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Patient Representative Jobs in Redmond, OR (NOW HIRING)

Stcharles

Patient Access Representative (Relief)

Bend, OR

$21.30 - $27.69/hr

Patient Access Representative REPORTS TO POSITION: Supervisor-Patient Access Services DEPARTMENT: Patient Access Services OUR VISION: Creating America's healthiest community, together OUR MISSION: In ...

Stcharles

Patient Access Representative (Relief)

Bend, OR

$21.30 - $27.69/hr

Patient Access Representative REPORTS TO POSITION: Supervisor-Patient Access Services DEPARTMENT: Patient Access Services OUR VISION: Creating America's healthiest community, together OUR MISSION: In ...

Stcharles

Patient Service Representative

Bend, OR

$21.30 - $27.69/hr

Patient Service Representative 1 REPORTS TO POSITION: Clinic Supervisor/Manager DEPARTMENT: St. Charles Medical Group DATE LAST REVIEWED: January 2025 OUR VISION: Creating America's healthiest ...

Stcharles

Patient Service Representative

Redmond, OR

$21.30 - $27.69/hr

Patient Service Representative 1 REPORTS TO POSITION: Clinic Supervisor/Manager DEPARTMENT: St. Charles Medical Group DATE LAST REVIEWED: January 2025 OUR VISION: Creating America's healthiest ...

Stcharles

Patient Service Representative

Bend, OR

$21.30 - $27.69/hr

Patient Service Representative 1 REPORTS TO POSITION: Clinic Supervisor/Manager DEPARTMENT: St. Charles Medical Group DATE LAST REVIEWED: January 2025 OUR VISION: Creating America's healthiest ...

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All JobsPatient Representative JobsPatient Representative Jobs in Redmond, OR

Patient Representative information

See Redmond, OR salary details

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$41

How much do patient representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient representative in Redmond, OR is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $29.04 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Redmond, OR?

For Patient Representative jobs in Redmond, OR, the most frequently searched job titles are:

What cities near Redmond, OR are hiring for Patient Representative jobs?

Cities near Redmond, OR with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Redmond, OR as of July 2026, with employment types broken down into 2% As Needed, 68% Full Time, 24% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,671 per year, or $24.4 per hour.

Patient Access Representative (Relief)

Redmond, OR

Stcharles
See more jobs at Stcharlesexternal

$21.30 - $27.69/hr

Part-time

Re-posted 7 days ago

Job description

Relief, Variable Shift. Pay range: $21.30 - $27.69 per hour, depending on experience, in addition to shift differentials.
This position is eligible for a 15% relief differential in lieu of benefits.
Shift Differentials:
Evenings: $2.50/hr
Nights: $5.50/hr
Weekends: $2.00/hr

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Patient Access Representative

REPORTS TO POSITION: Supervisor-Patient Access Services

DEPARTMENT: Patient Access Services

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: The Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided. Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling.

POSITION OVERVIEW: Registers all patients for medical services as ordered by their physician. Provides professional, accurate and timely service within all Admitting functions. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Demonstrate the ability to mulit-task, provide attention to detail, complete accurate data entry in a fast paced environment with multiple distractions.

Demonstrates excellent customer service skills in a manner that promotes goodwill, is timely, efficient and accurate.

Ability to work with patients and/or family members who may be experiencing multiple different emotions.

Excellent Verbal, Written and communication skills.

Functions as a patient representative during registration/interview process.

Must demonstarate the ability to select the correct insurance plan, send and review eligiblity responses.

Basic understanding of Medicare and Medicaid requirements.

Has a clear understanding of how to accuralty select the correct patient and accurately assign an encounter number.

Ability to work in mulitple computer programs as required.

Assists professional staff as requested.

Assists with special projects as needed.

Perform other clerical or support duties as needed.

Collects co-pays and deductibles from patients..

Has the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligiblity.

Has a clear understanding of all downtime processes.

Valuables and Medications will be collected and documented from patients to be placed in the safe when there are no family members to receive them.

Attend required meetings, training, and online trainings as assigned.

Must be able to utilize available resources.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High School Diploma or GED.

Preferred: College courses in medical terminology. General/medical office practice experience.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

Preferred: N/A

EXPERIENCE:

Required: PreviousPC/Windows experience.

Preferred: One year customer service experience. Collection and data entry experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation, operation of motor vehicle.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

0

Caregiver Type:

Relief

Shift:

Variable (United States of America)

Is Exempt Position?

No

Job Family:

REPRESENTATIVE

Scheduled Days of the Week:

Variable with Call

Shift Start & End Time:

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