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Patient Service Associate Jobs in Kankakee, IL (NOW HIRING)

King's Daughters

Patient Representative Associate

Campus, IL · On-site

$17 - $21.75/hr

Researches and documents service obstacles, proactively developing solutions to enhance patient experience. Supports team members and leaders in demonstrating behaviors that drive optimal business ...

Walgreens

Pharmacy Customer Service Associate

Morris, IL · On-site

$16 - $18/hr

... efficient checkout service. * In accordance with state and federal regulations, assists the ... Responsible for using pharmacy systems to obtain patient and drug information and process ...

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Patient Service Associate information

See Kankakee, IL salary details

$12

$18

$23

How much do patient service associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient service associate in Kankakee, IL is $18.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.86 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Kankakee, IL are hiring for Patient Service Associate jobs?

Cities near Kankakee, IL with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Kankakee, IL as of August 2026, with employment types broken down into 10% As Needed, 80% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,904 per year, or $18.2 per hour.

PATIENT SERVICES MANAGER ( RIVERSIDE HOSPITAL) KANKAKEE IL

Kankakee, IL • On-site

Compass Group
Catering • 10K+ employees

6.4

Company rating: 6.4 out of 10

Based on 1,093 frontline employees who took The Breakroom Quiz

347th of 496 rated business services

Free food

People enjoy working here

Recommended by students

Learn more about Compass Groupexternal

Other

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

Job description

Patient Services Manager (Riverside Hospital) Kankakee Il

We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in Kankakee, IL.

Key Responsibilities:

  • Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
  • Hires, directs, coaches, trains, and develops patient service team members
  • Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
  • Ensures patient services staff assists in achieving stated patient satisfaction goals
  • Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
  • Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs

Qualifications:

  • Associate degree with one (1) year work experience in food services or related field, or bachelor's degree in food service technology/management or related field
  • Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
  • Minimum of one (1) year experience in food service management preferred in an acute care setting
  • ServSafe® certified, desirable
  • Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems

Morrison Healthcare is a member of Compass Group USA. Associates at Morrison Healthcare are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, flexible time off, paid parental leave, holiday time off, personal leave, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, and flexible spending accounts (FSAs).

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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