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Patient Experience Associate Jobs in Illinois (NOW HIRING)

Compass Group

PATIENT AMBASSADOR

Springfield, IL · On-site

$19/hr

* We are hiring immediately for a full time PATIENT AMBASSADOR position. * Location : HSHS Saint John ... Associates fairly based on their abilities, achievements, and experience without regard to race ...

Compass Group

PATIENT AMBASSADOR

Decatur, IL · On-site

$20/hr

* We are hiring immediately for a full time PATIENT AMBASSADOR position. * Location : HSHS Saint ... Associates fairly based on their abilities, achievements, and experience without regard to race ...

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Patient Experience Associate information

What is a patient experience associate?

A Patient Experience Associate is a healthcare professional responsible for ensuring that patients have a positive and comfortable experience during their visit to a medical facility. They typically assist with patient intake, answer questions, address concerns, and act as a liaison between patients and medical staff. Their goal is to improve patient satisfaction by providing compassionate support, resolving issues, and facilitating clear communication. Patient Experience Associates may also collect feedback from patients to help healthcare organizations enhance their services.

How does a patient experience associate typically collaborate with clinical staff to improve patient satisfaction?

Patient Experience Associates work closely with nurses, doctors, and other clinical staff to address patient concerns and ensure a positive experience throughout their healthcare journey. They often act as a liaison, communicating feedback from patients to the care team and helping to resolve issues in real time. This collaborative approach helps identify areas for improvement and ensures that patient needs are met promptly and professionally. Regular meetings and interdisciplinary rounds are common opportunities for Patient Experience Associates to contribute insights and advocate for patient-centered solutions.

What are the key skills and qualifications needed to thrive as a patient experience associate, and why are they important?

To thrive as a Patient Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and appointment scheduling software is important for daily tasks. Exceptional interpersonal skills, problem-solving ability, and empathy help you connect with patients and resolve concerns effectively. These skills and qualities are crucial for ensuring a positive patient experience, enhancing satisfaction, and supporting smooth healthcare operations.

What is the difference between Patient Experience Associate vs Patient Services Coordinator?

AspectPatient Experience AssociatePatient Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; healthcare customer service experience
Work EnvironmentHospitals, clinics, outpatient centersHospitals, clinics, healthcare facilities
Primary ResponsibilitiesEnhancing patient satisfaction, addressing concerns, guiding patientsScheduling, patient communication, coordinating services
Industry UsageCommonly used in healthcare settings to improve patient experienceUsed in healthcare to manage patient interactions and logistics

The Patient Experience Associate focuses on improving patient satisfaction and addressing concerns, while the Patient Services Coordinator handles scheduling and logistical tasks. Both roles are vital in healthcare settings and often overlap in patient interaction, but their primary functions differ.

What are the most commonly searched types of Patient Experience jobs in Illinois?

The most popular types of Patient Experience jobs in Illinois are:

What are popular job titles related to Patient Experience Associate jobs in Illinois?

For Patient Experience Associate jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Patient Experience Associate jobs in Illinois look for?

The top searched job categories for Patient Experience Associate jobs in Illinois are:

What cities in Illinois are hiring for Patient Experience Associate jobs?

Cities in Illinois with the most Patient Experience Associate job openings:

Patient Experience Associate jobs near you

Patient Experience Coordinator

Tinley Park, IL • On-site

Pinnacle Fertility
Health Care and Social Assistance • 501 - 1,000 employees

6.3

Company rating: 6.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Paid breaks

Learn more about Pinnacle Fertilityexternal

$19 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Patient Experience Coordinator

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood.

The Patient Experience Coordinator plays an essential role in ensuring a seamless and welcoming experience for fertility patients on their path to becoming parents. This position is ideal for individuals who are compassionate, customer-service oriented, and thrive in fast-paced environments. In this role, you will be the first point of contact for patients, providing vital administrative and scheduling support while collaborating with a multidisciplinary team to deliver outstanding care.

We are seeking a Patient Experience Coordinator to join our dedicated team at Pinnacle Fertility – Illinois in Chicago, IL. This is a full-time, onsite position working Monday through Friday from 8:30 AM to 5:00 PM. Candidates must have the flexibility to commute to our Tinley Park and Oak Brook locations as needed. During the training period, the schedule will be Monday through Friday from 6:00 AM to 2:30 PM.

Key Responsibilities

  • Welcome and check in patients, verify personal and insurance information, and direct them to the appropriate departments.
  • Answer and manage incoming calls, schedule appointments, and provide support to clinical staff.
  • Maintain accurate patient records, process billing information, and collect copays and balance dues at the time of service.
  • Prepare for the next day's appointments and ensure all necessary documentation and materials are ready.
  • Ensure the reception area is clean, organized, and welcoming for all visitors.
  • Assist with additional projects and administrative duties as assigned.

Position Requirements

  • Education: High school diploma or equivalent required.
  • Experience: Minimum of 1 year of experience as a medical receptionist, front desk associate, or in a customer service-related role.
  • Skills: Proficiency with electronic medical records (EMR) and basic computer skills. Strong communication, organizational, and multitasking abilities.

Compensation & Benefits

  • Hourly Rate: $19.00 - $23.00 per hour (final offers based on experience, skills, and qualifications).
  • Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we are committed to fostering a diverse, inclusive, and welcoming workplace. We are proud to be an equal opportunity employer and encourage applicants of all backgrounds, abilities, and life experiences to apply.

Travel Required

Yes. Travel to Tinley Park and Oak Brook locations as needed.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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