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Patient Scheduling Manager Jobs in Silver Spring, MD

Prism Vision Group

Patient Service Rep

Chevy Chase, MD · On-site

$18 - $31.89/hr

ROLE AND RESPONSIBILITIES • Schedule and accurately complete full registration for patients ... management skills. • Excellent interpersonal skills and ability to work effectively with ...

Inova

Patient Access Associate

Fairfax, VA · On-site

$17.72 - $33.09/hr

Patient Access Associate 2: The Patient Access Associate 2 admits and schedules patients, conducts ... Contributes to the fullest potential to achieve team goals while managing the completion of work ...

TEKsystems

Patient Services Coordinator

Columbia, MD · On-site

$15 - $20/hr

Schedule and coordinate patient appointments * Verify insurance coverage and benefits * Process referrals and coordinate patient services * Collect co-pays and manage daily cash receipts * Perform ...

TEKsystems

Patient Services Coordinator

Columbia, MD

$15 - $20/hr

Schedule and coordinate patient appointments * Verify insurance coverage and benefits * Process referrals and coordinate patient services * Collect co-pays and manage daily cash receipts * Perform ...

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Patient Scheduling Manager information

See Silver Spring, MD salary details

$14

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$48

How much do patient scheduling manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for patient scheduling manager in Silver Spring, MD is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.36 per hour, depending on experience, location, and employer.

What does a patient scheduling manager do?

A Patient Scheduling Manager oversees the scheduling operations within a healthcare facility, ensuring that patient appointments are efficiently coordinated with available medical staff and resources. They manage scheduling teams, develop and implement scheduling policies, and use specialized software to optimize appointment times. Their role is crucial in maximizing the productivity of healthcare providers and enhancing patient satisfaction by reducing wait times and appointment conflicts.

How does a patient scheduling manager typically coordinate with clinical staff to ensure efficient appointment flow?

A Patient Scheduling Manager regularly collaborates with doctors, nurses, and administrative staff to align appointment schedules with provider availability and patient needs. This involves attending team meetings, communicating schedule changes in real time, and using scheduling software to minimize conflicts or overbooking. Effective coordination helps reduce patient wait times and maximizes clinic productivity, making strong communication and organizational skills essential for this role.

What are the key skills and qualifications needed to thrive as a patient scheduling manager, and why are they important?

To thrive as a Patient Scheduling Manager, you need strong organizational skills, attention to detail, and experience in healthcare administration, often supported by a degree in health services or related fields. Familiarity with scheduling software, electronic health record (EHR) systems, and sometimes certification in medical office management are typically required. Excellent communication, problem-solving, and leadership skills help you manage teams and resolve scheduling conflicts efficiently. These competencies ensure smooth patient flow, optimal use of resources, and a positive experience for both staff and patients.

What is the difference between Patient Scheduling Manager vs Medical Office Coordinator?

AspectPatient Scheduling ManagerMedical Office Coordinator
Primary RoleOversees patient appointment scheduling, staff coordination, and scheduling systemsManages front desk operations, patient check-in/out, and administrative tasks
CredentialsTypically requires healthcare administration experience, certification in scheduling or office managementOften requires medical office administration experience, certification varies
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, clinics, outpatient centers
FocusScheduling efficiency, staff management, patient flowPatient reception, administrative support, front desk operations

The Patient Scheduling Manager primarily focuses on managing appointment systems and staff scheduling to ensure smooth patient flow, while the Medical Office Coordinator handles front desk operations and administrative tasks. Both roles require healthcare experience but differ in scope and responsibilities within the medical office environment.

How to become a patient scheduling manager?

To become a patient scheduling manager, candidates typically need a high school diploma or equivalent, along with experience in healthcare administration or office management. Strong organizational, communication, and computer skills, especially with scheduling software, are essential, and some roles may require familiarity with electronic health records (EHR) systems. Certification in healthcare management or administrative support can enhance job prospects.

What are the most commonly searched types of Patient Scheduling jobs in Silver Spring, MD?

The most popular types of Patient Scheduling jobs in Silver Spring, MD are:

Patient Scheduling Manager jobs near you

Patient Service Representative 2

Inova Health System

Fairfax, VA • On-site

$18 - $23/hr

Other

Medical, Dental, Vision, PTO

Posted 6 days ago

Inova Health System rating

7.5

Company rating: 7.5 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

236th of 888 rated healthcare providers

Job description

Patient Service Representative 2

Inova Health is looking for a dedicated Patient Service Representative 2 to join the team. This hybrid role will be full-time day (8AM-4:30PM or 8:30AM-5PM) or night shift (9PM-5:30AM; 9:30PM-6AM) from Monday – Friday between business hours. (Must report on-site as needed).

The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information to the patient to ensure a great experience with any of their needs.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured benefits:

  • Committed to team member health: offering medical, dental and vision coverage, and a robust team member wellness program.
  • Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
  • Tuition and student loan assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental health support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
  • Work/life balance: offering paid time off, paid parental leave, and flexible work schedules

Patient Service Representative 2 job responsibilities:

  • Works independently to complete incoming calls without close supervision; delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Selects an appropriate method of communication for audiences and adjusts communication style when needed.
  • Follows EPIC scheduling process to identify the best provider for the patient's appointment needs.
  • Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes availability rate, avoidance rate, first call resolution, patient survey responses and quality assurance scores.
  • Interviews patients to secure and document required medical, financial, demographic and insurance information.
  • Navigates communication for patient to practice/clinic front desk, nurses, and physicians for any medical or appointment needs.
  • Ensures needed internet services to work successfully from home, and if not able to work remote due to equipment or service issues, will report to an identified location to provide patient and team support.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Supports primary department and provides additional support coverage to two additional departments assigned based on staffing needs; also includes patient outreach support for primary department.
  • May assist with new hire training as well as assisting other contact centers based on staffing needs.
  • May perform additional duties as assigned.

Minimum qualifications:

  • Experience – 1 year healthcare or relevant experience. Or bachelor's degree in lieu of experience.
  • Education: High school or GED

Preferred qualifications:

  • Bilingual proficiency (Spanish) to support a diverse patient population
  • Experience working scheduling, authorizations, or specialty workflows
  • Prior patient scheduling experience in a healthcare, clinic, or hospital setting.
  • Experience providing telephonic support to patients, including handling high call volumes and navigating sensitive conversations.
  • Proficiency with Epic (EPIC) scheduling modules, including appointment scheduling, registration updates, and navigation of patient records.
  • Ability to multitask, manage competing priorities, and maintain accuracy in a fast-paced environment.
  • Strong attention to detail and commitment to patient confidentiality and HIPAA compliance.
  • Preference for candidates in the Virginia, District of Columbia and Maryland

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