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Patient Service Associate Jobs in Hixson, TN (NOW HIRING)

About the job Join a role that blends operational leadership with service excellence in a health ... Associate degree * Management Experience: 0 - 2 years * Related Experience: 0 - 2 years What we ...

About the job Join a role that blends operational leadership with service excellence in a health ... Associate degree * Management Experience: 0 - 2 years * Related Experience: 0 - 2 years What we ...

About the job Join a role that blends operational leadership with service excellence in a health ... Associate degree * Management Experience: 0 - 2 years * Related Experience: 0 - 2 years What we ...

About the job Join a role that blends operational leadership with service excellence in a health ... Associate degree * Management Experience: 0 - 2 years * Related Experience: 0 - 2 years What we ...

... efficient checkout service. * In accordance with state and federal regulations, assists the ... Responsible for using pharmacy systems to obtain patient and drug information and process ...

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Patient Service Associate information

See Hixson, TN salary details

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How much do patient service associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for patient service associate in Hixson, TN is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.02 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Hixson, TN are hiring for Patient Service Associate jobs?

Cities near Hixson, TN with the most Patient Service Associate job openings:

Patient Services Coordinator Chattanooga

SynergenX

Chattanooga, TN • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago


Job description

SynergenX-Low T Center-HerKare, are leading providers of hormone replacement and targeted wellness services, are seeking qualified Patient Services Coordinator to join our team! This is a great opportunity to jump start your career in the medical field. Our Patient Services Coordinator will work in conjunction with leaders in hormone replacement therapy and weight management. Would you like to be part of a great company with a bright future?
We offer two weeks paid training and great benefits!
The Patient Services Coordinator is a vital member of the healthcare team, serving as the first point of contact for patients and visitors. This dynamic and energetic professional ensures a welcoming, efficient, and seamless patient experience from check-in to check-out. The Patient Services Coordinator is responsible for front desk operations, appointment coordination, payment collection, and providing comprehensive administrative support to the clinic staff.
In addition to managing daily front office functions, the Patient Services Coordinator oversees account activities related to our patients and clients, playing a key role in customer retention. Acting as the face and voice of the organization, the Patient Services Coordinator consistently delivers exceptional service, fostering positive relationships and patient satisfaction. Success in this role requires excellent communication skills, attention to detail, strong organizational abilities, and a solid understanding of medical terminology and clinic procedures.
Responsibilities:

  • Greet patients warmly, check them in, and room them for their appointments
  • Review, explain and resolve patient billing and insurance questions
  • Serve as a subject matter expert in explaining insurance coverage, explanation of benefits and out of pocket costs to patients in a clear confident and compassionate manner
  • Enter and update patient information and insurance details accurately
  • Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed
  • Collect and process payments accurately when necessary
  • Perform bi-monthly inventory based on center needs
  • Attend monthly, quarterly or annual meetings as necessary
  • Monitor and respond to center emails, text messages and faxes throughout the day, ensuring timely communication and follow up
  • Ensure compliance with HIPPA and clinic policies
  • Complete cash deposits at the bank twice weekly and maintain accurate records daily on the End Of Day spreadsheet
  • Support clinic staff with administrative and clerical tasks as needed
  • Maintain a clean, organized, patient friendly front desk and waiting area
  • Keep snacks and supplements organized and stocked.
Requirements/Certifications:
  • High school diploma or equivalent (required); associate degree preferred
  • Previous experience in a healthcare of front office setting preferred
  • Strong customer service and communication skills
  • Ability to handle sensitive patient information with confidentiality and professionalism
  • Proficiency in basic computer programs and electronic communication (email, fax, etc.)
  • Highly organized and detail-oriented, with the ability to multitask and prioritize
  • Pass a criminal background check.
  • Clinic Hours M 8-5, T 8-7, W 8-1, Th 7-5, F 8-5, Sat 8-12 (required to work 2 to 3 Saturdays a month)
Benefits
  • Health, dental and vision insurance
  • Disability insurance
  • 401k with 5% matching
  • Scrubs provided
  • PTO
  • Tuition reimbursement
  • Employee discount with a plus 1

Compensation: Dependent on experience