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Patient Service Representative Jobs in Reston, VA

PatientFirst

Patient Service Representative

Sterling, VA · On-site

$20 - $23/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

PatientFirst

Patient Service Representative

Manassas, VA · On-site

$20 - $23/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

PatientFirst

Patient Service Representative

Chantilly, VA · On-site

$20 - $23/hr

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness. * Verifying all patient demographic, health, pharmacy, and insurance ...

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Patient Service Representative information

See Reston, VA salary details

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How much do patient service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service representative in Reston, VA is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.26 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What job categories do people searching Patient Service Representative jobs in Reston, VA look for?

The top searched job categories for Patient Service Representative jobs in Reston, VA are:

What cities near Reston, VA are hiring for Patient Service Representative jobs?

Cities near Reston, VA with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,731 per year, or $20.5 per hour.

Patient Service Representative

Prism Vision Group

Bethesda, MD

$18 - $31.89/hr

Full-time

Posted 18 days ago

Key responsibilities

  • Schedule and complete patient registration and appointment processes accurately while adhering to policies.

  • Verify insurance information, benefits, and referrals, and validate patient identity and coverage prior to services.

  • Provide patients with information about appointments, policies, and payment options, and assist with financial counseling and payment collection.

PRISM Vision Group rating

7.2

Company rating: 7.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

This onsite, non-exempt role is located at Mitchell & Morin Eye Institute, Bethesda, MD office, which is part of Prism Vision Group.  There will be occasional travel to other locations based upon business needs.

Compensation Range: $18-$31.89/hr (Dependent on Experience)

The Patient Service Representative (PSR) is responsible for providing the full scope of a) inbound and outbound access patient interactions and functions whether by telephone, internet or in-person, b) patient scheduling and logistics, c) executing daily workflows including cancellation, missed visit and tickler-recall deployment and d) executing revenue cycle claim scrubbing and missing slip completion.

ROLE AND RESPONSIBILITIES:


• Schedule and accurately complete full registration for patients requesting appointments while adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately and with attention to detail to ensure the highest quality standards.

• Initiate pre-registration process and ensure all demographic insurance information is accurate, complete and up to date on patient’s chart.• Verification of insurance information, verification of benefits and insurance referral information.
• Obtain legal photo identification and (if applicable) insurance card(s) and validate patient identity and coverage prior to services being rendered to ensure patient safety and financial reimbursement.
• Adhere to HIPAA standards related to patient privacy and confidentiality.
• Assure ease of patient flow through the clinical care process.
• Provide patients with all required information regarding appointments and payment policies (e.g. medical records, parking, cash policies, anticipated charges, cancellation policy).
• Provide upfront financial counseling services at time of check-in including identifying alternate funding resources and establishing payment plans.
• Advise patients of financial obligations and collect funds according to established guidelines.
• Act as a liaison/advocate for patients, physicians, and staff in facilitating ease of care. Identify and resolve trouble spots and problem patterns in the provision of care.
• Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements.
• Train other patient services representatives and provide excellent customer service skills.
• Comply with company policies and standards.

POSITION QUALIFICATIONS:

  • Education: High School Graduate or General Education Degree (GED)
  • Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent verbal and written communications skills in English. Bi-Lingual a plus.

• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.

• Mathematical and cash management skills.

• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.

• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.

• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.

• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.

• Proficient with Microsoft Office Suite

WORK ENVIRONMENT:

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

Qualifications:

POSITION QUALIFICATIONS:

  • Education: High School Graduate or General Education Degree (GED)
  • Experience: 2+ Years experience in a patient facing healthcare function or other customer service function preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent verbal and written communications skills in English. Bi-Lingual a plus.

• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.

• Mathematical and cash management skills.

• Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.

• Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment.

• Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations.

• Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems.

• Proficient with Microsoft Office Suite

WORK ENVIRONMENT:

An office environment with a controlled atmosphere. Possible exposure to staff or patients with communicable diseases and blood borne pathogens.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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