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Patient Assistance Program Representative Jobs in Wisconsin

Ascension

Patient Access Representative

Greenfield, WI

$16.50 - $21/hr

Provide counseling to patient, participant or their representative regarding pre-service ... disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition ...

Insight Global

Patient Service Representative

Wausau, WI · On-site

$18 - $25/hr

Insight Global is seeking a Patient Service Representative (PSR) to support a mission-driven health ... assistance * Deliver laboratory samples to local hospitals as needed * Support clinic programs ...

Ascension

Patient Service Representative

Milwaukee, WI

$16.85/hr

Employee Assistance Program, counseling and peer support, spiritual care and stress management ... Provide on-going communication with clinical staff regarding patient status. * Collect and enter ...

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FROEDTERT HEALTH

PATIENT ACCESS SVC REP FLOAT

Milwaukee, WI · On-site

$17 - $21.75/hr

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for ... Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving ...

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Patient Assistance Program Representative information

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are popular job titles related to Patient Assistance Program Representative jobs in Wisconsin?

For Patient Assistance Program Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Wisconsin look for?

The top searched job categories for Patient Assistance Program Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Patient Assistance Program Representative jobs?

Cities in Wisconsin with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you

Patient Access Representative

Westfields Hospital

New Richmond, WI • On-site

$17.75 - $22.50/hr

Other

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Patient Access Representatives are assigned to a primary check-in/Registration area on campus within the patient access team. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax.

Clinic Scheduling, Registration and Check In

  • Accurately and appropriately schedules patients.

    • Confirm arrival time, appointment time, and any other applicable instructions.

    • Educate patient of any preparation and/or instructions needed prior to procedure.

    • Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR).

    • Look for existing orders and link them to appointment.

    • Monitor and schedule the Referral Workque's as assigned.

  • Accurately and appropriately register and check in patients for their appointments.

    • Check in patients for their appointments, complete all needed information and direct them to the appropriate location.

    • Provide appropriate forms as designated by clinical staff and/or standard practice.

    • Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice.

  • Collects and posts patient co-pays/deductibles/balances consistently and accurately.

  • Assists patients with any follow up appointments at check out

Work Schedule:

  • 8 hrs weekly, .2fte, Casual

  • Casual Position

  • Covering Emergency Room registration desk. Shift schedule: 6am-2:30pm and/or 2:30pm-11pm, including some weekends and a holiday rotation.

  • Opportunities to cross train in additional areas and pick up shifts

Required Qualifications:

  • High School graduate or equivalent experience.

Preferred Qualifications:

  • 2-year degree in related studies; and/or equivalent experience.

  • Minimum one year experience in a hospital or medical clinic setting or equivalent.

  • Experience in a customer service setting.

  • Experience with Microsoft products, Word, Excel, Outlook, etc.

Benefits:

  • At Westfields Hospital & Clinic, we believe in providing our employees with exceptional benefits to help you thrive in your work. In addition to competitive wages, we offer a benefits package that includes health and dental insurance; 401k retirement program; competitive paid time off (PTO); short-term disability pay, long-term disability and life insurance options; flexible spending accounts (FSAs); education reimbursements; employee assistance programs (EAP), employee well-being program; free parking; employee recognition and rewards; social club discounts to area attractions and events; community volunteer pay.

About Westfields Hospital & Clinic:

  • Westfields Hospital & Clinic is part of HealthPartners, the largest consumer-governed, non-profit health care organization in the nation with a mission to improve health and well-being in partnership with members, patients and the community. Located just 30 minutes east of the Twin Cities in the beautiful St. Croix Valley, Westfields is an award-winner hospital serving western Wisconsin with primary, acute, emergency and outpatient health care services. Our campus is in New Richmond, where you'll find a comfortable small-town feel, just a stone's throw away from Minneapolis and St. Paul.
    As a partner for good, we believe that outstanding health care comes from combining science with compassion, spirit and humanity. Everyone on our team helps make health care and insurance simpler and more affordable for all. Join us and become a partner for good, helping to improve the health and well-being of our patients, members and the communities we serve.

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