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Patient Service Associate Jobs in Rochester, NY (NOW HIRING)

University of Rochester

Patient Menu Asst II

Rochester, NY · On-site

$19.50 - $26.33/hr

Trains new employees on job responsibilities, department policies and customer/patient service and ... Associate's Degree in a healthcare field required. 6+ months of experience in the Patient Menu ...

AMR

Supply Service Technician

Rochester, NY · On-site

$18.10/hr

More Information about this Job Supply and Service Associate Rochester, NY FULL-TIME Opportunity ... patient relocation services. View the stories on how our employees provide care to the world at www.

AMR

Supply Service Technician

Rochester, NY · On-site

$18.10/hr

We're hiring a Supply and Service Associate responsible for ensuring our ambulances are effectively ... patient relocation services. View the stories on how our employees provide care to the world at www.

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Patient Service Associate information

See Rochester, NY salary details

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$18

$24

How much do patient service associate jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for patient service associate in Rochester, NY is $18.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.38 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Rochester, NY? The most popular types of Patient Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Patient Service Associate jobs? Cities near Rochester, NY with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,902 per year, or $18.7 per hour.

Patient Registration Associate

Highland Hospital

Rochester, NY • On-site

$18.50 - $24.98/hr

Full-time

Re-posted 3 days ago

Highland Hospital (New York) rating

7.7

Company rating: 7.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

219th of 1,054 rated hospitals

Job description


Full time (1.0 FTE) M-F with occasional eve and Sat. Primary assignment to a specific suite or in a float capacity which may change to meet the needs of the department. Provides office support including greeting patients and visitors, verifying patient demographics and insurance eligibility and coverage, utilizing numerous software applications, scheduling appointments and referrals, handling point of service collection, coding and batching of encounter forms, and providing support to the suite and department. Interacts with patients, fellow co-workers and providers in a positive and professional manner. Ensures all patient and departmental needs are met.
Essential Job
Functions:
Performs under limited supervision, following the standard procedures, maintains confidentiality according to HIPAA & Strong Health Guidelines. Adheres to Highland Promise Standards of presenting yourself in a positive, professional manner, being respectful of each other and our patients, providing a safe and clean environment, providing excellent care and working as a team.
Salary Range:
$18.50 - $24.98 hourly
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Job Requirements
Qualifications:
  1. Education: High School diploma or GED (Associate's Degree preferred); or equivalent experience.
  2. Experience: 1 year of experience as a Medical Secretary in an outpatient medical practice setting preferred; or a Medical Secretarial Certification or Degree preferred.
  3. License/Certification Required: None
  4. Skills: Computer experience, medical billing and terminology required.

Population Served: Culturally diverse, neonates through geriatrics.

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