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Patient Service Associate Jobs in Delaware, OH (NOW HIRING)

Ohio Health

Patient Dining Associate

Upper Arlington, OH

$15.50 - $19.50/hr

Acts as the liaison between the patient, Food and Nutrition Services and Nursing Services, to ... OhioHealth does not discriminate against associates or applicants because of race, color, genetic ...

Ohio Health

Patient Dining Associate

Upper Arlington, OH · On-site

$15.50 - $19.50/hr

Acts as the liaison between the patient, Food and Nutrition Services and Nursing Services, to ... OhioHealth does not discriminate against associates or applicants because of race, color, genetic ...

OhioHealth

Patient Dining Associate

Columbus, OH · On-site

$16.25 - $20.50/hr

Acts as the liaison between the patient, Food and Nutrition Services and Nursing Services, to ... OhioHealth does not discriminate against associates or applicants because of race, color, genetic ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Delaware, OH

Patient Service Associate information

See Delaware, OH salary details

$12

$17

$23

How much do patient service associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for patient service associate in Delaware, OH is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $19.62 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Delaware, OH are hiring for Patient Service Associate jobs? Cities near Delaware, OH with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Delaware, OH as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,423 per year, or $18 per hour.

Patient Services Associate- Ophthalmology

Ohio State University Physicians

New Albany, OH • On-site

$16.93 - $25.39/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Overview

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion?

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that's why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Responsibilities

Purpose: The PSAs will coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. In addition to the above, the Lead positions will also assist management in leading the day-to-day operations. 

  • Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system. 

  • Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices. 

  • Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities. 

  • Monitors length of patient's wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic. 

  • Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable. 

  • Requests and handles referrals and medical records from referring offices for new patient appointments. 

  • Schedules appointments when directed. 

  • Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits. 

  • Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient's healthcare insurance or managed care providers as assigned. 

  • Ability to perform functions using job-related software and systems. 

  • Travel may be required to accommodate staffing levels at other clinical facilities. 

  • Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients. 

  • Other duties or special projects as assigned. 

Qualifications
  • High School diploma or equivalent
  • One year of customer service experience
  • Skill in problem solving, and ability to manage multiple priorities
  • Ability to convey information both in writing and verbally.
  • Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service. 
Pay RangeUSD $16.93 - USD $25.39 /Hr.Employment Type: FULL_TIME

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