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Patient Service Associate Jobs in Ohio (NOW HIRING)

Orthopedic One

Patient Service Associate

Gahanna, OH · On-site

$16.50 - $20.75/hr

Monitors billing alerts and contacts Patient Accounts to address accordingly * Co-Pays: * Collects co-payments according to insurance plan information and type of service. * Collates all copays and ...

Cleveland Clinic

Patient Service Specialist

Cleveland, OH · On-site

$15.75 - $21.65/hr

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR ...

Cleveland Clinic

Patient Service Specialist

Westlake, OH · On-site

$15.75 - $21.65/hr

High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR ...

Cleveland Clinic

Patient Service Specialist

Cleveland, OH · On-site

$15.75 - $21.65/hr

Patient Service Specialists deliver what matters most to our patients and their families, ensure ... OR an associate's degree and one year of experience * OR a bachelor's degree Preferred ...

OhioHealth

Patient Dining Associate

Columbus, OH · On-site

$16.25 - $20.50/hr

Acts as the liaison between the patient, Food and Nutrition Services and Nursing Services, to ... OhioHealth does not discriminate against associates or applicants because of race, color, genetic ...

Ohio Health

Patient Dining Associate

Upper Arlington, OH · On-site

$15.50 - $19.50/hr

Acts as the liaison between the patient, Food and Nutrition Services and Nursing Services, to ... OhioHealth does not discriminate against associates or applicants because of race, color, genetic ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Ohio

Patient Service Associate information

See Ohio salary details

$12

$18

$23

How much do patient service associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for patient service associate in Ohio is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.66 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Ohio? The most popular types of Patient Service jobs in Ohio are:
What cities in Ohio are hiring for Patient Service Associate jobs? Cities in Ohio with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,483 per year, or $18 per hour.

Patient Service Associate

Orthopedic One

Gahanna, OH • On-site

$16.50 - $20.75/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Orthopedic One rating

6.8

Company rating: 6.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

  • POSITION SUMMARY
    • Responsible for accurately completing the check-in process for all patients, including collection of co-payments and small balances, in addition to verifying all patient demographic information.
  • RESPONSIBILITIES AND ACCOUNTABILITIES
    • Customer Care:
      • Greets patients upon arrival in a prompt, polite and helpful manner
      • Directs patients within clinic and notifies clinical staff as needed.
      • Answers patient questions and responds professionally to patient concerns, i.e., pleasant tone of voice, smile, uses courteous language, etc. with HIPAA compliance in mind.
      • Performs medical reception duties as needed including receiving patient visitors and responding to medication/ document pick-up per procedure.
      • Assists with transporting patients to main waiting area as indicated.
      • Assists with patient intake paperwork when necessary.
      • Scans, copies, and performs other miscellaneous office duties as needed.
      • Maintains lobby cleanliness throughout the day, as well prepares lobby based on provider pod location for next business day. Depending on location, attends to wheelchair cleanliness and availability as needed.
      • Performs other tasks as assigned by management
    • Check In:
      • Accurately and efficiently checks patients in by collecting patient and insurance information required to update information in EMR including photocopying or scanning insurance cards or capturing patient photo ID.
      • Verifies correct patient identification using two patient identifiers, as well as demographic, pharmacy, email, and PCP/referring physician information.
      • Activates or declines patient portal sign-up per company process.
      • Address EMR patient alerts related to patient intake.
      • Processes patient paperwork and obtains Release of Information Forms where indicated.
      • Updates patient upon arrival when physicians are running behind schedule and helps facilitate rescheduling of appointments if necessary.
      • Collects on past due balances or refers patients to Financial Counselor in accordance with company policy.
      • Prints patient schedules, and may prepare patient record for next business day.
      • Updates the patient status in the EMR system.
    • Insurance:
      • Uses insurance list to confirm Orthopedic One participation with patient insurance
      • Confirms insurance eligibility check completed at time of check in.
      • Monitors billing alerts and contacts Patient Accounts to address accordingly
    • Co-Pays:
      • Collects co-payments according to insurance plan information and type of service.
      • Collates all copays and completes associated documentation
      • Balances at end of work day to include reconciliation of monies taken matches EOD report and credit card settlement.
      • Maintains cash box and alerts supervisor to any discrepancy or need for change
    • Initiative:
      • Seeks out assignments, added duties, or opportunities to learn when assigned work is complete, as patient census or workload permits, or to otherwise fill down time productively.
      • Proposes new ideas, makes suggestions, and seeks opportunities to improve processes or workflow through appropriate channels.
      • Attempts to problem solve when assigned work is disrupted, equipment is down, etc. before involving supervisor.
  • TEAMWORK
    • Teamwork: 
      • Willingly provides coverage, volunteers assistance, and maintains workflows within department as needed without direct instruction/supervision.
      • Works cooperatively and refrains from participating in negative conversations.
      • Shares knowledge and insights with co-workers in a constructive manner.
      • Works to solve problems and address conflicts with appropriate person directly before involving leadership or uninvolved peers.
      • Is considerate of others in the work environment with regard to taking breaks or meal periods, use of computer and phone, noise level in the department, etc.
  • POLICIES AND PROCEDURES
    • Policies and Procedures
      • Knows and complies with policies and procedures as enumerated in the Orthopedic One Employee Handbook and policies and procedures documents.
      • Provides assistance and support to leadership in implementing policies and procedures as necessary.
      • Actively participates in training, and conducting day to day work activity by adhering to all policies and procedures as enumerated in compliance and risk management programs.
  • QUALIFICATIONS
    • Education, Experience, Certification and Licensure Requirements:
      • High School Diploma or equivalent required. Customer service experience required. Prior clerical experience in a medical office setting desired.

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