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Patient Financial Assistant Jobs in Indiana (NOW HIRING)

American Oncology Network

Financial Counselor

Wayne, IN · On-site

$17.93 - $29.89/hr

... * Assist patient(s) with completing necessary paperwork for assistance and other grant funded ... financial aid counseling team. * Understand and comply with all Federal and State laws and ...

EDGEWATER HEALTH

Patient Service Representative

Gary, IN

$17.50 - $22.25/hr

Greet and assist patients, visitors, and vendors in a professional, courteous, and compassionate ... Register new patients and accurately update demographic, financial, insurance, and clinical ...

Brown Orthodontics

Business Assistant

Evansville, IN · On-site

$18 - $23.75/hr

Orthotrac software experience preferred * Assist with instrument sterilization As a Business ... Address patient financial concerns, maintain accurate financial records, and hold at least a High ...

Brown Orthodontics

Business Assistant

Evansville, IN · On-site

$18 - $23.75/hr

Orthotrac software experience preferred * Assist with treatment room/instrument sterilization As a ... Address patient financial concerns, maintain accurate financial records, and hold at least a High ...

Brown Orthodontics

Business Assistant

Evansville, IN

$18 - $23.75/hr

Orthotrac software experience preferred * Assist with instrument sterilization As a Business ... Address patient financial concerns, maintain accurate financial records, and hold at least a High ...

AEG Vision

Patient Care Coordinator

Grabill, IN · On-site

$14.75 - $19.50/hr

... and patient financial responsibility. * Prepare patient charts and required documentation in ... Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager ...

Brown Orthodontics

Business Assistant

Evansville, IN · On-site

$18 - $23.75/hr

Orthotrac software experience preferred * Assist with instrument sterilization As a Business ... Address patient financial concerns, maintain accurate financial records, and hold at least a High ...

AEG Vision

Patient Care Coordinator

Grabill, IN · On-site

$14.75 - $19.50/hr

... and patient financial responsibility. * Prepare patient charts and required documentation in ... Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager ...

AEG Vision

Patient Care Coordinator

Grabill, IN · On-site

$14.75 - $19.50/hr

... and patient financial responsibility. * Prepare patient charts and required documentation in ... Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager ...

P1 Dental Partners

Business Assistant

Fishers, IN · On-site

$17.75 - $23.50/hr

Knowledge of the CDT Codes As a Business Assistant, you will: * Welcome visitors and patients ... Address patient financial concerns, maintain accurate financial records, and hold at least a High ...

P1 Dental Partners

Business Assistant

Fishers, IN

$17.75 - $23.50/hr

Knowledge of the CDT Codes As a Business Assistant, you will: * Welcome visitors and patients ... Address patient financial concerns, maintain accurate financial records, and hold at least a High ...

P1 Dental Partners

Business Assistant

Fishers, IN · On-site

$17.50 - $23.50/hr

Knowledge of the CDT Codes As a Business Assistant, you will: * Welcome visitors and patients ... Address patient financial concerns, maintain accurate financial records, and hold at least a High ...

Todd Briscoe DDS, PC

Business Assistant

Fishers, IN · On-site

$17.50 - $23.50/hr

Knowledge of the CDT Codes As a Business Assistant,you will: * Welcome visitors and patients ... Address patient financial concerns, maintain accurate financial records, and hold at least a High ...

Premier Workforce

Business Assistant

Indianapolis, IN

$18 - $24/hr

Dentrix software experience preferred As a Business Assistant, You Will * Welcome visitors and ... Address patient financial concerns, maintain accurate financial records, and hold at least a High ...

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Patient Financial Assistant information

What does a patient financial assistant do?

A Patient Financial Assistant helps patients understand and manage their medical bills, insurance coverage, and payment options. They work closely with patients to explain charges, assist with payment plans, and answer questions about billing statements. Additionally, they may help with insurance claims, verify coverage, and provide support for financial assistance programs. Their goal is to ensure patients can navigate the financial aspects of healthcare smoothly and receive the support they need.

What are the key skills and qualifications needed to thrive as a patient financial assistant, and why are they important?

To thrive as a Patient Financial Assistant, you need strong knowledge of medical billing, insurance verification, and healthcare finance, often supported by a high school diploma or associate degree. Familiarity with medical billing software, electronic health records (EHR) systems, and insurance portals is typically required. Excellent communication, attention to detail, and empathy are crucial soft skills for assisting patients and resolving billing concerns. These skills ensure accurate financial processing, positive patient experiences, and compliance with healthcare regulations.

What are some common challenges faced by patient financial assistants when communicating with patients about billing and insurance?

Patient Financial Assistants often encounter challenges such as explaining complex medical bills and insurance policies to patients who may be stressed or unfamiliar with the terminology. Managing patient concerns with empathy while ensuring accurate information is provided requires strong communication skills and patience. Additionally, staying up-to-date with frequent changes in insurance regulations and hospital billing processes is essential to effectively assist patients and avoid misunderstandings.

What is the difference between Patient Financial Assistant vs Medical Billing Specialist?

