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Patient Account Manager Jobs in Rochester, NY (NOW HIRING)

TEKsystems

Billing Assistant

Rochester, NY

$16 - $18.50/hr

Description We are seeking a detail-oriented Patient Account Representative to support our Billing team with account verification, data processing, and patient information management. This individual ...

TEKsystems

Billing Assistant

Rochester, NY

$16 - $18.50/hr

Description We are seeking a detail-oriented Patient Account Representative to support our Billing team with account verification, data processing, and patient information management. This individual ...

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All JobsPatient Account JobsPatient Account Manager JobsPatient Account Manager Jobs in Rochester, NY

Patient Account Manager information

See Rochester, NY salary details

$31.6K

$74K

$112.5K

How much do patient account manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for patient account manager in Rochester, NY is $74,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,300.00 and $92,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a patient account manager?

To thrive as a Patient Account Manager, you need a solid understanding of medical billing, insurance procedures, and revenue cycle management, often supported by a degree in healthcare administration or a related field. Familiarity with electronic health record (EHR) systems, billing software, and coding standards such as ICD-10 and CPT codes is essential. Strong communication, problem-solving, and organizational skills help you effectively resolve patient account issues and collaborate with both patients and healthcare providers. These skills are crucial for ensuring accurate billing, timely payments, and positive patient experiences, which directly impact a healthcare organization's financial health.

What are some common challenges faced by patient account managers, and how can they be addressed?

Patient Account Managers often encounter challenges such as managing complex billing issues, handling patient inquiries about insurance coverage, and resolving payment discrepancies. These challenges can be addressed by staying up-to-date with the latest healthcare billing regulations, developing strong communication skills to explain financial matters to patients, and working closely with insurance companies and internal teams. Building efficient processes for tracking accounts and proactively following up on outstanding balances can also help maintain accurate records and improve patient satisfaction.

What is the difference between Patient Account Manager vs Medical Billing Specialist?

AspectPatient Account ManagerMedical Billing Specialist
CredentialsHigh school diploma; some roles may prefer certifications in healthcare administrationHigh school diploma; certification in medical billing preferred
Work EnvironmentHealthcare facilities, hospitals, clinics, insurance companiesMedical offices, billing companies, healthcare providers
Primary ResponsibilitiesOverseeing patient accounts, resolving billing issues, coordinating with insuranceProcessing medical claims, coding, submitting bills to insurers

While both roles involve handling medical billing, the Patient Account Manager focuses on managing patient accounts and resolving billing issues, whereas the Medical Billing Specialist primarily processes claims and coding. The Patient Account Manager often has broader responsibilities in account oversight and customer service, making it a more client-facing role within healthcare billing teams.

What does a patient account manager do?

A patient account manager oversees billing and financial processes related to patient accounts in healthcare settings. They verify insurance coverage, process payments, resolve billing issues, and ensure accurate record-keeping using billing software. Strong communication and knowledge of healthcare regulations are essential for this role.

What are the most commonly searched types of Patient Account jobs in Rochester, NY?

The most popular types of Patient Account jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Patient Account Manager jobs?

Cities near Rochester, NY with the most Patient Account Manager job openings:

Patient Account Manager jobs near you
Infographic showing various Patient Account Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $74,028 per year, or $35.6 per hour.

Patient Account Representative - PB

UR Thompson Health

Canandaigua, NY • On-site, Remote

$19.40 - $22.50/hr

Full-time

Re-posted 23 days ago

Job description

Schedule: Full time, Days 

*Remote/hybrid available once fully trained at managers discretion. Must reside in the states of New York or Pennsylvania.

Main Function:

  • Independently monitors and controls accounts receivables of third-party payers.
  • Reviews daily registration/referral processes within own payer area and coordinates with appropriate departments when necessary.
  • Run AR reports from monitoring of specifics. Reconciles accounts timely and accurate.
  • Communicates and resolves issues with internal and external customers regarding payer-specific requirements in registration, referrals, charges, and coding affecting the submission and payment of professional claims.
  • Maintains knowledge of payer regulations and all manual and electronic procedures in submission and remittances.

Education:

  • High School Diploma or GED required.
  • Associate's Degree preferred.
  • Medical terminology desired.
  • ICD-9/10 CPT coding experience is strongly preferred.

Experience:

  • 2 to 3 years of previous medical billing experience is preferred.
  • Familiarity with all forms of payer claims by paper and electronic media is preferred.
  • Excellent public/patient relations and communication skills.
  • Skills in using Mainframe, Excel, and Word preferred.

Salary range: $19.40 - $22.50

Starting pay: based on experience 

Thompson Health is an EOE encouraging  individuals with disabilities, and veterans to apply.

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