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Patient Connect Jobs in Springfield, MA (NOW HIRING)

Matter Health

Patient Advocate

Springfield, MA · On-site

$61K - $74K/yr

Identify barriers to care and connect patients with appropriate community resources * Assist ... Help improve patient retention and overall healthcare access within your assigned communities What ...

First Connect Health

Travel Nurse RN - Telemetry

Manchester, CT · On-site

$2.0K - $2.8K/wk

... patient care standards are aligned with the highest levels of quality in the industry. But our dedication goes beyond certifications. Nurses choose First Connect Health because: * ✅ Trust and ...

New

First Connect Health

Travel Nurse RN - Telemetry

Manchester, CT · On-site

$2.0K - $2.8K/wk

... patient care standards are aligned with the highest levels of quality in the industry. But our dedication goes beyond certifications. Nurses choose First Connect Health because: * ✅ Trust and ...

New

First Connect Health

Travel Nurse RN - Telemetry

Manchester, CT · On-site

$2.0K - $2.8K/wk

... patient care standards are aligned with the highest levels of quality in the industry. But our dedication goes beyond certifications. Nurses choose First Connect Health because: * ✅ Trust and ...

New

First Connect Health

Travel Nurse RN - Telemetry

Manchester, CT · On-site

$2.0K - $2.8K/wk

... patient care standards are aligned with the highest levels of quality in the industry. But our dedication goes beyond certifications. Nurses choose First Connect Health because: * ✅ Trust and ...

New

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All JobsPatient Connect JobsPatient Connect Jobs in Springfield, MA

Patient Connect information

See Springfield, MA salary details

$10

$19

$28

How much do patient connect jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for patient connect in Springfield, MA is $19.08, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.14 per hour, depending on experience, location, and employer.

What is a Patient Connect?

A Patient Connect role typically refers to a healthcare support position focused on facilitating communication between patients and healthcare providers or services. People in this role may help patients schedule appointments, answer questions about medical services, provide information on treatment plans, or assist with navigating the healthcare system. The goal of a Patient Connect professional is to enhance patient experience, improve access to care, and ensure patients feel supported throughout their healthcare journey.

What are the key skills and qualifications needed to thrive as a Patient Connect representative?

To thrive as a Patient Connect representative, you need strong customer service skills, knowledge of healthcare processes, and often a background in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, patient scheduling software, and basic office tools is typically required. Exceptional communication, empathy, and problem-solving abilities help build trust with patients and efficiently resolve their concerns. These skills ensure that patients receive timely, accurate assistance and that healthcare operations run smoothly.

What are some common challenges faced by Patient Connect representatives, and how can they be managed effectively?

Patient Connect representatives often encounter challenges such as managing high call volumes, addressing diverse patient concerns, and ensuring accurate information is communicated under time constraints. Effective time management, active listening skills, and staying up-to-date with healthcare protocols are essential for success. Building rapport with patients and collaborating closely with medical staff can also help create a supportive environment and facilitate smoother patient interactions.

What is the difference between Patient Connect vs Patient Coordinator?

AspectPatient ConnectPatient Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; healthcare or administrative certifications often preferred
Work EnvironmentHealthcare facilities, patient support centersHospitals, clinics, healthcare offices
Employer & Industry UsageHealthcare providers, patient support servicesHospitals, outpatient clinics, insurance companies
Common Search & ComparisonPatient Connect vs Patient Coordinator

Patient Connect roles typically focus on facilitating communication between patients and healthcare providers, often involving patient outreach and support. Patient Coordinators handle scheduling, patient records, and ensuring smooth patient flow within healthcare settings. While both roles require healthcare knowledge and excellent communication skills, Patient Connect emphasizes patient engagement, whereas Patient Coordinators focus on administrative coordination.

What are popular job titles related to Patient Connect jobs in Springfield, MA?

For Patient Connect jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Patient Connect jobs in Springfield, MA look for?

The top searched job categories for Patient Connect jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Patient Connect jobs?

Cities near Springfield, MA with the most Patient Connect job openings:

Patient Connect jobs near you
Infographic showing various Patient Connect job openings in Springfield, MA as of July 2026, with employment types broken down into 2% As Needed, 72% Full Time, 20% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,685 per year, or $19.1 per hour.

Patient Advocate

Matter Health

Springfield, MA • On-site

$61K - $74K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

About Matter Health

Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are, building trusted relationships within the communities we serve. We are rapidly expanding across Massachusetts and seeking mission-driven professionals who thrive in fast-paced, people-centered environments.

 

Total Healthcare. Where you live.

 
About the Role

The Patient Advocate & Liaison (PAL) is the face of Matter Health within the communities we serve. This field-based role is responsible for building trusted relationships with older adults living in affordable housing communities and helping them stay engaged in their healthcare journey.

Working alongside an Nurse Practitioner (NP), you'll serve as the primary relationship-builder for your assigned communities—educating patients about Matter Health, supporting enrollment, coordinating follow-up, identifying barriers to care, and helping patients stay connected to the services they need.

This role is ideal for someone who enjoys working directly with people, thrives in community settings, and is passionate about improving healthcare access for underserved populations.

 
What You’ll Do

  • Build trusted, lasting relationships with older adults living in assigned communities

  • Serve as the primary community representative for Matter Health

  • Educate prospective patients about Matter Health's care model and available services

  • Support patient outreach, enrollment, scheduling, and ongoing engagement

  • Conduct in-person outreach, phone calls, and community events to connect with patients

  • Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams

  • Identify barriers to care and connect patients with appropriate community resources

  • Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement

  • Maintain accurate documentation in Salesforce and Athena

  • Help improve patient retention and overall healthcare access within your assigned communities

 
What We’re Looking For

  • 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused roles

  • Passion for serving older adults and underserved communities

  • Outstanding communication and relationship-building skills

  • Comfortable working independently in a field-based environment

  • Strong organization and time management skills

  • Ability to collaborate with clinical and operational teams

  • Valid driver's license and reliable transportation required

  • Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach is a plus

  • Bilingual Spanish is a plus

Why Matter Health?

We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays an essential part in improving healthcare access for older adults historically underserved by traditional healthcare systems.

 

This is not just our mission statement—it's the work we do every day.

 

Total Healthcare. Where you live.

 
Working at Matter Health

We’re committed to supporting the whole person—at work and beyond. Benefits for full-time team members begin the first of the month following your start date.

 

Health & Wellness

  • Medical, dental, and vision coverage

  • Employer-funded HSA options

  • Employer-paid life and disability insurance

  • Voluntary illness, accident, and hospitalization coverage

  • Access to Matter Health’s in-person and virtual care services

 

Financial Security

  • Competitive compensation

  • 401(k) with company match beginning at day 60

  • Access to financial wellness resources and support

 

Time Away

  • Up to 4 weeks of PTO

  • 10 paid company holidays

  • 2 volunteer days annually to support causes meaningful to you

 

Eligibility is based on full-time employment status. Additional details will be shared during the interview process.

 
Equal Opportunity Employer

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.

Compensation Range: $61K - $74K