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Patient Relations Jobs in Utah (NOW HIRING)

Tanner Clinic

Patient Advocate I

Layton, UT · On-site

$16.25 - $21/hr

Work as a team to develop the Patient Experience Department to promote fluid patient/provider feedback resulting in improvement of patient relations throughout Tanner Clinic * Support patients who ...

Tanner Clinic

Patient Advocate I

Layton, UT · On-site

$16.25 - $21/hr

Work as a team to develop the Patient Experience Department to promote fluid patient/provider feedback resulting in improvement of patient relations throughout Tanner Clinic * Support patients who ...

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Patient Relations information

See Utah salary details

$10K

$56.6K

$85.6K

How much do patient relations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for patient relations in Utah is $56,603.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $62,800.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What skills and qualifications are needed to thrive as a patient relations professional?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What is a patient relations professional?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What are common challenges faced by patient relations professionals, and how can they be managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.
What are the most commonly searched types of Patient Relations jobs in Utah? The most popular types of Patient Relations jobs in Utah are:
What are popular job titles related to Patient Relations jobs in Utah? For Patient Relations jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Patient Relations jobs in Utah look for? The top searched job categories for Patient Relations jobs in Utah are:
Patient Relations jobs near you
Infographic showing various Patient Relations job openings in Utah as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 18% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,603 per year, or $27.2 per hour.

Patient Relations Specialist

University of Utah Health

Salt Lake City, UT • On-site

Temporary

Re-posted 21 days ago

University Of Utah Health rating

7.7

Company rating: 7.7 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

157th of 887 rated healthcare providers

Job description

Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position serves as the initial point of contact for the patient as they arrive at their care destination. Responsibilities include greeting and registering patients, scheduling basic appointments, managing phone communications, and collecting payments according to defined processes. Interaction with patients is primarily limited to the check-in process. The role involves following specific instructions and guidance from supervisors to ensure consistency and adherence to department protocols. Routine tasks include exchanging information to maintain smooth clinic operations, supporting patient interactions, and overseeing the waiting room.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
  • Greets and assists patients and visitors with check-in, completing all necessary registration steps in Epic, including insurance verification, demographic updates, obtaining signatures on forms, and point-of-service payments.
  • Communicates clearly to clinic staff, providers, and care teams, to support a smooth process and positive experience for everyone.
  • Schedules appointments, including follow-up visits, ensuring coordinated visits with doctors, radiology, and labs when needed. Manages waitlist or basic referral coordination as needed.
  • Manages phone communications by answering calls, addressing voicemails, and handling telephone encounters efficiently.
  • Reconciles appointment statuses, closes and reconciles cash drawers, and ensures accurate financial reporting.
  • Assists patients with self-registration and arrival processes (MyChart & kiosks), educates them on forms and requirements, and troubleshoots any issues.
  • Assists with completing questionnaires and obtaining applicable release forms, guides patients to correct areas, and provides wayfinding support.
  • Reviews and works to refine scheduling to optimize appointments and ensure accuracy.
Knowledge / Skills / Abilities
  • Basic understanding of clinic scheduling, registration, and referral processes in Epic
  • Basic knowledge of insurance entry and verification processes in Epic.
  • Familiarity with patient tools such as MyChart & kiosks.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Ability to handle financial transactions accurately.
  • Ability to multitask and manage multiple responsibilities efficiently.
  • Ability to provide clear instructions and guidance to patients.
  • Ability to facilitate effective communication between patients and clinical teams.

Qualifications
Required
  • High school diploma or equivalent.
  • Minimum of 1 year of experience in a healthcare or customer service role.

Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
  • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

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