AspectPatient Financial AssistantMedical Billing Specialist
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, healthcare officesMedical offices, billing companies, healthcare facilities
Primary ResponsibilitiesPatient account management, insurance verification, payment assistanceProcessing insurance claims, coding, billing, and reimbursement

While both roles involve healthcare finance, the Patient Financial Assistant focuses on patient interactions and account management, whereas the Medical Billing Specialist handles the technical aspects of billing and claims processing. Both roles are essential in healthcare revenue cycle management but serve different functions within the billing and patient service process.

What do patient financial assistants do in a hospital?

Patient financial assistants in a hospital help patients understand and manage their medical bills, insurance claims, and payment options. They verify insurance coverage, explain costs, and assist with billing inquiries, often using billing software and requiring strong communication skills.

What is the role of a patient financial assistant?

A patient financial assistant helps patients understand and manage their healthcare costs, including billing, insurance claims, and payment options. They often communicate with insurance companies, verify patient eligibility, and assist with financial counseling to ensure patients can afford necessary care.

What are the most commonly searched types of Patient Financial jobs in Indiana?

The most popular types of Patient Financial jobs in Indiana are:

What cities in Indiana are hiring for Patient Financial Assistant jobs?

Cities in Indiana with the most Patient Financial Assistant job openings:

Patient Financial Assistant jobs near you

Financial Counselor

American Oncology Network

Wayne, IN • On-site

$17.93 - $29.89/hr

Full-time

Re-posted yesterday

American Oncology Network rating

6.7

Company rating: 6.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

534th of 893 rated healthcare providers

Job description

Location:
Fort Wayne Medical Oncology and Hematology
Pay Range:
$17.93 - $29.89
Job Description Summary:
A Financial counselor serves as the liaison between the patient and the practice by coordinating payments, assistance, monitoring patient balances, and streamlining communication of the financial responsibilities of our patients. Performs the quality control function for pre-certification and prior authorization. The Financial Counselor ensures the patients' insurance benefits are kept up to date in the electronic medical records (EMR) and billing software while also verifying the patient's services meet insurance coverage appropriateness.
Primary Job Duties & Responsibilities:
  • Monitors and coordinates internally and externally with the insurance company on the pre-certification and prior authorization processes, including peer-2-peer and appeals, seeking support from provider or pharmacy team when applicable.
  • Review assigned patient(s) and/or Physician schedules for upcoming visits and/or treatment to establish patient financial responsibility.
  • Review patients' treatment plan(s) and identify if insurance benefit coverage is active and patient fiscal responsibility, all unplanned exceptions are to be communicated to provider immediately.
  • Review and identify new treatment orders, generate an estimate of service and review with patient explaining insurance benefits and fiscal responsibility.
  • If applicable, obtain necessary information from patient for assistance income guidelines.
  • Identify and review patient ageing balances and establish proper arrangements with the patient to address outstanding balance(s).
  • Discuss and explain forms and paperwork needed such as waivers, treatment estimates, payment plans, assistance applications, etc.
  • Communicate openly and routinely throughout the course of the workday with providers, nursing staff, PSS staff, UM team and coworkers through Teams, phone calls, emails and in person to discuss fiscal responsibility and other items as needed.
  • Work closely with outside entities to ensure full collaboration and completion of forms and items needed in a timely and sometimes urgent manner.
  • Assist patient(s) with completing necessary paperwork for assistance and other grant funded programs in order to secure financial aid for treatment and services.
  • Have an understanding of patient assistance programs and grant services processes to ensure adequate application, placement, and coordination with financial aid counseling team.
  • Understand and comply with all Federal and State laws and regulations pertaining to patient care, rights, safety, billing, and collections.
  • Will be expected to work overtime when given sufficient notice of required overtime.
  • Keep work area and records in a neat and orderly manner.
  • Maintain all company equipment in a safe and working order.

  • Adhere to all AON and departmental policies and procedures, including Revenue cycle policies and procedures.
  • Performs other duties and projects as assigned.

Job Qualifications and Requirements:
Education: High school Diploma or GED required. Further education or degree a plus Certifications/Licenses: Previous Experience (including minimum years of experience):
  • A minimum of two-years prior experience in the healthcare field, preferably in a clinical or business office setting required.
  • Prior Healthcare customer service.
  • Prior Medical terminology.
  • Prior Medical insurance verification.
  • Prior Verifying pre-certification and/or prior authorization with medical insurance.
  • Excellent proven verbal and communication skills needed.
  • Proven Insurance knowledge requirements including an understanding of medical terminology, ICD9, ICD10 and CPT codes.
  • Prior Cash handling and monetary collection experience.
  • Ability to calculate and collect patients' responsibility and insurance co-pay/coinsurance.

Core Capabilities:
  • Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
  • Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
  • Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
  • Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
  • Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.
  • Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
  • Computer Skills:
    Proficiency in MS Office Word, Excel, Power Point, and Outlook required.
    Ability to use multiple screens to perform required job functions.
    Ability to navigate multiple applications and tab in and out of workflow to complete tasks.

Travel : 0%
Standard Core Workdays/Hours: Monday to Friday 8:00 AM - 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.
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