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Patient Assistance Program Representative Jobs in Chicago, IL

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Patient Assistance Program Representative information

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How much do patient assistance program representative jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for patient assistance program representative in Chicago, IL is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.02 per hour, depending on experience, location, and employer.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Chicago, IL?

For Patient Assistance Program Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Chicago, IL look for?

The top searched job categories for Patient Assistance Program Representative jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Patient Assistance Program Representative jobs?

Cities near Chicago, IL with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you
Infographic showing various Patient Assistance Program Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,311 per year, or $20.3 per hour.

Patient Services Representative III - Dental

Howard Brown

Chicago, IL • On-site

$23.24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Howard Brown Health Patient Services Representative

Howard Brown Health is a nationally recognized leader in LGBTQ+ health and wellness. Our commitment to inclusive and affirming care has made us a cornerstone of the Chicago community. At Howard Brown, we believe in providing holistic, patient-centered care that empowers individuals and enriches lives.

Why Join Us?

  • Be part of a mission-driven organization dedicated to health equity and social justice.
  • Work in a supportive, inclusive, and culturally competent environment.
  • Access to continuous learning opportunities and professional development.
  • Comprehensive benefits package.
  • Contribute to groundbreaking health initiatives and research.

Benefits

  • Employer-sponsored health, dental, and vision insurance with two PPO plans and an HMO plan.
  • BCBS HMO, PPO, and PPO Select Plans
  • BCBS Dental
  • BCBS Vision
  • Paid Time Off: 3-weeks paid vacation and 1-week of personal time, 12 accrued sick days per year, 10 paid holidays, including Juneteenth, PTO Exchange allows employees to turn unused PTO into liquid assets
  • 401k program with up to 5% employer match after 90 days
  • Employer-paid basic life insurance valued at one times the annual salary
  • Voluntary Life and AD&D, and Short-term and Long-term disability
  • Pre-tax commuter and parking benefit account
  • Flexible Spending Accounts for healthcare and dependent care
  • Tuition Reimbursement and Student Loan Forgiveness Programs; NHSC & PSLF
  • Employee Assistance Program with 5 employer-paid counseling sessions
  • 50% off at Brown Elephant Resale Shops and discounts at local businesses

What you can expect:

A Patient Services Representative (PSR) provides a variety of reception and administrative services for clients, patients, and visitors, under the direction of the Practice Manager. A Patient Services Representative is instrumental in maintaining an efficient and effective appointment and visit flow for all clients/patients. This role ensures client/patient needs are being met throughout the entirety of their visit. A Patient Services Representative I performs entry-level duties, while a Patient Services Representative II performs entry-level to moderately complex duties, and a Patient Services Representative III performs moderately to highly complex duties.

Pay:

Patient Service Representative III: $23.24/ hour

How you will make an impact:

  • Greets and provides guidance to all Howard Brown Health (HBH) visitors with professionalism and creates customer loyalty.
  • Notifies HBH staff of all visitors, takes messages, and provides basic referral information within the scope of knowledge and training.
  • Screens patients and visitors for COVID-19, Monkeypox (MPV) and any other emerging infectious diseases by taking temperatures and asking appropriate screening questions.
  • Records demographic, billing, and insurance information into the electronic medical records (EMR) system.
  • Conducts financial assessments for patients applying for Sliding Fee, as described in the policy and procedures.
  • Verifies insurance benefits for all new patients, and current patients on an annual basis and/or upon change of insurance coverage.
  • Collects payments on patient account balances in the EMR, co-payments, and all applicable fees at time of patient/client visit.
  • Schedules appointments for client/patient care including all follow-up appointments.
  • Ensures that all patients and visitors follow appropriate PPE regulations and guidelines when entering the building and throughout their visit.
  • Provides excellent customer service and answers all client, patient, and visitor questions and/or refers them to appropriate parties.
  • Checks all patients in and out using the EMR system.
  • Distributes and receives registration packets for clients and patients.
  • Identifies uninsured patients and facilitates patient access to support services in collaboration with other HBH departments and troubleshoots insurance-related issues.
  • Reviews, scans, and uploads identification and insurance cards for all visits.
  • Ensures patient compliance with an agreed payment plan.
  • Develops familiarity with Howard Brown Health's program and funding sources and communicates and enforces eligibility requirements to clients.
  • Participates in agency-wide quality assurance and improvement, as needed.
  • Maintains an efficient flow and timeliness of client/patient appointments and moves patients through each step using the EMR system.
  • Maintains balanced cash banks for collection of patient payments in cash.
  • Monitors claims error work queues related to missing/erroneous patient registration data to improve claims submission rate and collections.
  • Maintains established department and billing policies, procedures, objectives, quality assurance, safety, environmental, and infection control and suggests revisions for process improvements.
  • Participates as a team member with Medical Services staff and attends Medical Services meetings and continuing education in-services.
  • Participates in the emergency preparedness plan as indicated in policies and procedures.
  • Performs related duties as assigned.

Qualifications, Knowledge, & Skills Required:

Patient Services Representative I

  • High school diploma/GED or equivalent is required, and 0-2 years of experience working in a customer service-related role.

Patient Services Representative II

  • High school diploma/GED or equivalent is required, and 2-4 years of experience working in a customer service-related role. A Bachelor's degree or higher in a medical/ healthcare or related field may substitute the required experience on a year-for-year basis

Patient Services Representative III

  • High school diploma/GED or equivalent is required, and 4-6 years of experience working in a customer service-related role. A Bachelor's degree or higher in a medical/ healthcare or related field may substitute the required experience on a year-for-year basis
  • Experience with Microsoft Office and/or data entry is required for all levels.
  • Ability to safeguard the confidentiality of medical charts/records, and comply with all local, state, and federal laws pertaining to medical records and protected health information
  • Knowledge of and ability to comply with all HIPAA and other privacy and security regulations
  • Excellent oral and written communication skills
  • Ability to adhere to Howard Brown Health core values and customer service expectations
  • Ability to travel between centers is required
  • Basic knowledge of health insurance terms and concepts is preferred.
  • Experience in electronic medical records and/or medical data entry is preferred.
  • Knowledge and experience working with clients living with HIV and with diverse communities is preferred.
  • Experience in linkage to care or case management is preferred.

ADA Specifications

  • Requires ability to speak audibly and listen actively.
  • Requires ability to use computers, telephones, and other office equipment.
  • Requires ability to sit for extended periods of time.
  • May require occasional bending and lifting up to 25 pounds.
  • May require periodic travel.

Equal Opportunity Statement

Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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