Description
The Patient Coordinator plays a vital role in ensuring smooth scheduling, preparation, and follow-up for patient appointments. This position supports patients throughout their care experience, coordinates communication between providers and patients, and ensures all clinical and administrative needs are met.
Essential Responsibilities:
- ย Schedule all patient appointments, ensuring accuracy in time allocation, provider availability, and operatory needs.
- ย Confirm appointments are appropriately spaced and aligned with provider and operatory availability.
- ย Coordinate pre-appointment and follow-up visits as directed by the clinical team.
- ย Contact patients to confirm appointments and provide preparation and follow-up instructions.
- ย Clearly communicate preparation instructions, financial expectations, and appointment timelines.
- ย Address patient questions and concerns in a professional and compassionate manner.
- ย Ensure all required documentation, including consent forms, medical histories, referrals, and imaging, is collected, reviewed, and uploaded into patient records.
- ย Assist with verifying referrals and obtaining insurance authorizations prior to scheduled appointments, as needed.
- ย Maintain the appointment calendar and alert the Office Manager or clinical team of any conflicts or changes.
- ย Monitor and reorder supplies as needed to support daily operations.
- ย Assist patients at check-in and check-out when necessary.
- ย Support administrative projects and provide coverage during absences or high-volume periods.
- ย Participate in regular staff meetings and training sessions.
- ย Perform other duties and responsibilities assigned by management.
Requirements
Qualifications & Experience:
- ย High school diploma or equivalent required; some college coursework or healthcare-related education preferred.
- ย Previous experience in dental or healthcare scheduling preferred.
- ย Strong organizational and multitasking skills.
- ย Excellent communication and patient service skills.
- ย Familiarity with dental practice management software (e.g., Dentrix, Eaglesoft) is a plus.
- ย Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.