ZipRecruiter

Log In

1

Patient Access Service Representative Jobs in Reston, VA

Sentara

Patient Access Rep I

Woodbridge, VA

$17.25 - $22.25/hr

Sentara Northern Virginia Medical Center is hiring a Patient Access Representative - Full Time ... Customer Service OR Data Entry - 2 years (Required) * Demonstrated proficiency in computer ...

Sentara

Patient Access Rep I

Woodbridge, VA · On-site

$10K/mo

Sentara Northern Virginia Medical Center is hiring a Patient Access Representative - Full Time ... Customer Service OR Data Entry - 2 years (Required) * Demonstrated proficiency in computer ...

Sentara

Supervisor, Patient Access

Woodbridge, VA

CRCR (Certified Revenue Cycle Representative) * CHAM (Certified Healthcare Access Manager) * CPC ... Certified Medical Services Management (CPMSM) * Registered Health Information Technician (RHIT)

Sentara

Supervisor, Patient Access

Woodbridge, VA

$10K/mo

CRCR (Certified Revenue Cycle Representative) * CHAM (Certified Healthcare Access Manager) * CPC ... Certified Medical Services Management (CPMSM) * Registered Health Information Technician (RHIT)

GW MFA

Sr Director, Patient Access

Washington, DC

$149K - $180K/yr

This leader fosters and promotes a culture of excellence in customer service to internal and ... Minimum Qualifications The requirements listed below are representative of the knowledge, skill ...

next page

Showing results 1-20

All JobsPatient Access Service Representative JobsPatient Access Service Representative Jobs in Reston, VA

Patient Access Service Representative information

See Reston, VA salary details

$12

$19

$25

How much do patient access service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for patient access service representative in Reston, VA is $19.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $22.02 per hour, depending on experience, location, and employer.

What are some common challenges faced by Patient Access Service Representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What does a patient access representative do?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance information, collecting co-pays, and ensuring accurate patient registration. They serve as the first point of contact for patients and often use electronic health record (EHR) systems to manage patient data. Strong communication skills and attention to detail are essential for this role.

How much does a patient access representative make?

In Pennsylvania, a patient access service representative typically earns an average salary of around $35,000 to $45,000 per year. Salaries can vary based on experience, location within the state, and the healthcare facility's size and type. The role often requires strong communication skills and familiarity with electronic health record systems.

What is a Patient Access Service Representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What jobs pay 4000 a week without a degree?

Patient Access Service Representatives typically do not earn $4,000 a week; however, some high-paying roles in sales, real estate, or skilled trades can reach that level without a degree. These jobs often require experience, strong communication skills, or certifications and may involve commission or performance-based pay structures.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How to become a patient access representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Relevant experience in healthcare or administrative roles can be beneficial, and some employers may require certification in medical office administration or patient access procedures. On-the-job training is common, and familiarity with electronic health records (EHR) systems is often preferred.

What are the key skills and qualifications needed to thrive as a Patient Access Service Representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.
What are popular job titles related to Patient Access Service Representative jobs in Reston, VA? For Patient Access Service Representative jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Patient Access Service Representative jobs in Reston, VA look for? The top searched job categories for Patient Access Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Patient Access Service Representative jobs? Cities near Reston, VA with the most Patient Access Service Representative job openings:
Patient Access Service Representative jobs near you
Patient Access Representative I

Patient Access Representative I

La Clinica Del Pueblo Inc

Washington, DC • On-site

$18 - $22/hr

Full-time

Posted 11 days ago

Job description

La Clínica del Pueblo

Job Description


Job Title: Patient Access Representative I (PAR I)

Department: Patient Services – Clinical Operations

Supervisor: Health Center Manager

Location: Washington, D.C.

Classification: Non-Exempt/Hourly

Synopsis: At La Clinica del Pueblo, the Patient Access Representative I (PAR I) plays a fundamental role daily by supporting a range of tasks to ensure smooth operations. Patient Access Representative I serves primarily as the entry point for answering incoming phone calls received through our Contact Center and scheduling appointments for our clinical and mental health services. Patient Access Representatives I must display excellent customer service, communication, interpersonal, and organizational skills, and the ability to handle a high volume of calls in a fast-paced environment. This role facilitates accessing care via telephone, messages through the patient portal, and distribution of telephone encounters.

Qualifications

Required Education and Experience

  • High school diploma or GED required; Associate degree preferred.
  • One (1) year of exceptional internal and external customer service and ability to work with diverse, underserved populations and the LGBTQ+ community.
  • One (1) year of experience with insurance verification and benefits eligibility. In place of one (1) year of experience, a combination of understanding and articulating insurance benefits and willingness to learn.
  • Ability to follow La Clinica’s Standard Operating Procedures (SOPs) and adhere to Scheduling Guidelines.

