Patient Relations Assistant Jobs in Ohio (NOW HIRING)

Department/Unit: Managers of Patient Services (MPS)

Hours/Shift: Per-Diem (PRN). Variable shifts as needed to support program

Benefit Eligibility: Not benefits or PTO eligible as PRN

Expected Starting Salary Range: $42.17 – $53.64

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children’s Anthem (Video)

College Hill: Hope Happens Here (Video)

Cincinnati Children's Hospital Has Been Named The #1 Pediatric Hospital in the Nation! – US News and World Report 2023

Additional Awards and Recognitions:

• Awarded 4th Magnet re-designation by ANCC in 2023
• On Forbes Magazine 2024 list of America’s Best Employers for Diversity
• On Forbes Magazine 2023 list of America’s Best Large Employers
• Great Place to Work™ Certified in 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

“Our nurses at Cincinnati Children’s work from dawn to dusk and through the starlit hours to deliver the best possible patient care. When parents bring their children through our doors their focus is on one thing – the best outcome for their kids. The nurses at Cincinnati Children’s help them reach the goal with dignity, respect and lots of smiles. Such quality care is why we were designated a Magnet institution back in 2009. It is an honor to be recognized for our excellence in nursing; it sets the bar higher for what we need to continually achieve." Barb Tofani - Senior Vice President of Patient Services

Subfunction Definition: Nurses who have graduated from a college level nursing program and have passed a national licensing exam.

Collaborative Relationships: Assistant Vice Presidents; Directors; Chief of Staff; Patient Safety Officer; Patient Relations and Consumer Services; Pastoral Care; Clinical Nurses; Chief and Senior Residents; Administrators-On-Call

Position Overview: To provide leadership and to coordinate Cincinnati Children's operational activities; to co-lead organizational situation awareness activities/oversight; to supervise the patient placement process. To plan; direct; organize; control and improve functions of the Patient Services functions in order to meet the fiscal; patient care; research and teaching needs of a Medical Center dedicated to the care of infants; children and adolescents.

Position Responsibilities

Compliance - Patient Services Management

Sustain a working understanding of regulatory requirements and accreditation standards. Evaluate area of responsibility for compliance with regulatory and accreditation standards. Identify best practices as well as deficiencies to share with peers and make recommendations for improvement. Participate in the development of corrective action plans to guide needed and sustainable improvements. Provide project leadership, and/or hands-on support for implementation of operational dashboards that allow the area AVP to monitor progress and insure gains are attained and sustained. Ensure that compliance and readiness plans are current. Work with department leaders of Center for Professional Excellence (CPE) and Accreditation Services to improve staff competency, compliance and documentation. Enhance relationships to promote interdisciplinary involvement and knowledge of compliance standards, status, and actions. Track laws, regulations and standards that may affect practice and policies. Work with direct reports to insure that needed changes are made by the effective date of any change(s) in requirements.

Interprofessional Practice

Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.

Leadership

Provide leadership for clinical nursing practice, patient care delivery and resources. Co-lead, with physician safety officer, organizational situation awareness activities 24/7. Model effective communication and collaboration. Foster relationships within and between departments. Promote creative problem solving. Provide constructive feedback. Recognize and reward excellence. Lead and/or participate in house-wide teams/committees related to areas of responsibility, involvement, or interest. Administrator-on-site for emergency situations and disaster response. Initiate Code White in absence of Administrator-on-Call, and perform designated role within the CCHMC Pediatric Hospital Incident Command System. Provide on-shift extension of unit directors as requested or delegated for immediate decision-making.

Performance Improvement

Monitor organizational situation awareness and patient flow processes; plan and/or participate in approaches for improvement activities. Collect, measure and analyze data and report performance over time. Improve and redesign processes based on the evaluation, and reassess continuously. Participate in the system-wide patient flow and SA improvement initiatives.

Patient Placement

Act as a resource to the patient flow coordinators for inpatient admissions and transfers, utilizing patient placement guidelines and infection control policies. Intervene, as necessary, to negotiate complex admissions.

Patient and Family Advocate

Serve as an advocate for patients and families. Intervene, as necessary, to support patients, families, and/or staff with patient/family concerns. Provide administrative assistance. Perform Caring Network duties. Facilitate special communication and language needs.

Staffing

Allocate shift-to-shift staffing resources based upon budgeted staffing plans, unit census, and acuity.

Nurse Liaison

Act as a nurse liaison during traumas to coordinate inner and outer core activities. Perform expanded liaison role during multiple traumas. Act as nurse liaison during Code Blue to facilitate patient transfer and duties as assigned per policy. Act as nurse liaison during Medical Response Team calls to facilitate group agreement on patient disposition and as assigned per policy. Provide accurate, concise information in response to various inquiries from media and other sources.

Required

· Current license to practice in the state

· Master of Nursing OR

· Bachelor of Science Nursing AND Master's Degree in a related field OR

· Active plan to complete Master's within 3 years of hire

· Five years of related healthcare experience

Preferred

· Minimum of 1 year psychiatry nursing experience and/or leadership experience

· PRN MPS position coverage includes weekends, off shifts, and holidays

Cincinnati Children’s is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability