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Patient Service Associate Jobs in Martin, TN (NOW HIRING)

West Tennessee Healthcare

PTA-Home Health

Paris, TN · On-site

$22.25 - $29.50/hr

Associate degree from accredited Physical Therapist Assistant program. License to practice as a ... the patient's therapist of record, the assistant provides competent and age-specific services ...

AEG Vision

Licensed Optician

Paris, TN

Their technical and customer service skills ensure patient satisfaction and repeat business ... Collaborates with technicians, front desk associates, Managers, and Optometrist * Sells ...

AEG Vision

Licensed Optician

Paris, TN · On-site

Their technical and customer service skills ensure patient satisfaction and repeat business ... Collaborates with technicians, front desk associates, Managers, and Optometrist * Sells ...

AEG Vision

Licensed Optician

Paris, TN · On-site

Their technical and customer service skills ensure patient satisfaction and repeat business ... Collaborates with technicians, front desk associates, Managers, and Optometrist * Sells ...

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Patient Service Associate information

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$11

$16

$21

How much do patient service associate jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for patient service associate in Martin, TN is $16.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.60 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What are the duties of a patient service associate?

A patient service associate is responsible for greeting patients, scheduling appointments, verifying insurance information, updating medical records, and assisting with patient check-in and check-out. They often use electronic health record (EHR) systems and must maintain confidentiality and accuracy in their work. Strong communication and organizational skills are essential for this role.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What cities near Martin, TN are hiring for Patient Service Associate jobs? Cities near Martin, TN with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Martin, TN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,568 per year, or $16.1 per hour.

Customer Service Coordinator II

Baptist Memorial Health Care Corporation

Union City, TN • On-site

$14.50 - $18.75/hr

Other

This job post has expired today. Applications are no longer accepted.

Baptist Memorial Health Care rating

7.2

Company rating: 7.2 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

345th of 887 rated healthcare providers

Job description

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

  • Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
  • Performs daily and monthly close out procedures for internal controls and cash balancing.
  • Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
  • Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
  • Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
  • Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
  • Seeks help from appropriate sources when needed.
  • Complies with all organizational policies regarding ethical business practices.
  • As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
  • Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
  • Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
  • Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
  • Completes assigned goals.

Specifications

Experience

Minimum Required

  • One (1) year of experience in a physician practice or clinic.

Preferred/Desired

Education

Minimum Required

Preferred/Desired

  • Collegiate or medical trade completion. Associates Degree

Training

Minimum Required

  • Current knowledge of medical terminology.

Preferred/Desired

Special Skills

Minimum Required

  • Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.

Preferred/Desired

Licensure

Minimum Required

Preferred/Desired

What Baptist Memorial Health Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Baptist Memorial logo

About Baptist Memorial

Sourced by ZipRecruiter

Baptist Memorial, based in Memphis, TN, US, is a leading health care organization renowned in the healthcare industry. The company's official website is baptistonline.org which provides a comprehensive view of their services and operations. Baptist Memorial operates a myriad of hospitals, health clinics, and medical facilities providing expert and compassionate care. Founded in 1912, it has a rich legacy of over a hundred years of dedication to its community, offering services which include acute care, diagnostic services, and a broad range of speciality health services fulfilling various patient needs.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Memphis, TN, US

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