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Patient Service Representative Jobs in Reston, VA

ZOLL LifeVest

Patient Service Representative

Washington, DC · On-site

$19.75 - $25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Washington, DC · On-site

$19.75 - $25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Washington, DC · On-site

$19.75 - $25.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Reston, VA

Patient Service Representative information

See Reston, VA salary details

$13

$20

$27

How much do patient service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for patient service representative in Reston, VA is $20.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $22.26 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What job categories do people searching Patient Service Representative jobs in Reston, VA look for? The top searched job categories for Patient Service Representative jobs in Reston, VA are:
What cities near Reston, VA are hiring for Patient Service Representative jobs? Cities near Reston, VA with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Reston, VA as of July 2026, with employment types broken down into 2% As Needed, 74% Full Time, 17% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,731 per year, or $20.5 per hour.

Patient Service Representative

Comprehensive Breast Care Center Inc. dba Solis

Sterling, VA • On-site

$17.75 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Patient Service Representative

Looking to elevate your career? Join us!

Work Location:21351 Ridgetop Circle, Sterling, VA 20166

Work Hours:Full-Time, 40 hours weekly, Monday-Friday, 7:30am-4:30pm

The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.

Department Highlights:

  • Patient-Focused Team
  • Cohesive and Friendly Environment
  • Supportive and Encouraging Atmosphere


Here is what you will need:

  • High School diploma;
  • Two years of healthcare registration or customer service experience preferred
  • Basic knowledge of cash handling;
  • Basic knowledge of medical terminology, preferred;
  • Ability to read, write, and comprehend simple instructions and short correspondence;
  • Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
  • Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
  • Experience using Microsoft Office Suite: knowledge of RIS software preferred

A Day in the Life of a Patient Service Representative:

  • Provide services and support for the following areas:
    • Understands, promotes and demonstrates the Solis Way
    • Greet patients in a professional and friendly manner;
    • Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information;
    • Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
    • Process necessary paperwork by scanning documents that need to be linked to the patient's medical record and maintaining confidentiality;
    • Responsible for collecting patient payments which can include explaining benefits given from
    • insurance verification when necessary;
    • Prepare paperwork for future appointments incorporating additional paperwork needed for
    • specific exams or payors as necessary;
    • Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding
    • requests;
    • Schedule and reschedule patients as necessary;
    • Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
    • Participate in front office training to stay abreast of front office policy and procedures

Why Washington Radiology?

  • A Great Place to Work for the fourth year in a row!
  • Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.
At Washington Radiology, we save lives. We are empowered, appreciated, and part of something bigger. Together, we deliver compassionate, exceptional care. Every patient. Every time.
Our service based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care.

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