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Patient Representative Jobs in Reno, NV (NOW HIRING)

US Government Jobs

Patient Representative

Reno, NV · On-site

Facility Patient Advocate This position is located at the VA Sierra Nevada Health Care System serving as a Facility Patient Advocate responsible for coordinating complaint resolution by working with ...

ZOLL LifeVest

Patient Service Representative

Reno, NV · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL Medical

Patient Service Representative

Reno, NV · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

ZOLL LifeVest

Patient Service Representative

Reno, NV · On-site

$17.50 - $22.25/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility - work around your schedule Lifesaving medical technology The Cardiac ...

Renown Health

Patient Access Representative Sr

Reno, NV

$17.25 - $22/hr

The Patient Access Representative Senior may also be asked to lead projects, review productivity, and join committees as needed. The Patient Access Representative Senior helps to monitor all ...

Renown Health

Patient Access Representative Sr

Reno, NV · On-site

$20.11 - $28.17/hr

The Patient Access Representative Senior may also be asked to lead projects, review productivity, and join committees as needed. The Patient Access Representative Senior helps to monitor all ...

Renown Health

Patient Access Representative Sr

Reno, NV · On-site

$17.25 - $22/hr

The Patient Access Representative Senior may also be asked to lead projects, review productivity, and join committees as needed. The Patient Access Representative Senior helps to monitor all ...

Renown Health

Patient Access Representative

Reno, NV · On-site

$18.24 - $25.53/hr

Serves the patient and family in such a manner as to make the admission process as comfortable and pleasant as possible. Nature and Scope The incumbent uses professionalism and diplomacy with ...

Renown Health

Patient Access Representative

Reno, NV · On-site

$17.25 - $22/hr

Serves the patient and family in such a manner as to make the admission process as comfortable and pleasant as possible. Nature and Scope The incumbent uses professionalism and diplomacy with ...

Renown Health

Patient Access Representative

Reno, NV · On-site

$18.24 - $25.53/hr

Serves the patient and family in such a manner as to make the admission process as comfortable and pleasant as possible. Nature and Scope The incumbent uses professionalism and diplomacy with ...

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All JobsPatient Representative JobsPatient Representative Jobs in Reno, NV

Patient Representative information

See Reno, NV salary details

$12

$22

$39

How much do patient representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for patient representative in Reno, NV is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $27.31 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Reno, NV?

For Patient Representative jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Patient Representative jobs in Reno, NV look for?

The top searched job categories for Patient Representative jobs in Reno, NV are:

What cities near Reno, NV are hiring for Patient Representative jobs?

Cities near Reno, NV with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Reno, NV as of August 2026, with employment types broken down into 33% Full Time, 33% Part Time, and 34% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,669 per year, or $22.9 per hour.

Patient Representative

US Department of Veterans Affairs

Reno, NV • On-site

Other

This job post has expired 7 days ago. Applications are no longer accepted.

U.S. Department Of Veterans Affairs rating

8.1

Company rating: 8.1 out of 10

Based on 672 frontline employees who took The Breakroom Quiz

51st of 294 rated public sector bodies

Job description

Patient Representative

Patient Advocacy within VA exists to ensure patient concerns are heard and addressed to improve the overall experience and quality of care for patients. Effective, high-functioning Patient Advocacy is integral to fulfilling the goal of providing Veterans with world-class health care. Major duties and responsibilities include:

Complaint Resolution

  • Manages the facility Veteran Centered Complaint Resolution (VCCR) process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements
  • Assists Service-Level Advocates (SLAs) and front-line staff in resolving issues and addressing more complex complaints
  • Explores all avenues to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution
  • Proactively identifies existing or potential problem areas and suggests solutions or alternatives to existing procedures which contribute to these problems

Patient Representation and Relationship Management

  • Serves as the liaison between the facility, patients, staff, and the community, ensuring Patients understand their rights, in addition to, their responsibilities
  • Works directly with health care teams, Service Chiefs, and management to facilitate resolution to problems beyond the capability of front-line staff and participate in resolution of system problems by presenting the patient's perspective of the problem and the desired resolution
  • Maintains a strong relationship with Veterans Service Organizations and others whose interests are in helping and protecting Veterans, their families, and their representatives
  • Serves as liaison with congressional offices, responding directly to their staff assistants on matters involving patient concerns or dissatisfaction

Data Analysis/System Improvement

  • Ensures VHA Patient Advocacy goals, policy and requirements are met by collecting, analyzing, and evaluating relevant data, and preparing reports based on that data
  • Works to identify the elements of clinical or administrative practices contribute to or create an atmosphere for patient dissatisfaction and recommends changes
  • Presents patient issues and data at various facility meetings and committees
  • Works closely with Facility Management to discuss trending concerns that may indicate the need for system improvements

Work Schedule: Full Time, Monday - Friday, 0730 - 1600

Telework: ADHOC

Virtual: This is not a virtual position.

Position Description/PD#: Patient Representative/ PD99864S and PD99864A

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