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Patient Service Associate Jobs in Crystal Lake, IL

Northshore

Patient Service Rep- OBGYN

Addison, IL · On-site

$18.38 - $26.65/hr

Associates Degree Business Administration/Management Preferred * 2 Years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting

Northshore

Patient Service Rep - Primary Care

Addison, IL · On-site

$18.38 - $26.65/hr

Associates Degree Business Administration/Management Preferred * 2 Years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting

Ascension

Patient Access Primary Care

Barrington, IL · On-site

$19.22 - $26.01/hr

Strong communication and patient service experience. Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience ...

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All JobsPatient Service Associate JobsPatient Service Associate Jobs in Crystal Lake, IL

Patient Service Associate information

See Crystal Lake, IL salary details

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$18

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How much do patient service associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for patient service associate in Crystal Lake, IL is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.05 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Crystal Lake, IL?

The most popular types of Patient Service jobs in Crystal Lake, IL are:

What cities near Crystal Lake, IL are hiring for Patient Service Associate jobs?

Cities near Crystal Lake, IL with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Crystal Lake, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,236 per year, or $18.4 per hour.

Patient Service Rep - Primary Care

Addison, IL • On-site

Endeavor Health Services
Offices of Mental Health Practitioners • 51 - 200 employees
Learn more about Endeavor Health Servicesexternal

$18.38 - $26.65/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Patient Service Rep

Hourly Pay Range: $18.38 - $26.65 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

  • Location: 303 W Lake St, Addison
  • Full Time 40 hours
  • Hours: Monday-Friday, Hours vary 8am - 5pm, and Saturday and Sunday coverage 1x per month
  • Required Travel: Occasionally
  • This role includes some travel to other locations and requires flexible hours to meet operational needs

What You Will Do:

  • Under general supervision and according to established policies and procedures, responsible for providing in-patient, out-patient, emergency room, immediate care and same day surgery patients with timely and accurate pre-registrations, registrations, order management, charge capture, cash collection functions and medical information systems.
  • Collects, analyzes and records demographic, insurance/financial and clinical data from multiple sources and obtains other information and signatures necessary for the above processes. Screens for third-party eligibility and enters medical necessity coding to ensure accurate payment is secured.
  • Interacts in a customer-focused manner to ensure the needs of patients and their families are met and that they understand the hospital's revenue cycle expectations, including resolution of personal liabilities through various payment options.

What You Will Need:

  • High School or GED Required
  • Associates Degree Business Administration/Management Preferred
  • 2 Years of registration, scheduling, patient accounts, cash collections or customer service experience in a healthcare setting
  • Manual dexterity to operate various office machines
  • Knowledge of health insurances, medical terminology and anatomy
  • Strong data entry and keyboarding skills
  • Knowledge of Microsoft Office Suite
  • Bilingual skills
  • A valid driver's license is required if the incumbent is selected to perform related duties at an off site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested.

Benefits (For full time or part time positions):

  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, Pet and Vision options
  • Tuition Reimbursement
  • Free Parking
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off and Holiday Pay
  • Community Involvement Opportunities

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