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Patient Representative Jobs in Racine, WI (NOW HIRING)

FROEDTERT HEALTH

PATIENT ACCESS SVC REP FLOAT

Milwaukee, WI · On-site

$17 - $21.75/hr

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for "front of house"/patient facing needs. Proactively greets patients and visitors and creates a helpful ...

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Patient Representative information

See Racine, WI salary details

$11

$21

$36

How much do patient representative jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for patient representative in Racine, WI is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $25.67 per hour, depending on experience, location, and employer.

What is a patient representative?

A patient representative works in a medical care facility such as a doctor’s office, urgent care center, or hospital. Job duties may include checking in patients, responding to written correspondence, scheduling appointments, verifying health insurance, explaining policies or procedures, and updating patients’ medical charts. A patient representative is usually the first person patients see when they enter the health care facility, so they must provide excellent customer service to ensure patient satisfaction.

What are the key skills and qualifications needed to thrive as a patient representative, and why are they important?

To thrive as a Patient Representative, you need strong customer service skills, knowledge of healthcare processes, and at least a high school diploma or equivalent, with some employers preferring additional training in medical administration. Familiarity with electronic health records (EHR) systems, medical billing software, and scheduling tools is often required. Outstanding communication, problem-solving abilities, and empathy help you effectively address patient concerns and resolve issues. These skills are crucial for ensuring a positive patient experience and smooth operations within healthcare facilities.

How does a patient representative typically interact with clinical and administrative teams to resolve patient concerns?

Patient Representatives act as crucial liaisons between patients, clinical staff, and administrative teams. They regularly communicate patient feedback, concerns, or complaints to the appropriate department and facilitate timely resolutions. This often involves coordinating with nurses, physicians, billing, and scheduling staff to ensure patient needs are met efficiently. Strong communication and problem-solving skills are essential, as Patient Representatives must advocate for patients while balancing organizational procedures and policies.

What is the difference between Patient Representative vs Medical Secretary?

AspectPatient RepresentativeMedical Secretary
Required CredentialsHigh school diploma; some roles may prefer healthcare-related certificationsHigh school diploma; medical office or administrative certifications beneficial
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, hospitals, healthcare facilities
Employer & Industry UsageHealthcare providers, hospitals, clinicsMedical practices, hospitals, healthcare organizations
Common Search & ComparisonPatient communication, patient advocacy, customer service in healthcareMedical office administration, healthcare scheduling, patient records

The main difference between a Patient Representative and a Medical Secretary lies in their primary focus. Patient Representatives mainly handle patient advocacy, communication, and addressing concerns, while Medical Secretaries focus on administrative tasks like scheduling, record-keeping, and managing office operations. Both roles are essential in healthcare settings and often work closely to ensure smooth patient experiences.

More about Patient Representative jobs

What are popular job titles related to Patient Representative jobs in Racine, WI?

For Patient Representative jobs in Racine, WI, the most frequently searched job titles are:

What cities near Racine, WI are hiring for Patient Representative jobs?

Cities near Racine, WI with the most Patient Representative job openings:

Patient Representative jobs near you
Infographic showing various Patient Representative job openings in Racine, WI as of August 2026, with employment types broken down into 72% Full Time, and 28% Temporary. Highlights an 100% In-person job distribution, with an average salary of $44,830 per year, or $21.6 per hour.

Patient Service Representative (PSR) - Dermatology

Advocate Health

Gurnee, IL • On-site

$16.75 - $21.25/hr

Other

Posted 4 days ago

Advocate Aurora Health rating

7.7

Company rating: 7.7 out of 10

Based on 779 frontline employees who took The Breakroom Quiz

159th of 889 rated healthcare providers

Job description

Job Description Summary:

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.


Where you will work:

Dermatologists specialize in health problems that affect the skin, hair and nails. At Aurora, our dermatology specialists can perform medical, lab and surgical procedures to help you look and feel your very best – including cosmetic procedures, Mohs surgery and other specialized surgeries.

We’re Looking For:

  • High school diploma or equivalent.

  • One to two years related customer service experience

  • Experience handling difficult callers /customers/patients.

What You’ll Do:

As a Patient Service Representative (PSR) , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .

As a key member of the ambulatory care team, you will:

  • Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

  • Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.

  • Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and Working Conditions:

  • Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace .

  • Exposure to ill patients .

  • Ability to work under stressful conditions with demanding customers.

  • Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

Ready to Take the Next Step:

Apply Now!

What Advocate Aurora Health employees say

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Hours and flexibility

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About Advocate Health

Sourced by ZipRecruiter

Advocate Healthcare, based in Oak Lawn, Illinois, United States, is a leading figure in the health care industry. Accessible via their official website, 'advocatehealth.com', this organization provides a wide variety of medical services and treatment options. Founded in 1995 through a merger of Evangelical Health Systems Corporation and Lutheran General HealthSystem, Advocate Healthcare has grown exponentially over the years. Now, it operates more than 400 sites of care, including 12 hospitals that encompass 11 acute care hospitals, the state’s largest integrated children’s network, five Level I trauma centers, and three Level II trauma centers. Upholding their values of equality, compassion, excellence, partnership and stewardship, Advocate Healthcare's mission is centered on building lifelong relationships with patients by delivering the best health outcomes and highest level of service through an integrated approach to care and wellness.

Industry

Hospitals and health care and social assistance

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

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