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Patient Service Associate Jobs in Delaware (NOW HIRING)

Thedacare

$13.75 - $17.75/hr

The Food Service Associate I assists in the preparation, assembly, and delivery of food to our ... Delivers meal trays, nourishments, and floor stock to patient/resident rooms or designated areas.

Thedacare

$13.75 - $17.75/hr

The Food Service Associate I assists in the preparation, assembly, and delivery of food to our ... Delivers meal trays, nourishments, and floor stock to patient/resident rooms or designated areas.

Nemours

Patient Services Rep II

Seaford, DE · On-site

$16.50 - $21/hr

Provide service excellence to each patient and family by performing and completing designated ... associate, patient, and family feels supported and valued. Learn more at Nemours.org

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Patient Service Associate information

See Delaware salary details

$12

$18

$24

How much do patient service associate jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient service associate in Delaware is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.67 per hour, depending on experience, location, and employer.

What is a patient service associate?

Patient Service Associates are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, maintaining patient records, verifying insurance information, and assisting with patient check-in and check-out procedures. Their role is essential for ensuring a smooth and efficient patient experience and supporting the overall operations of clinics, hospitals, or medical offices.

What are the key skills and qualifications needed to thrive as a patient service associate, and why are they important?

To thrive as a Patient Service Associate, you need strong customer service abilities, attention to detail, and familiarity with healthcare procedures, usually supported by a high school diploma or equivalent. Competence in using electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Excellent communication, empathy, and problem-solving skills help you effectively support patients and collaborate with medical teams. These competencies ensure efficient clinic operations, positive patient experiences, and accurate management of sensitive health information.

What are some common challenges patient service associates face and how can they effectively handle them?

Patient Service Associates often encounter high patient volumes and must balance multiple administrative tasks while maintaining excellent customer service. Managing stressed or anxious patients and navigating scheduling conflicts are common challenges. Effective communication, strong organizational skills, and remaining calm under pressure are key to success. Many employers provide training and mentorship to help Patient Service Associates develop these skills and adapt to the fast-paced healthcare environment.

What is the difference between Patient Service Associate vs Medical Receptionist?

AspectPatient Service AssociateMedical Receptionist
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often no formal certification required
Work EnvironmentHospitals, clinics, outpatient facilitiesDoctor's offices, clinics, outpatient centers
Job ResponsibilitiesPatient check-in, scheduling, insurance verification, patient communicationScheduling appointments, answering phones, greeting patients, managing records

The Patient Service Associate and Medical Receptionist roles share similar duties like patient interaction and administrative tasks. However, Patient Service Associates often have more responsibilities related to insurance and patient flow in healthcare settings, while Medical Receptionists focus more on appointment scheduling and front desk duties. Both roles are essential for smooth healthcare operations and are commonly searched for by those interested in healthcare administrative careers.

More about Patient Service Associate jobs

What are the most commonly searched types of Patient Service jobs in Delaware?

The most popular types of Patient Service jobs in Delaware are:

What cities in Delaware are hiring for Patient Service Associate jobs?

Cities in Delaware with the most Patient Service Associate job openings:

Patient Service Associate jobs near you
Infographic showing various Patient Service Associate job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,461 per year, or $19 per hour.

Patient Service Representative

Wilmington, DE • On-site

Simon Eye Associates
See more jobs at Simon Eye Associatesexternal

$17 - $21.50/hr

Full-time

Re-posted 12 days ago

Job description

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 34 Optometrists, 8 Ophthalmologists, and 190 staff serving patients across the state of Delaware and in Pennsylvania with locations in Glen Mills, Bryn Mawr, and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff
As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.
What You'll Do:
  • Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
  • Schedule patient appointments, including outbound annual appointment reminders
  • Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
  • Perform patient verifications
  • Contact patients via telephone to confirm upcoming appointments

What You'll Need:
  • At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
  • Ability to understand and communicate patient insurance and other information in a clear and professional manner
  • Ability to work quickly and accurately while maintaining a positive patient experience.
  • Proficiency in using computer databases including typing accuracy
  • High level of professionalism and self-motivation
  • Ability to work two evenings per week and two Saturdays per month to meet patient needs

About Us
We help bring the world into focus so our patients can achieve and enjoy all life has to offer. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORK for every patient, every time - all in pursuit of providing Eye Care for Life.
We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!

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