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Patient Intake Navigator Jobs (NOW HIRING)

Nautilus

Intake Navigator

Irving, TX · On-site

$20 - $21/hr

The Intake Navigator is responsible for the end-to-end coordination and management of patient referrals within the Electronic Health Record (EHR) system. This role serves as a primary point of ...

Mary's Center

Patient Care Navigator I

Silver Spring, MD · On-site

$20.75 - $28.25/hr

Patient Care Navigator The Patient Care Navigator (PCN) serves as the front-line specialist responsible for patient intake and registration, demographic collection, payment collection, insurance and ...

Fort Totten Clinic

Patient Care Navigator I

Washington, DC · On-site

$22.75 - $30.75/hr

Patient Care Navigator The Patient Care Navigator (PCN) serves as the front-line specialist responsible for patient intake and registration, demographic collection, payment collection, insurance and ...

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How much do patient intake navigator jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for patient intake navigator in the United States is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.20 per hour, depending on experience, location, and employer.

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Infographic showing various Patient Intake Navigator job openings in the United States as of July 2026, with employment types broken down into 3% As Needed, 71% Full Time, 20% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,669 per year, or $24.4 per hour.

Intake Navigator

Irving, TX • On-site

Nautilus
Fitness and Sports Centers • 201 - 500 employees
Learn more about Nautilusexternal

$20 - $21/hr

Full-time

Re-posted 12 days ago

Job description

Description:

Summary:

The Intake Navigator is responsible for the end-to-end coordination and management of patient referrals within the Electronic Health Record (EHR) system. This role serves as a primary point of contact for electronic referral workflows, ensuring referrals from both internal and external providers are efficiently retrieved, reviewed, and processed. The Intake Navigator supports seamless transitions of care by collaborating closely with clinical teams and specialists while managing referral activity within the EHR environment.

Key Responsibilites

  • EHR Referral Management: Monitor, retrieve, and process referrals from EHR work queues, electronic referral portals, and in-basket messages in a timely manner.
  • Intake & Review: Evaluate incoming referrals for completeness and accuracy, ensuring all required documentation (e.g., demographics, clinical notes, discharge summary/orders) is included before acceptance.
  • Insurance Verification: Perform insurance eligibility checks, confirm in-network status, and obtain necessary prior authorizations to support referral processing.
  • Clinical Liaison: Collaborate with clinical staff to redirect referrals that do not meet criteria and escalate complex or unclear cases to providers for further review.
  • Data Accuracy & Documentation: Accurately upload, scan, and attach referral documentation into the EHR and intake systems to ensure compliance, completeness, and audit readiness.
  • Communication & Coordination: Serve as a liaison between referring sources/providers, specialty offices, and patients to confirm referral receipt, communicate status updates, and assist with appointment scheduling.
  • Closing the Loop: Ensure referrals are properly documented and closed within the EHR, including obtaining and attaching specialist consultation notes when applicable.
Requirements:

Qualifications:

  • High School Diploma or GED required
  • Certified Medical Assistant (CMA) or related certification preferred
  • EHR Experience: Minimum of 1–2 years of experience with EMR/EHR systems (e.g., Epic, Careport, Hospital and Home Care Based systems, etc).
  • Medical Knowledge: Strong understanding of medical terminology and familiarity with referral and insurance processes.
  • Technical Skills: Proficiency in Google Workspace applications (Gmail, Google Chat, Sheets, Docs) and experience managing electronic hospital and home care-based referral portals.
  • Attention to Detail: High level of accuracy in data entry, documentation, and insurance verification processes.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with patients, providers, and healthcare staff.