment:

  • Follow standard precautions using personal protective equipment as required

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

What Cleveland Clinic employees say

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