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Patient Account Jobs in Florida (NOW HIRING)

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Patient Account information

See Florida salary details

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How much do patient account jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for patient account in Florida is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.07 per hour, depending on experience, location, and employer.

What is a patient account?

Patient account representatives are professionals who handle billing and account management tasks in healthcare settings. They are responsible for communicating with patients about their medical bills, insurance claims, payment plans, and resolving any account discrepancies. Their goal is to ensure accurate billing and provide support to patients throughout the payment process, often serving as the main point of contact between healthcare providers and patients regarding financial matters.

How to become a patient account representative?

To become a patient account representative, candidates typically need a high school diploma or equivalent, along with knowledge of medical billing, coding, and insurance procedures. Relevant skills include attention to detail, communication, and proficiency with billing software; some roles may require certification such as Certified Patient Account Representative (CPAR).

What are some common challenges faced in a patient account role and how can they be managed?

Professionals in Patient Account roles often encounter challenges such as handling billing discrepancies, communicating with insurance providers, and assisting patients with payment plans or billing questions. Managing these challenges requires strong attention to detail, empathy when addressing patient concerns, and the ability to stay organized amidst high volumes of account information. Proactive communication, regular training on billing systems, and staying updated on healthcare regulations can help streamline processes and reduce errors. Collaboration with clinical staff and insurance representatives is also essential for resolving account issues efficiently.

What do patient accounts do?

Patient account professionals manage billing and financial records for healthcare providers, ensuring accurate processing of patient payments, insurance claims, and account balances. They often use billing software and need knowledge of healthcare regulations and insurance procedures to facilitate smooth financial operations.

What are the key skills and qualifications needed to thrive as a patient account specialist?

To thrive as a Patient Account Specialist, you need a solid understanding of medical billing, insurance claims processing, and healthcare regulations, typically supported by a high school diploma or associate degree in a related field. Familiarity with medical billing software, electronic health record (EHR) systems, and coding standards like ICD-10 and CPT is essential. Strong attention to detail, problem-solving abilities, and effective communication skills help you resolve billing issues and interact professionally with patients and insurance providers. These skills ensure accurate account management, timely reimbursements, and a positive financial experience for both patients and healthcare organizations.

What is the difference between Patient Account vs Medical Billing Specialist?

AspectPatient AccountMedical Billing Specialist
CredentialsHigh school diploma; some roles require certificationHigh school diploma; certification often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesManaging patient accounts, billing, payments, insurance claimsPreparing and submitting insurance claims, coding, billing processes
Employer & Industry UsageHospitals, clinics, healthcare providersBilling companies, healthcare providers, insurance companies

While both roles involve billing and insurance processes, a Patient Account focuses on managing individual patient accounts, payments, and collections, whereas a Medical Billing Specialist primarily handles the preparation and submission of insurance claims and coding. Understanding these differences helps in choosing the right career path or job focus within healthcare billing.

What are the most commonly searched types of Patient Account jobs in Florida? The most popular types of Patient Account jobs in Florida are:
Patient Account jobs near you
Infographic showing various Patient Account job openings in Florida as of August 2026, with employment types broken down into 3% As Needed, 74% Full Time, 17% Part Time, and 6% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,291 per year, or $16 per hour.

Patient Account Rep

Central Florida Health Care, Inc.

Winter Haven, FL • On-site

$15.75 - $20.75/hr

Full-time

Re-posted 27 days ago

Central Florida Health Care rating

6.1

Company rating: 6.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Title: Patient Account Representative
Reports to: Director of Revenue Cycle Management
FLSA Status: Non-Exempt
Personnel Supervised: None
MINIMAL QUALIFICATIONS:
  • Minimum of 1-3 years healthcare experience working in a managed care, revenue cycle or billing office setting
  • Knowledge of medical terminology or concepts is a must
  • Proficiency in Microsoft Office applications including Word, Power Point, Excel, and Outlook is a must.
  • High school graduate or equivalent required.

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:
  • Responsible for prompt and accurate submission and follow-up of all third-party claims
  • Post insurance payments, adjustments and denials
  • Responsible for correctly identifying and updating various types of insurance entry information.
  • Submit medical and dental claims for prompt payment
  • Review, research and correct all claims on hold or denied due to insurance eligibility or billing errors
  • Manage Electronic Remittances, sort mail and upload EOB's
  • Sort mail, upload and review EOB's and reconcile patient accounts
  • Answer questions related to patient accounts
  • Work closely with center leaders, center staff and insurance companies to resolve insurance and claim holds.
  • Follow up on patients with balances due to collect payment
  • Ensure that accounts are transferred to the appropriate responsible party for reimbursement (insurance, secondary payer or patient)
  • Maintains trending of claim denials reasons to assist with training and education to staff
  • Submit additional paper work, documentation necessary to re submit claims for payment
  • Notify patient of non-sufficient funds
  • Assist with reports related to trends and accounts receivable for management
  • Federal laws and regulations affecting coding requirements
  • Electronic Health Records
  • Knowledge of billing practices and billing office functions required, FQHC preferred
  • Knowledge of medical records, E H R required
  • Must have good math skills and effective communication skills
  • Must have good problem-solving skills
  • Communicating clearly and concisely, orally and in writing
  • Confidentiality
  • Ability to use the computer
  • Ability to work independently to accomplish assigned work in a timely manner
  • Ability to communicate with staff and the public, both in person and over the phone, in a tactful manner and under difficult situations
  • Understanding and carrying out verbal and written directions
  • Follow CFHC policies and procedures
  • Works independently in the absence of supervision

PHYSICAL REQUIREMENTS:
  • Works under pressure and stress due to the diversity of our clinics
  • Work is performed indoors in a heated, air conditioned, well lighted and clean office setting
  • Requires frequent lifting up to 20 pounds, and infrequent lifting up to 50 pounds
  • Requires ability to distinguish letters, numbers and symbols
  • Requires normal range of vision
  • Requires awareness of personal limitations and flexibility
  • Some emotional stress resulting from diversity and intensity of patients and staff
  • Requires prolonged standing or sitting
  • Occasional travel required

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

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