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Patient Service Representative Jobs in Fort Mill, SC

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Patient Service Representative information

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$23

How much do patient service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient service representative in Fort Mill, SC is $17.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.80 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are the most commonly searched types of Patient Service Representative jobs in Fort Mill, SC?

The most popular types of Patient Service Representative jobs in Fort Mill, SC are:

What job categories do people searching Patient Service Representative jobs in Fort Mill, SC look for?

The top searched job categories for Patient Service Representative jobs in Fort Mill, SC are:

What cities near Fort Mill, SC are hiring for Patient Service Representative jobs?

Cities near Fort Mill, SC with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Fort Mill, SC as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,093 per year, or $17.4 per hour.

Patient Service Representative

Charlotte, NC • On-site

David E Thome DDS PLLC
See more jobs at David E Thome DDS PLLCexternal

$15.75 - $20/hr

Full-time

Posted 2 days ago

New

Job description

Patient Services Representative _ PSR JD.pdf

Bilingual Spanish Strongly preferred 

Job Summary:

The Patient Services Representatives (PSR’s) provides vital office support that maximizes the flow of the front desk operations. Ownership of this position delivers the high standard of customer service necessary to maintain the overall Patient Experience while adhering to our Mission and Core Values 

Essential Functions, Duties, and Responsibilities 

 Collaborate with Patient Services Supervisor (PSS) in all aspects of training, staffing and functionality while providing substantial and valuable feedback. 

 Satisfy all mandatory training requirements as assigned and provided by the Patient Services Supervisor (PSS) via various training tools. 

 Sustain the execution and flow of the patient schedule to provide the best Patient Experience while fostering a team environment. 

 Substitutes the management of front operations in the absence of Patient Services Supervisor PSS. 

 Performs a variety of detail-oriented administrative tasks that anticipate the needs of the team and patients alike. 

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not 

intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. 

Education and Experience Requirements 

 Must have at least 3 years of experience in dental front desk operations 

 At least 1 year of pediatric dental experience preferred 

 Currently certified in OSHA, HIPAA and CPR 

Knowledge, Skills, and Abilities 

 Ability to teach and direct others with positivity and encouragement 

• Strong analytical, critical thinking, and problem-solving skills 

• Ability to quickly learn and adapt to new technologies, processes, and ideas 

• Excellent interpersonal, organizational, verbal and written communication skill


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