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Patient Service Representative Jobs in Merced, CA

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Patient Service Representative information

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$13

$20

$28

How much do patient service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient service representative in Merced, CA is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $22.60 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Merced, CA?

For Patient Service Representative jobs in Merced, CA, the most frequently searched job titles are:

What cities near Merced, CA are hiring for Patient Service Representative jobs?

Cities near Merced, CA with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Merced, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $43,374 per year, or $20.9 per hour.

Customer Service/Front Desk at Bellevue Bowl

Pizza Factory Inc

Atwater, CA • On-site

$16 - $22/hr

Other

Posted 3 days ago

New

Job description

Customer Service Representative - Family Fun Bowling Center
Location: Atwater,CA
Employment Type: Part-Time
Minimum Age: 21 years or older
About the Position
We are looking for a friendly, dependable, and energetic Customer Service Representative to join our team at a family-friendly bowling and entertainment center.
This position is perfect for someone who enjoys working with people, creating a fun atmosphere, and making sure every guest has a great experience. Our center offers bowling, arcade games, birthday parties, food, and entertainment for families, groups, and adults.
Responsibilities
  • Welcome guests with a friendly and positive attitude
  • Assist customers with bowling reservations, lane assignments, and check-ins
  • Answer questions about bowling, games, parties, food, and center activities
  • Handle customer concerns and resolve issues professionally
  • Operate the point-of-sale system and process payments accurately
  • Assist with birthday parties, group events, and special activities
  • Help maintain a clean, safe, and welcoming environment
  • Work closely with other team members to provide excellent guest service
  • Follow all company safety and customer-service policies
  • Assist with other duties around the center as needed
Qualifications
  • Must be 21 years of age or older
  • Excellent customer service and communication skills
  • Friendly, outgoing, and professional personality
  • Reliable and dependable
  • Comfortable working in a busy, fast-paced environment
  • Able to work evenings, weekends, and holidays as needed
  • Previous customer service, hospitality, restaurant, bowling, or entertainment experience is a plus, but not required
  • Must be able to stand and walk for extended periods
What We Offer
  • Competitive hourly pay
  • Flexible scheduling
  • Fun, family-oriented work environment
  • Opportunities for additional hours
  • Employee discounts and entertainment perks
  • Training provided
  • Opportunities for advancement
How to Apply
If you are 21 or older, enjoy working with people, and want to be part of a fun and energetic team, we would love to hear from you!
About
We own several different Restaurants and Family Entertainment Centers in California

Apply