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Patient Service Representative Jobs in Clover, SC

CaroMont Health

Patient Service Specialist

Gastonia, NC · On-site

$14.75 - $20.25/hr

... representatives from the area hospitals and insurance providers. Must be able to handle a fast ... Requires understanding of and the ability to maintain strict patient confidentiality. EOE AA M/F ...

Community Veterinary Partners

CSR

Charlotte, NC · On-site

$16 - $21/hr

A great CSR is a "people person" who enjoys working with a diverse clientele and is caring ... Providing patient and client comfort by keeping the reception area clean and presentable is part of ...

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Patient Service Representative information

See Clover, SC salary details

$11

$16

$22

How much do patient service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for patient service representative in Clover, SC is $16.94, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.37 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What cities near Clover, SC are hiring for Patient Service Representative jobs?

Cities near Clover, SC with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Clover, SC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,236 per year, or $16.9 per hour.

Patient Service Specialist

CaroMont Health

Gastonia, NC • On-site

$14.75 - $20.25/hr

Full-time

Re-posted 28 days ago

CaroMont Health rating

6.4

Company rating: 6.4 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

641st of 887 rated healthcare providers

Job description

Job Summary:  Provides front office support duties including, but not limited to:  greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models mission and values of CaroMont Health.

Qualifications:  High School diploma or equivalent with at least 6 months customer service experience required. Medical Office experience preferred.  Must demonstrate abilities and skills to provide excellent customer service.  Must possess excellent communication skills as well as knowledge of medical practice operations.   Requires interpersonal skills necessary to function as liaison between physicians, office staff, patients and their family members.   Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident professional manner. Must be a self-motivator, possessing a high level of judgment skills an initiative, along with ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately demonstrating effective problem-solving and critical-thinking techniques to areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality.

EOE AA M/F/Vet/Disability

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