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Patient Assistance Program Representative Jobs in Wisconsin

Ascension

Patient Access Represenative

Racine, WI · On-site

$18.31/hr

Employee Assistance Program, counseling and peer support, spiritual care and stress management ... Orchestrate patient scheduling workflows to ensure the most efficient use of time and clinical ...

FROEDTERT HEALTH

PATIENT ACCESS SVC REP FLOAT

Milwaukee, WI · On-site

$17 - $21.75/hr

The Patient Access Service Representative (PASR) delivers an exceptional patient experience for ... Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving ...

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Patient Assistance Program Representative information

What is a patient assistance program representative?

A Patient Assistance Program Representative is a professional who helps patients access medications and healthcare services by guiding them through various assistance programs offered by pharmaceutical companies, non-profits, or healthcare providers. Their main responsibilities include assessing patient eligibility, completing and submitting necessary paperwork, and serving as a liaison between patients, healthcare providers, and program sponsors. They play a crucial role in ensuring that individuals with limited financial resources can obtain the medications and treatments they need.

What are the key skills and qualifications needed to thrive as a patient assistance program representative?

To thrive as a Patient Assistance Program Representative, you need a strong understanding of healthcare processes, insurance verification, and program eligibility requirements, usually supported by a high school diploma or relevant experience. Familiarity with CRM systems, patient management software, and electronic documentation tools is typically required. Outstanding communication, empathy, and problem-solving skills help build trust with patients and coordinate effectively with healthcare providers. These skills ensure efficient program enrollment, positive patient experiences, and accurate handling of sensitive information.

What are some common challenges faced by patient assistance program representatives, and how can they be managed effectively?

Patient Assistance Program Representatives often encounter challenges such as navigating complex insurance policies, managing high call volumes, and addressing sensitive patient concerns regarding medication access. Effective time management and strong communication skills are essential for prioritizing tasks and providing clear information to patients. Utilizing team resources and staying updated on program requirements can also help representatives resolve issues efficiently, ensuring patients receive the support they need in a timely manner.

What is the difference between Patient Assistance Program Representative vs Patient Services Coordinator?

AspectPatient Assistance Program RepresentativePatient Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer healthcare-related certificationsHigh school diploma or equivalent; healthcare or customer service experience beneficial
Work EnvironmentHealthcare facilities, pharmaceutical companies, or nonprofit organizationsHospitals, clinics, or healthcare offices
Employer & Industry UsageUsed in pharmaceutical, healthcare, and nonprofit sectors to assist patients with medication access

Both roles involve assisting patients, often requiring similar credentials and working in healthcare settings. The Patient Assistance Program Representative specifically focuses on helping patients access medications through assistance programs, while the Patient Services Coordinator handles broader patient support and coordination. Understanding these differences can help job seekers identify the best fit for their skills and career goals.

What are popular job titles related to Patient Assistance Program Representative jobs in Wisconsin?

For Patient Assistance Program Representative jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Patient Assistance Program Representative jobs in Wisconsin look for?

The top searched job categories for Patient Assistance Program Representative jobs in Wisconsin are:

What cities in Wisconsin are hiring for Patient Assistance Program Representative jobs?

Cities in Wisconsin with the most Patient Assistance Program Representative job openings:

Patient Assistance Program Representative jobs near you

Bilingual Patient Service Representative (Hales Corners)

Orthodontic Experts LTD

Hales Corners, WI • On-site

$19 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Description

About us:


At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With over 30 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve.

We are looking for team members who are passionate about high-quality care and align with our Core Values:

  • Accountability
  • Continuous Improvement
  • Inclusion
  • Integrity
  • Respect
  • Teamwork
  • Transparency

If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.


Job Description:


As a Patient Service Representative, you will be responsible for providing a warm welcome to all visitors and providing them with the necessary information and assistance they need. You will also be responsible for answering incoming calls, managing the front desk, and providing general administrative support


Tasks include but are not limited to:

  • Answer all phone calls.
  • Listen and return all voicemails left in front of office phones.
  • Check-in new and existing patients and let the clinical staff know that the patient has arrived.
  • Collect all necessary patient information for new patients (Patient registration form, Medical History Form, HIPAA privacy notice)
  • Check out patients (collect payments, make next appointment)
  • Handle questions and provide information to walk-in patients.
  • Maintain comm-log up to date with all necessary patient/parent communication information.
  • Review the daily schedule of the clinic for any changes.
  • Check the daily schedule in advance and fill in any open spots with bondings/adjustments/new patient consultations at least two days prior. Adjust clinic hours based on the schedule.
  • Review for Bonding approvals
  • Check if all bondings are Approved and Active with insurance (the day before & day of the appointment).
  • Understand cancellation policy and reiterate it to patients.
  • Print end of the day reports.
  • Maintain office/reception area cleanliness.
  • Check and reply to all office emails
  • Check collected payments against the report and check all credit card transactions.
  • Call patients with outstanding balances
  • In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
  • Participate in Marketing events
  • Cash handling
  • Other tasks as assigned

Requirements


  • High school degree or GED equivalent
  • 3 years of customer service experience
  • 2 years of patient service experience
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
  • Excellent problem solving and de-escalation skills.
  • Excellent written and verbal communication skills
  • Bilingual - Spanish

Working Hours/ Location/Pay:

  • Monday - Wednesday 8:45am - 5:00pm
  • Thursday - Friday 6.45am - 3:00pm
  • 2 Saturdays per month
  • 5778 S 108th St , Hales Corners, WI 53130
  • Travel availability to Menomonee Falls and Mount Pleasant
  • Rate of pay - $19 - $24

Benefits (for our full-time employees)

  • Paid Patient Service Representative Training
  • Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
  • Medical, Dental, Vision, and Life Insurance
  • Short-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Paid Time Off
  • Identity Theft Protection - LifeLock
  • MetLaw
  • Pet Insurance
  • Free and discounted Orthodontic Treatment
  • Monthly Bonuses

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