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Patient Relations Jobs in Florida (NOW HIRING)

US Government Jobs

Patient Relations Assistant

Winter Park, FL · On-site

$15.25 - $21/hr

Patient Relations Assistant Patient Relations Assistant (PRA), serving to enhance the patient experience for the Orlando VA Healthcare System (OVAHCS). The PRA provides basic information to patients ...

US Government Jobs

Patient Relations Assistant

Orlando, FL · On-site

$15.25 - $20.75/hr

Patient Relations Assistant Patient Relations Assistant (PRA), serving to enhance the patient experience for the Orlando VA Healthcare System (OVAHCS). The PRA provides basic information to patients ...

Gastro Health

Patient Relations Representative

Fort Myers, FL · On-site

$14.50 - $18.75/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Lake Worth, FL · On-site

$13.75 - $17.75/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

Gastro Health

Patient Relations Representative

Pensacola, FL · On-site

$14.75 - $19/hr

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of ...

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All JobsPatient Relations JobsPatient Relations Jobs in Florida

Patient Relations information

See Florida salary details

$8.2K

$46.5K

$70.2K

How much do patient relations jobs pay per year?

As of Aug 10, 2026, the average yearly pay for patient relations in Florida is $46,464.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,500.00 and $51,600.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What skills and qualifications are needed to thrive as a patient relations professional?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What is a patient relations professional?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What are common challenges faced by patient relations professionals, and how can they be managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.
What are the most commonly searched types of Patient Relations jobs in Florida? The most popular types of Patient Relations jobs in Florida are:
What are popular job titles related to Patient Relations jobs in Florida? For Patient Relations jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Patient Relations jobs in Florida look for? The top searched job categories for Patient Relations jobs in Florida are:
What cities in Florida are hiring for Patient Relations jobs? Cities in Florida with the most Patient Relations job openings:
Patient Relations jobs near you
Infographic showing various Patient Relations job openings in Florida as of August 2026, with employment types broken down into 3% As Needed, 70% Full Time, 19% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,464 per year, or $22.3 per hour.

PATIENT RELATIONS

Mandala Healing Center

West Palm Beach, FL • On-site

Other

Posted 3 days ago

New

Job description

Patient Relations

This position is responsible for providing ongoing professional, technical and clinical expertise/support with a focus on coordination of care and individual patient needs. The Patient Relations role is a vital part of the treatment team whose overall objective is to enhance the quality of patient management, treatment and satisfaction, helping them to maximize their treatment efficacy and experience. The overall goal of this position is to enhance the quality of patient care and satisfaction by promoting continuity of care and providing support to meet individual needs throughout their stay.

Primary duties/responsibilities include:

  • Promote the mission, values and vision of the organization.
  • Provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance with HIPAA requirements.
  • Orientate new patients to facility policies and procedures, introduction to clinical staff, program rules, facility tour.
  • When available, greet every new patient, family member or support at time of admission to build relationships and appropriately welcome, comfort, educate and encourage those we serve.
  • Assist patients in navigating facility resources throughout their stay (Cigarette orders, Catering requests, Medication times, etc).
  • Troubleshoot and collaborate with conducting fair, effective and efficient investigations into patient concerns by analyzing information, and determining the appropriate response/solution.
  • Create healthy boundaries that instill accountability with motivating and maintaining group attendance within the treatment milieu.
  • Enhance the therapeutic environment by being a point of contact and support system to departments by determining the appropriateness for follow through, and assist with meeting patient needs, and addressing concerns to help alleviate pressure and minimize distraction.
  • Assesses data from patient relation issues to identify areas of concern, trends, within departments. Recommend proactive solutions to positively impact the environment.
  • Play a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and in addressing patient concerns.
  • Assist case management team by providing assistance needed in meeting patient legal obligations such as: court dates, community service, probation, court ordered classes, obtaining driver's licenses, proper identification, etc.
  • Work collaboratively with the clinical treatment team to guide, assist and motivate their patients to achieve their goals as determined by the treatment plan.
  • Assist clinical, and PCA teams with de-escalation and intervention of behaviors/AMA Risks.
  • Support the PCA team by assisting with observation of rounds, necessary random searches, intakes, discharges, and other duties as assigned.
  • Collaborate with the clinical team to evaluate and identify peer leadership within the community, assisting to maintain boundaries, accountability and understanding the benefits of peer leader role.
  • Performs other duties as assigned.

Qualifications required include:

  • High School Diploma or GED equivalent with combination of education and work experience, required.
  • Must comply with the minimum DCF requirements for staff with patient contact.
  • Knowledgeable in the field of Substance Abuse treatment.
  • Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Electronic Medical Records, Billing Systems and/or other scheduling applications; KIPU preferred.

Skills include:

  • Strong communication skills, both written and verbal.
  • Ability to work independently, as well as part of a team.
  • Manage multiple tasks and set priorities.
  • Ability to handle highly sensitive and confidential information.
  • Ability to work in a fast-paced, high-energy environment.
  • Excellent interpersonal and customer-facing skills.
  • Ability to work accurately, with attention to detail.

Apply