ZipRecruiter

Log In

1

Patient Experience Associate Jobs in Illinois (NOW HIRING)

NorthShore

Patient Access Representative II

Evanston, IL · On-site

$19.89 - $28.84/hr

Associates Degree Health Administration Preferred * Previous experience in patient access, healthcare administration, or a related field is required. Benefits: * Career Pathways to Promote ...

NorthShore

Patient Access Representative Lead

Skokie, IL · On-site

$21.08 - $31.62/hr

Associates Degree Health Administration Required * 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience.

NorthShore

Patient Access Representative Lead

Oak Park, IL · On-site

$21.08 - $31.62/hr

Associates Degree Health Administration Required * 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience.

Northshore

Patient Access Representative Lead

Oak Park, IL · On-site

$21.08 - $31.62/hr

Associates Degree Health Administration Required * 3 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 3-5 years of experience.

R1

US-Patient Access Assoc I

Elk Grove Village, IL · On-site

$16.12 - $23.21/hr

Join R1 , the leading provider of technology-driven solutions that transform the patient experience ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1

US-Patient Access Assoc I

Elk Grove Village, IL · On-site

$16.12 - $23.21/hr

Join R1 , the leading provider of technology-driven solutions that transform the patient experience ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

R1 RCM

US-Patient Access Assoc I

Elk Grove Village, IL · On-site

$16.12 - $23.21/hr

Join R1 , the leading provider of technology-driven solutions that transform the patient experience ... Our associates are given the chance to contribute, think boldly and create meaningful work that ...

previous pagenext page

Showing results 21-40

All JobsPatient Experience Associate JobsPatient Experience Associate Jobs in Illinois

Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Illinois?

The most popular types of Patient Experience jobs in Illinois are:

What are popular job titles related to Patient Experience Associate jobs in Illinois?

For Patient Experience Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Illinois look for?

The top searched job categories for Patient Experience Associate jobs in Illinois are:

What cities in Illinois are hiring for Patient Experience Associate jobs?

Cities in Illinois with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Access Representative II

NorthShore

Evanston, IL • On-site

$19.89 - $28.84/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Endeavor Health rating

7.0

Company rating: 7.0 out of 10

Based on 402 frontline employees who took The Breakroom Quiz

420th of 898 rated healthcare providers

Job description

Hourly Pay Range:
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
  • Position: Patient Access Representative II
  • Location: Evanston, IL
  • Part-Time (20 hours)
  • Hours: M-F-Open/Sa-Su 7:00am-330pm
  • Required Travel: No

A Brief Overview:
The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.
What you will do:
  • Greet and assist patients in a courteous and professional manner during the registration process.
  • Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
  • Assist with more complex registration scenarios and problem-solving
  • Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
  • Handle scheduling for specialized services and follow-up appointments.
  • Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
  • Collaborate with insurance providers and billing teams to address insurance-related issues.
  • Assist with resolving complex insurance verification cases.
  • Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
  • Ensure clear and effective communication with patients to address their questions and concerns.
  • Handle patient concerns and escalations, resolving issues effectively.
  • Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
  • Help patients feel comfortable and informed during the registration and scheduling process.
  • Assist in identifying process improvements to enhance patient experience.

What you will need:
  • Associates Degree Health Administration Preferred
  • Previous experience in patient access, healthcare administration, or a related field is required.

Benefits:
  • Career Pathways to Promote Professional Growth and Development
  • Various Medical, Dental, and Vision options
  • Tuition Reimbursement
  • Free Parking at designated locations
  • Wellness Program Savings Plan
  • Health Savings Account Options
  • Retirement Options with Company Match
  • Paid Time Off
  • Community Involvement Opportunities

What Endeavor Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply