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Patient Service Associate Jobs in Texas (NOW HIRING)

Plutus Health

Patient Service Representative

Dallas, TX · On-site

$17.25 - $22/hr

High school diploma or GED (Associate degree preferred) * Minimum 1-2 years of experience in: * Healthcare call center, medical billing, or patient financial services OR * Customer service in a ...

Plutus Health

Patient Service Representative

Addison, TX · Remote

$17 - $21.50/hr

High school diploma or GED (Associate degree preferred) * Minimum 1-2 years of experience in: * Healthcare call center, medical billing, or patient financial services OR * Customer service in a ...

Pediatrix

Patient Services Associate

San Antonio, TX · On-site

Overview The Patient Services Associate (PSA) serves as a key administrative support partner to the ... Customer Service & Compliance * Provide compassionate assistance and resolve patient concerns ...

Pediatrix

Patient Services Associate

San Antonio, TX · On-site

The Patient Services Associate (PSA) serves as a key administrative support partner to the practice ... Customer Service & Compliance * Provide compassionate assistance and resolve patient concerns ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Bedford, TX · On-site

$14.50 - $19.25/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Tyler, TX · On-site

$13.25 - $17.75/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Tyler, TX · On-site

$13.25 - $17.75/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

MyEyeDr.

Patient Service/Front Desk Coordinator

Bedford, TX

$14.50 - $19.25/hr

As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized ... Participate in our Vision coverage and associate discounts on our products * Participate in our ...

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Patient Service Associate information

See Texas salary details

$12

$17

$23

How much do patient service associate jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for patient service associate in Texas is $17.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.28 per hour, depending on experience, location, and employer.

Is being a MOA a good entry level job?

A Patient Service Associate (PSA) or Medical Office Assistant (MOA) role is often considered a good entry-level job in healthcare, as it requires minimal prior experience and provides exposure to medical environments. The position typically involves administrative tasks, patient interaction, and basic clinical support, making it suitable for those starting a healthcare career. Certification or training in medical assisting can enhance job prospects and advancement opportunities.

What are Patient Service Associates?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What Is a Patient Service Associate?

A patient service associate is an entry-level medical care assistant who works in a doctor’s office, clinic, or hospital. As a patient service associate, your job duties include scheduling appointments, answering billing and insurance questions, and handling customer inquiries and complaints. Qualifications for the career typically include at least a high school diploma or GED certificate and prior customer service or healthcare experience. Some employers may prefer candidates with postsecondary education in a relevant field, such as medical assisting. You also need strong interpersonal, computer, and organizational skills, as well as knowledge of medical billing, coding, and terminology.

What is a patient service associate?

A patient service associate is a healthcare professional who manages patient interactions, schedules appointments, verifies insurance, and handles administrative tasks in medical settings. They often work in clinics or hospitals and need strong communication and organizational skills.

What are some common challenges Patient Service Associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the most chill healthcare job?

A Patient Service Associate role is generally considered a relatively low-stress healthcare job, involving administrative tasks like scheduling, patient check-in, and insurance processing. It typically requires good communication skills and attention to detail, with standard working hours and minimal physical demands compared to clinical roles.

What are the responsibilities of a patient care associate?

A patient service associate is responsible for assisting patients with check-in and check-out processes, scheduling appointments, updating medical records, and providing administrative support in healthcare settings. They often communicate with patients, healthcare providers, and insurance companies, requiring strong organizational and communication skills.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

What are the key skills and qualifications needed to thrive as a Patient Service Associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.
More about Patient Service Associate jobs
What are the most commonly searched types of Patient Service jobs in Texas? The most popular types of Patient Service jobs in Texas are:
What cities in Texas are hiring for Patient Service Associate jobs? Cities in Texas with the most Patient Service Associate job openings:
Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,733 per year, or $17.7 per hour.
Patient Service Representative

Patient Service Representative

Plutus Health

Dallas, TX • On-site

$17.25 - $22/hr

Full-time

Posted 14 days ago

Job description

About
Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.
Life at Plutus Health
Plutus Health offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence.
At Plutus Health, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the opportunity to work on cutting-edge projects, leveraging the latest technologies and methodologies to deliver intelligent solutions that make a tangible difference for our clients.
Plutus Health prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Plutus Health is the ideal place to pursue your career goals.
Job Title: Patient Service Representative
Experience: Minimum 1-2 years of experience in Healthcare call center, medical billing, or patient financial services OR Customer service in a regulated environment (healthcare strongly preferred)
Location: Dallas, TX / Remote
Employment Type: Full-time
Job Summary
The Patient Service Representative (PSR) serves as a primary point of contact for patients, assisting with inbound and outbound calls related to medical bills, statements, and payment options. This role focuses on delivering a compassionate, professional patient experience while efficiently resolving billing inquiries, facilitating payments, and addressing basic service complaints in compliance with healthcare and RCM best practices.
Key Responsibilities
Patient Communication & Call Handling
  • Answer inbound patient calls regarding medical bills, statements, balances, and payment options in a courteous and professional manner
  • Place outbound calls to patients as needed to resolve billing questions or follow up on outstanding balances
  • Clearly explain charges, account activity, and payment options in plain, patient-friendly language
Billing & Payment Support
  • Assist patients with making payments via approved payment methods
  • Set up payment plans according to client and company guidelines
  • Provide copies of statements, receipts, and account summaries upon request
  • Accurately document all payment and account interactions in billing systems
Statements & Account Assistance
  • Generate, reissue, and explain patient statements
  • Research basic account questions by reviewing billing history, insurance responses, and posted payments
  • Identify when issues require escalation to billing, AR, or supervisor teams
Complaint Resolution & Service Recovery
  • Handle basic patient complaints related to billing, communication, or service experience
  • De-escalate emotionally charged situations with empathy and professionalism
  • Escalate complex, unresolved, or sensitive complaints per established protocols
Compliance & Documentation
  • Maintain accurate, timely documentation of all patient interactions
  • Comply with HIPAA, company policies, and client-specific guidelines
  • Follow call quality, scripting, and performance standards
Required Qualifications
  • High school diploma or GED (Associate degree preferred)
  • Minimum 1-2 years of experience in:
    • Healthcare call center, medical billing, or patient financial services OR
    • Customer service in a regulated environment (healthcare strongly preferred)
  • Strong verbal communication skills with a calm, empathetic demeanor
  • Ability to explain billing concepts clearly to non-technical audiences
  • Basic computer proficiency and comfort using billing or CRM systems
Preferred Qualifications
  • Experience in medical billing, patient collections, or RCM environments
  • Familiarity with insurance terminology (EOBs, deductibles, copays, coinsurance)
  • Prior experience handling patient complaints or sensitive financial conversations
  • Bilingual (English/Spanish) is a plus
Key Competencies & Skills
  • Customer-focused and patient-first mindset
  • Strong listening and problem-solving skills
  • Emotional intelligence and conflict de-escalation ability
  • Attention to detail and documentation accuracy
  • Ability to follow scripts, policies, and compliance requirements
  • Dependable, punctual, and organized
Work Environment & Expectations
  • US-based role supporting US healthcare patients
  • May require extended screen time and high call volumes
  • Adherence to productivity, quality, and compliance metrics
  • Professional home office setup required for remote roles

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