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Patient Service Associate Jobs in Concord, ON (NOW HIRING)

Essilor

Associate Optometrist

Thornhill, ON · On-site

Places the patient/customer 1st & delivers excellent service. * Strives to exceed expectations on ... Encourages associate decision making at the level closest to the patient. * Maximizes partnerships ...

Essilor

Associate Optometrist

Concord, ON · On-site

Places the patient/customer 1st & delivers excellent service. * Strives to exceed expectations on ... Encourages associate decision making at the level closest to the patient. * Maximizes partnerships ...

New

EssilorLuxottica Group

Associate Optometrist

Vaughan, ON · On-site

Places the patient/customer 1st & delivers excellent service. * Strives to exceed expectations on ... Encourages associate decision making at the level closest to the patient. * Maximizes partnerships ...

New

Essilor

Associate Optometrist

Markham, ON · On-site

Places the patient/customer 1st & delivers excellent service. * Strives to exceed expectations on ... Encourages associate decision making at the level closest to the patient. * Maximizes partnerships ...

Essilor

Associate Optometrist

Toronto, ON

Places the patient/customer 1st & delivers excellent service. * Strives to exceed expectations on ... Encourages associate decision making at the level closest to the patient. * Maximizes partnerships ...

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Patient Service Associate information

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What cities near Concord, ON are hiring for Patient Service Associate jobs?

Cities near Concord, ON with the most Patient Service Associate job openings:

Patient Service Associate jobs near you

Clerical Support Associate Paediatric Outpatient Clinic

Humber River Health

Toronto, ON • On-site

CA$29.97 - CA$31.02/hr

Full-time, Part-time

Re-posted 14 days ago

Job description

Position ProfileHumber River Health. Tomorrow's Healthcare, Today. Humber River Health is a multi-site organization serving a population of more than 850,000 people in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and Church campuses, supported by more than 5,000 employees, approximately 800 physicians, and over 600 volunteers. Hennick Humber Hospital is North America's first fully digital hospital. Through robotics and advanced technology, patients benefit from less pain, fewer complications, and shorter hospital stays. A custom combination of technology and clinical expertise supports a reimagined model of care focused on safety, efficiency, and improved outcomes. Its digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems that keep families informed in real time. These innovations enhance communication, improve efficiency, and create a more connected experience for patients and families. This transformation has been made possible through the dedication of Humber's staff, physicians, and volunteers. Together, they are united by a shared belief: the power to transform healthcare through innovation, collaboration, and excellence. With strong teams and a commitment to continuous improvement, Humber River Health continues to deliver Tomorrow's Healthcare, Today. 

Right now we are looking for a Clerical Support Associate to work with our Paediatric Outpatient Clinic.

Employment Status: Temporary Part-time Duration: December 2026Hours of Work: Monday - Sunday, Days/EveningsLocation: Humber River Health, Willson Site Labour Group: Teamsters ClericalReporting Relationship: Manager, Paediatrics & NICUHourly Rate: $29.966 - $31.016 

Position Responsibilities:

  • Provides excellent reception/customer service, patient processing and maintenance of patient records. This includes registration of patients to the out-patient services as well as booking/editing of patient appointments.
  • Maintains/supports all clerical and communication functions in the out-patient services.
  • Logging, maintaining and collection of statistics.
  • Other related duties as required

 Qualifications:

  • Must be a high school graduate or equivalent.
  • Completed secretarial and medical terminology courses preferred.
  • Knowledge of medical terminology is required.
  • Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
  • Computer skills required, keyboarding 40 wpm required.
  • Meditech computer experience is required.
  • Community-wide scheduling experience required.
  • Must have excellent communication skills, both verbal and written.
  • Excellent customer service skills required.
  • Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergency situations.
  • Ability to work independently with minimum supervision, as well as in a team environment.
  • Excellent attendance and discipline free record required.
  • An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

 

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are delivering Tomorrow's Healthcare, Today. We are proud to have been recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to staff, physician and volunteer engagement.  We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect. Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do - and to address systemic barriers - we foster a culture where everyone feels respected, valued and empowered to contribute. We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care. As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground. Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially. This position is being posted in response to an existing vacancy at Humber River Health.

Recruitment Fraud Notice: Humber River Health does not request fees or payment from applicants as part of the recruitment process. If you receive suspicious recruitment-related advertising, communication, or content that does not appear to come from Humber River Health, please report it to hr@hrh.ca with any relevant details, screenshots, or links.

Employment Type: OTHER

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