Preferred Education and Experience

  • One to three (1-3) years of experience in a healthcare or call center preferred.
  • Multi-line phone system; Dialpad a plus. Excellent verbal and written communication, professional telephone manner, interviewing, and interpersonal skills to interact with patients, families, members of the health care team, and external agencies.
  • Analytical and critical thinking skills to resolve conflicts and problem-solving to meet the patient’s needs. Data entry skills with the ability to check the accuracy of detailed work.
  • Maintain high productivity and work well in a team environment.
  • Bilingual in English and Spanish with effective verbal and written communication skills.

Required Skills/Abilities/Certifications/Licenses

  • Compassion to assist patients and caregivers in challenging situations.
  • Strong organizational skills to keep patient information confidential and organized.
  • Problem-solving skills for scheduling conflicts, missing documentation, and other challenges.
  • BLS or CPR certification or willingness to obtain within 90 days of employment.

Preferred Skills/Abilities/Certifications/Licenses

  • Knowledge of medical terminology and practices.
  • Ability to maintain patient confidentiality and adhere to HIPAA regulations and PHI.
  • Ability to function in high-volume, multiple-task environments in a closely shared workspace.

Primary Essential Duties and Responsibilities

  • Ensures that all documentation provided to the patient is correctly filled out and signed by the responsible party according to the workflow. Answer any questions as needed.
  • Attends required all-staff meetings and LCDP activities training to increase/maintain skills and complete competency checklists within 90 days of employment and annually. Participates in disaster programs and monthly drills as appropriate.
  • Maintains current professional skills and continues professional growth to enhance the performance and image of the organization.
  • Actively participates in the Patient-Centered Medical Home (PCMH) change process to support the organization’s transformation.
  • Participating in ongoing training to stay updated on medical procedures, policies, and regulations.
  • Completes assigned tasks and responsibilities within established guidelines and scope of practice.
  • Collaborating and communicating with clinical staff to ensure smooth patient flow and efficient service delivery.
  • Ability to communicate affirmingly, respectfully, and efficiently with staff and patients.
  • Adheres to La Clinica del Pueblo’s Code of Ethical Standards, ensuring excellent internal and external customer service and patient experience throughout all interactions.
  • Enforce LCDP’s policies and procedures to patients; seek management support as required.
  • Performs other tasks as needed under the direction of the Health Center Assistant Manager.

Front Office Customer Service

  • Checks patients in for their appointments.
  • Assisting patients with pre-registration and insurance verification.
  • Informs, collects, and processes patient payments, including SFS, account balances, copays, diabetes supplies, prenatal vitamins, and patient donations. Refer patients to the billing department for payment plans or insurance-related inquiries. Reconciles daily cash reports.
  • Provide educational materials related to their visit.
  • Enrolls and directs patients to the patient portal; reminds established patients that they can access their medical information and request appointments and medication refills.
  • Complete administrative tasks, including reviewing and managing tasks assigned to the Patient Access Representative team.
  • Schedule the patient’s follow-up and any upcoming pre-visit laboratory orders - schedule the patient’s next appointment(s) and necessary laboratory tests before the next visit according to the protocol of each condition or as directed by the provider.
  • Ensure patients have necessary referrals, appointment summaries, prescriptions, scheduled follow-up appointments, recall system entry, and any required documentation before departure.

Contact Center

  • Handle multi-line telephone systems courteously, directing calls to the relevant team and documenting patient interactions in telephone encounters (TE) in electronic health records (EHR).
  • Promptly respond to incoming calls, Healow messages (Patient Portal), voicemails, pharmacies, and outside agencies seeking assistance, ensuring exceptional service delivery.
  • Contact unconfirmed patients on the schedule for whom eCW has not reached out for confirmation.
  • Assisting patients with pre-registration and insurance verification.
  • Schedules ASL and language interpreters when appointments are scheduled.
  • Manage appointment status calls, including rescheduling and cancellations of medical appointments.
  • Enrolls and directs patients to the patient portal; reminds established patients that they can access their medical information and request appointments and medication refills.
  • Coordinate pending provider recalls and arrange appointments accordingly.
  • Completes pre-registration for patients, schedules appointments with Patient Access Representative II, and advises patients on necessary documentation to complete the registration process, including insurance enrollment or renewal requirements.
  • Adhere to La Clinica’s Scheduling Guidelines when booking the Clinical Services and Mental Health team templates. Communicate all unforeseen challenges to the Health Center Manager.

Physical Requirements

  • Prolonged periods of sitting at a desk working on a computer and handling a high volume of incoming and outgoing calls.
  • Must be able to lift at least 15 pounds at times.

Supervisory Responsibilities: None